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Fire & Water - Cleanup & Restoration

Archived Blog Posts

How to stay safe during the 2020 Monsoon season in Mesa AZ

8/18/2020 (Permalink)

Dust Storm over Mesa AZ streets Mesa AZ 2020 Dust Storm from a Monsoon

Monsoon season officially started in 2020 on June 15th. This week we are finally starting to see it raise its ugly head. Twice this week Maricopa and Pinal counties have been hit by mostly nighttime monsoon winds gusts accompanied by the lightning lighting up the sky that kept my youngest son up way too late last night. There doesn’t look like there will be much of a reprieve from the heat and nighttime storms any time this week. Luckily there doesn’t seem to be much of a risk of flash flooding because the actual rainfall has not been very high and is not expected to increase either.

Usually, monsoon worries are surrounded by thoughts of property damage and flooding. In this case, the winds are definitely an issue and could very easily cause damage to residential or commercial properties. But the main concern, with the current record heatwave, is the potential of the high winds from the storms to damage properties to the point to where they are not able to be climate controlled or damaging utility lines that supply neighborhoods with power. If that happens, there could be a lot of families with spoiled refrigerator and freezer food and no way to keep themselves cool from the heat.

So, what can you do to be prepared? First of all, If you have damage to your property, call SERVPRO of North Central Mesa right away at (480) 553-7103. Next, Be informed with the following resources.

Maricopa County Heat Relief, Cooling station location maps:

  1. Maricopa County Heat Relief Map
  2. ASU Resilient Infrastructure Lab Heat Relief and Cooling Station Map

(ASU’s RIL Map is great because it contains address and phone number information so you can call ahead to verify their availability to assist you. 

Interactive Maps from the National Weather Service

Phoenix/Mesa AZ Monsoon Threat Index:  https://www.weather.gov/psr/

Phoenix/Mesa AZ Interactive Live Radar Map: https://radar.weather.gov/radar.php?rid=iwa&product=NCR&overlay=11101111&loop=no

Phoenix AZ Current Conditions and Upcoming Weather alerts:

https://forecast.weather.gov/MapClick.php?lat=33.44825000000003&lon=-112.07579999999996#.Xzw6T-hKgkk

Mesa-East Valley AZ Current Conditions and Upcoming Weather Alerts:

https://forecast.weather.gov/MapClick.php?lat=33.417&lon=-111.8315#.Xzw5yuhKgkk

National Weather Service Social Media

Mesa Area Local Social Profiles for the National Weather Service

Facebook: https://www.facebook.com/NWSPhoenix/

Twitter: https://twitter.com/NWSPhoenix

YouTube: https://www.youtube.com/user/NWSPhoenix 

Exhaust Vents Are Household Fire Hazards

8/10/2020 (Permalink)

bathroom ceiling vent Dirty bathroom and laundry room ceiling vents can be a huge fire hazard.

Bathroom and Laundry Room Vents - Hidden Household Fire Hazards

There are a lot of things that new homeowners are not taught when buying a new home. Most of those issues have to deal with routine maintenance of the home. Recently, we have had a few fire restoration jobs from Mesa Arizona that came in relatively close together where the cause of the fire was the bathroom/laundry room vents. Not something you hear about every day. Personally, we bought our house around 10 years ago and we haven’t ever really thought about cleaning the vents in our bathrooms or laundry room. We did put up some wire mesh around them though to prevent scorpions from getting through. But, never thought about cleaning them out. Until I started working with SERVPRO that is. There are a lot of things we do differently now.

Most people are not aware that dirty air ducts can be a fire hazard. Also, a lot of people don’t know that an insurance claim for a fire started by maintenance neglect will generally not be covered. So, this is important! Dust, lint, and other materials could serve as an ignition if the fan gets too hot. Here in Arizona, especially during the summer, that can be a huge hazard. 

Cleaning your air vents out is not really hard to do. It does take some time and dust can get everywhere. So you will want to wear some eye protection and should wear a mask. Of course, most people are wearing masks everywhere nowadays anyway. So a mask should be easy to find laying around. Below we will discuss the steps to cleaning your air vent and some of the tools you will want to have on hand.

  1. Put on protective gear such as eye protection and a mask. Dust and dirt will be stirred up during the process and you really don’t want that getting into your eyes or airways. Wearing gloves might be a good idea as well, though not really necessary.
  2. Take the vent cover off of the vent. This can seem a little tricky. Sometimes, if the vent was placed prior to any painting that has been done on the ceiling, there could be a slight bond there at the edges. Usually slightly shifting the vent cover back and forth will break that. Sometimes using a flathead screwdriver to slightly move it will also work.
  3. When you are pulling the vent cover down, do it gently as there are spring clamps holding the vent cover in place. If you bring the cover down a little you will see them. Squeeze the sides of the clamp together to release them and then remove the vent cover. You might want to look up a youtube video showing that done. It sounds easy, but it makes more sense when you have actually seen it done.
  4. Next you will want to find the power plug and pull it out so it doesn’t accidentally turn on somehow while you are in the process of cleaning or removing the vent. Trust me, that could cause all kinds of issues.
  5. Now you have a decision to make. It really depends on how clean you want to get your vent. You could clean it in place or remove it to clean it more thoroughly. If you choose to clean it in place you will want to use a vacuum cleaner hose attachment, a rag, q tips, and cleaning solution. Obviously, if you take the vent out you will have better access to clean the nooks and crannies. I would suggest cleaning your vents by removing the whole vent. But cleaning it out without removing it is better than not doing it at all, and you don’t have to worry about having fun putting the vent back up into place.

You should consider cleaning your vents around ever 6 months or at least once a year. Sometimes people are under the impression that if they have someone come out to clean their air ducts, that is covered as well. While it is a good idea to have your air ducts cleaned, they do not clean your vents at the same time. 

Doing these kinds of routine household maintenance chores may seem like a pain to deal with. However, they could really pay off in the long run if it helps you avoid a fire in your home.

Water Damage Restoration job in San Tan Valley AZ

7/30/2020 (Permalink)

water damage restoration equipment in the back of a green box truck SERVPRO of North Central Mesa water damage restoration equipment

Water Damage Restoration Job in San Tan Valley

Last week we had a water damage restoration job we were working on out in San Tan Valley. The cause of loss actually occurred around 3 months ago, right when everything started getting shut down due to the COVID19 issue. Somehow the pipe underneath their kitchen sink broke and water started shooting out from underneath the sink. Luckily they were home because everyone was home, and they caught the issue before it got too serious. Or so they thought. 

In response to the pipe break they turned off the water main outside, cleaned up the water that had flowed into the kitchen, dining room, and living room and fixed the pipe. Everything felt dry, and the fixed pipe seemed to be working well. They thought they were in the clear and avoided a potentially huge disaster. 

But Wait… There’s More!

Fast forward 3 months, they noticed some discoloration on the sink cabinet while looking for some cleaning supplies. They thought it might be mold, so they called us out there to come to take a look at it. We went to check it out and were pretty positive it was mold growth. (technically we don’t do mold testing because it presents a bit of a conflict of interest.) So we had Randy at Adaptive, our Environmental Consultant who does mold testing, come do a mold test. Sure enough, it was mold and it had spread through most of the bottom kitchen cabinet and had affected a lot of the drywall behind the cabinetry. Pretty much everything had to come out to be replaced along with the tile flooring throughout the kitchen.

They didn’t think to have someone come take a look at things because they thought they had dried everything out. Most restoration companies have advanced equipment to see issues most people aren’t able to detect with their hands and eyes. What seems to be dry could very well be saturated with water and waiting to produce mold. The job mentioned previously quickly escalated to a $15,000 plus fix and it could have been avoided by having us come out to see what you can’t. Generally, when we get called out to one of these jobs there is some saturation in the cabinetry and flooring. If we are able to catch it in time and dry everything in place it may cost $600 to $1200 to fix instead of $15,000+.

What’s worse is that their insurance company didn’t cover the loss because they considered it negligence because it wasn’t properly taken care of during the original event. That stung. 

Our Water Damage Restoration Tools

SERVPRO of North Central Mesa uses top of the line water damage restoration technology to help our customers get the best results possible. You might be curious about what all we use when we are coming out to inspect your property. I’m going to list most of that equipment here. 

Moisture Detection Technology

Moisture sensors and readers are used to detect the amount of moisture on specific surfaces and materials and in the specific area in general. We have penetrating and non-penetrating sensors that show us the amount of moisture and saturation in walls, cabinets, and other items. We are able to monitor the amount of moisture on surfaces so we know when they have been completely dried out. We use Thermo hygrometers to measure the temperature and relative humidity of the area affected. It allows us to make calculations to create the optimal drying conditions.

Fans and Dehumidifiers

These guys are the workhorses. You may have seen some of our work on Instagram. If so, you might know that a lot of our fans look like snails. That’s what we call them too. We have other fans that also look like mini spaceships. You might have guessed that they are a bit more effective than that box fan you may be used to keep your rooms from feeling like a fryer in the Arizona summer. You would be right. They can also be pretty loud depending on the surrounding environment. So be prepared for that. The dehumidifiers are one of our secret weapons. They suck the moisture out of the area surrounding the affected area being dried out to speed up the drying time. They are pretty cool machines, but before you rush out to buy one to play with, realize that they will set you back around a couple thousand bucks!

Disinfectant Fogging and Deodorization

Assuming we are able to dry everything in place and not cut out any drywall or other materials, the job is almost done. Generally, disinfection and deodorization services will also be required. The disinfection usually involves wiping down surfaces with our proprietary hospital grade cleaners. Occasionally ultra low-volume fogging machines or thermal foggers may be required to reach hard to reach areas. You may have seen us using these machines in person or on social media lately with all of the disinfectant fogging we have been doing for local businesses and some of the local law enforcement vehicles. It’s basically the same concept. We are just targeting mold instead of COVID19

We use commercial grade ozone machines to get rid of any lingering smells if there are any. They do some pretty serious work. When we use them the areas that we use them in have to be vacated for the duration of the treatment. That could be anywhere from 12 to 24 hours. A nice time for a vacation or camping trip!

If you have any questions about an issue that pops up in your residential or commercial property please feel free to reach out to us. We are here to help. Generally, our goal is to dry as much material in place as possible to keep and repair costs and times as low as possible. No one likes living in a construction zone and insurance companies, and those who end up not being covered, appreciate the fact that we try to keep repair bills as low as possible. 

Certified: SERVPRO Cleaned - Disinfectant Cleaning for your Mesa AZ Business

7/14/2020 (Permalink)

Let us help you get back to business

As our communities re-open, close, and re-open around Arizona, we’re all moving back toward a new version of what’s normal. Visitors and customers for our businesses and employees who work in our businesses in Mesa AZ have new expectations of the places they work in and frequent. A recent poll taken as communities across the nation were opening up the first time showed us that of the 89% of respondents who were hesitant about returning to brick and mortar businesses, about half were specifically worried about the cleanliness and cleanliness protocols of the businesses they would be visiting. Businesses are now expected to have a higher level of awareness about the cleanliness of their businesses than before the COVID-19 pandemic

The Certified: SERVPRO Cleaned initiative is a defensive cleaning program we are offering to businesses and commercial locations to assist them in addressing the current COVID-19 pandemic. This proactive viral pathogen cleaning regimen goes well beyond conventional janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

SERVPRO is recognized as the #1 choice in cleanup and restoration* nationwide, and we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water restoration services, SERVPRO professionals are trained and experienced in biohazard decontamination, chemical spills, crime scene cleanup, and vandalism cleanup – always adhering to the cleaning and decontamination standards set by the CDC and local authorities. 

From formulating and creating our own proprietary cleaning products, like SERVPROXIDE, to taking the utmost care while disinfecting, we will ensure you and your business(es) are set up to promote consumer confidence as the mesa community continues to reopen.

Consult, Clean, and Certify - The 3 C’s of Cleanliness

The stakes are this high in the current economy when you are looking to reopen your business, not only for your future customers and clients but for your employees as well. You are going to want to work with a partner who has experience and credibility assisting you in your efforts to reopen. SERVPRO has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes using over 50 decades of industry experience. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program’s foundation is built with what we call our 3 C’s: Consult, Clean, and Certify.

  • Consult – Your business is different from any other, which is why you’ll be assigned a Cleaning Protocol Consultant who will work with you to understand your business and will create a cleaning program to meet your business’ specific needs. Your program will be developed based on your business type, size of space, amount of high-frequency touchpoints, foot traffic, congestion points, and any other specific needs your business has.
  • Clean – Based on your specific business’ needs, your location will undergo a thorough, deep clean, using our exclusive cleaning products, performed according to protocols set forth by SERVPRO complying with the CDC guidelines. Our employees have years of experience in this industry, and we will go beyond the scope of work that regular janitorial staff performs. We are not trying to replace them, we work in compliment with them. In the event of a suspected or confirmed COVID-19 event, we will be there cleaning as quickly as we are able to ensure you get back to your business operations as quickly as possible. 
  • Certify - When your business has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that lets your customers and employees know that you’ve selected a higher standard of cleaning to help protect them. We will update the date on the Certified: SERVPRO Cleaned signage so your customers and employees know that your efforts are ongoing and not a one-time thing.

Call SERVPRO of North Central Mesa today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help you – 24/7 – until your life is back to normal.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision-makers on the first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

SERVPRO is a proud vendor for Farmers Insurance

7/14/2020 (Permalink)

Did you know that SERVPRO is part of the Farmers Emergency Mitigation Referral Program for water damage restoration. We are so very excited to be their preferred vendor and to have the opportunity to service Farmers Insurance’s customers in the Mesa, AZ area. SERVPRO and its franchises have service agreements with many insurance companies across the country and Farmers Insurance is one of the largest insurance groups in the United States.

So, what does this mean for Farmers Insurance agents? Benefits.

As an agent, you care deeply about your customers, and you’re always looking out for their best interests. Farmer’s Agents can benefit from referring their customers to SERVPRO of North Central Mesa in the following ways.

Customer Service

Customer service is vital in any industry, especially in the fire and water restoration business, and it’s one of the many benefits agents will reap by referring us. SERVPRO of North Central Mesa’s professionals will handle each job according to the highest professional standards, interacting with customers in a professional manner to provide exemplary customer satisfaction.

The science of restoration can be quite complex, but SERVPRO of North Central Mesa makes it easy. We are well-equipped, highly trained, have advanced technology and customer diplomacy to handle any size disaster.

Customer Retention

When you have satisfied customers, they can convert to a higher rate of policy retention and renewals. And, ultimately, they will become brand ambassadors for your company, which, as a result, the influx of qualified leads. It will be like the gift that keeps on giving.

SERVPRO of North Central Mesa thoroughly documents and communicates each step of the restoration process. We keep you in the loop because informed customers are happy customers. In fact, that’s one of our mottos: create happy customers. We’re with you throughout the entire journey. Furthermore, we produce the correct claim documentation the required for fast, easy, and effective claim processing.

Additional Product Sales

We’ve all heard the saying, happy wife, happy life. We have that same philosophy for our customers. When customers are satisfied, they are more apt to provide new referrals and to be more receptive to allow you to offer additional insurance options.

If a large-scale disaster or storm hits, SERVPRO of North Central Mesa’s’ System has the resources to get to customers quickly and efficiently. When their needs are met, your relationship has added value.

Limited Warranty Two Years’ Labor/One Year Materials  

Customers enjoy knowing we will not only meet expectations but exceed expectations, or we will provide re-service at no additional cost for up to two years. That’s part of the preferred vendor program.

We warrant for two years the workmanship of the emergency mitigation service or restoration work performed. We warrant for one year that all materials, furnished by us, will be new, of good quality and free from defects.

As you can see, there are benefits and real value when Farmer’s agents refer their favorite customers to SERVPRO of North Central Mesa. We would like to take this opportune time to thank Farmers Insurance for the opportunity to be a preferred vendor for their customers. We know that customer relationships and retention are of extreme importance to them. We look forward to working with each of you. Here’s to a healthy, happy working relationship. Anytime you need us, have questions or ready to send a referral, simply give us a call at 573-339-1948, or fill out this brief form.

As a part of Farmer’s Emergency Mitigation Referral Program, SERVPRO of North Central Mesa provides’ the following service guarantees:

  • 24/7 service, 365 days a year.
  • One-hour contact upon receipt of the emergency referral and 4-hour on-site arrival unless requested otherwise.
  • Licensed and trained professionals who adhere to the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) recommended water mitigation guidelines, processes, and procedures for cost-effective drying of water damage.
  • When feasible, the use of non-destructive drying techniques instead of tearing out interior building materials which saves customers the inconvenience of having to leave their homes.
  • Determine the most effective plan for returning your property to normal as quickly as possible.

Farmers’ Emergency Mitigation Referral Program vendors are not affiliated with the Farmers Insurance Group of Companies.

Part 3 of Why SERVPRO- Our office staff

4/20/2020 (Permalink)

Female receptionist answering the Phone Today is a great day at SERVPRO, how can we help you is not how we answer every phone call. Although our receptionists are top-notch.

Here at SERVPRO of North Central Mesa, you’ll never get a call answering services. We strive in customer service, and one of the best ways to do that is by having a real live person answering the phones 24 hours a day, seven days a week.

Since we are an emergency-based business, we make it a point to be prompt and courteous to every customer that calls us. We have a Fantastic office staff that will answer the phone for you. Cary, Denise, and Tauna have experience and work close to the employees to stay on top of scheduling, billing, and taking phone calls.

No one knows when an emergency will happen. So, we are always prepared for the worst. Our office manager Denise Frost is one remarkable person. She is the Mom of our SERVPRO location for more reasons than one.

Cary is apart of our office staff and is always dependable as well as Tauna with two screens. Tauna and Cary are still there to make sure all your information is collected accurately and to make sure we do our jobs correctly.

Check out their profiles on our employee directory Right Here.

If your considering who to use for your water damage issue, who to choose to clean up your home, or your business, SERVPRO of North Central Mesa will be there for you, our office team is another reason why you should choose SERVPRO.

Part 2 of Why SERVPRO - past customer reviews

3/20/2020 (Permalink)

SERVPRO's google business page. There is a van, the map marker location, and the best way to get a hold of SERVPRO SERVPRO is here to help, and our Google business page reflects this. How well do we handle customers who've been in a water loss in Mesa Arizona?

We consistently exceed our Customer’s expectations 

When it comes to your personal property, it’s always essential to make sure that it’s handled the way that you want it to be. Here at SERVPRO, our mission is to have happy customers, and when you are in the business of disasters, that can be a hard situation to make someone happy.

So do we have happy customers? That’s a good question. Click here to see our Google Reviews and check out our social media reviews for yourself to see what all the fuss is about. 

In more recent news

In recent news, we were recently in a meeting with some of the other local marketing agents that are also business professionals. Just in a different industry, and one of the most common concerns that the people had was how to know if their marketing was being successful or not. 

Clients were using their business, in hopes that they would have a pleasant experience with the actual service their company provided. Similar to water damage, and as marketers, we work hard to try to acquire new customers and clients every day, and what we excel at is making our current customers happy as can be. 

Part 1 of Why SERVPRO series

1/7/2020 (Permalink)

SERVPRO of North Central Mesa's team members in a line surrounding the SERVPRO name Paul and Denise Frost SERVPRO Team. Cary Schellenburg, Adam Boynton, Brian Ford, Adam Frost, Bridget Bello, Adam Bello, Kevin Frost all in a line.

Here in the marketing department, one question asked often is, “Why should we use your SERVPRO Franchise?” The fact is that there are a ton of restoration companies you can choose from, and there are other SERVPRO franchises to choose from as well. It can be a daunting task to find a company to come into your home or business to take care of your things in your home and get your life back together! We know that.

So, we have decided to create a 6 part blog post to talk about why you should use SERVPRO of North Central Mesa for your water, fire, and mold remediation, biohazard clean-up, ozone treatments, vandalism cleanup, etc.

Part 1 of the 6 part series of “Why SERVPRO.”

We consistently exceed our Customer’s expectations

We were just in a meeting with other marketing agents for different service professional businesses, and one of the most common concerns that the marketing agents had was that once the marketing was successful. Customers and clients were using their business that they would have a pleasant experience with the actual service their company provided. Like water damage, and as marketers, we work hard to acquire new customers and clients. It's disheartening to see business not return after the first use because of a bad experience with the service provided. I have certainly been in that place with other companies, so I understand!

Our Owner and Service technicians are fantastic!

Luckily I haven’t had to worry about that at all since coming here. Paul Frost, the franchise owner, is one of the most honest people I have met, he routinely goes out of his way to help people both in the course of his business and in his personal life. Levi Frost and Adam Bello, our Lead technicians, get nothing but praise from the jobs they go on. We generally get follow-up reconstruction jobs from the mitigation jobs they are on because our clients are so impressed with their work. They are professional and meticulous, and they are both IICRC Certified! Bridget Bello, our Packout Manager, has a spitfire personality with a genuine heart and loves people. When dealing with pack-out issues, these are unique and important characteristics to have. Pack-outs often involve dealing with sensitive and personal items, and our textile director is very sensitive to that. During the pack-out, content cleaning, and content storage process, they make sure that all items are handled with care. They also personally invest themselves with our clients to make sure their needs are taken care of.

Our Office Staff

Our office staff is pretty good too! Denise Frost handles the finances with a fine-tooth comb, and Cary Schellenberg, Denise’s sister, handles all of the paper/computer work (and there’s a TON of it…) and helps manage the job loads to make sure the company is running efficiently. While running effectively, Cary's job is vital because it allows us to offer our top of the line services at very competitive prices. Denise is also the “Mother” of the business. (Quite literally, This is a family run a local franchise, and Paul & Denise started it all). Denise and Cary help keep us grounded when things get all crazy, especially around monsoon season.

Our Reconstruction Dept.

Adam Boynton is the manager over reconstruction. Our biggest joke running in the office is that he never has anything to do. The opposite is the reality. Between the reconstruction jobs, we get from Levi and Adam’s work, Paul’s background (over 30 years in the construction industry) and reputation. Referrals from all of the insurance agents and property managers who love us, and the online leads that come in from the excellent marketing department, we keep Adam busy and growing more gray hairs! He is an expert at managing all of the work, along with all of the subcontractors we use to get our job done.

The Marketing Department

Now, this may seem a little self-serving, but our marketing department is pretty good too! Kevin Frost is the Marketing Manager, and Brian Ford is his marketing partner in crime. We love to be in front of people representing our business because we love and trust the people we are representing! We also spend a lot of time doing nerdy stuff behind computer screens. Brian and Kevin (yes,... we’re going 3rd person on ya…) are both Google Trusted Street View Photographers (We’ll talk more about that in another post in the series… stay tuned). We have the task of marketing our services, which usually involves misfortune on the part of our future clients. Talk about awkward… Kevin also spends time working as a volunteer for the local American Red Cross while Brian spends a lot of his off-duty hours trying to make sure his kids don’t terrorize the neighborhood.

There are a lot of ways that we could have started this “Why SERVPRO” series. We could have started out talking about all of the technology we use to make sure jobs are done right and efficiently; we could have talked about the Parent company and other supporting franchises around us, we could have talked about the hours and hours of education we go through to stay on top of the latest trends and industry innovations instead when it comes down to it, we think that the people who work here is what makes us successful. We have a 4.7-star rating on Google, 5-Star Rating on Facebook, and a 5-Star Rating in Yelp! And it’s because of our people!

Commercial Water Loss Mesa Arizona

12/2/2019 (Permalink)

Commercial Water Loss in Mesa Arizona

We recently got a call from a furniture business in Mesa AZ when a sprinkler line in the ceiling of the building broke. We were on the scene within 30 minutes of the call and were baffled when over 2 hours later water was still coming out of the damaged line. When the fire department came out to assist with the initial response, the emergency water shutoff valve was not completely shut off. This caused several thousand more gallons of water to enter the building causing more damage and requiring a lot more extraction time.  

Water damage can strike your Mesa commercial establishments at any time and this only means lost revenue and disruption of business leading to lost customers. When water damage occurs, early detection and swift action are critical to saving your business. No business, large or small is completely immune to water damage and loss but there are measures that business administrators can take to ensure that their businesses are ready to mitigate the effects of water damage.

We are your water emergency response and restoration company in Mesa, Arizona with national strength and a local presence and knowledge. We understand that every minute is essential to saving your work and therefore respond the fastest to any size of a disaster. Disasters don’t wait for opening hours and therefore we are also open around the clock.

Your one-stop-shop for all things water damage emergency and restoration. Here are more ways we can restore normalcy to your business in case of water loss.

  • 24/7/365 emergency response
  • Certified fire and water restorations
  • Quick response time

Often the fire department will respond to a water leak situation but in the hurry, they may not shut the sprinklers off completely. This could mean water damage from leaking sprinklers. As little as a drop per minute could cause immense damage to property. It all depends on where that one drop is landing and even so the humidity of an entire office block could change because of a small pool of water leading to poor indoor air, mold and mildew growth.

Water damage restoration experts

Thankfully, it doesn’t have to end that way. When disasters come calling, it’s time to call in professional water restoration experts, SERVPRO® of North Central Mesa. With more than half a decade of experience, our crew will make it “Like it never even happened.”

Commercial water loss protection

We offer preloss contingency protection (ERPs), emergency commercial water loss mitigation and post water damage cleaning and restoration. We are the crew with the manpower and machines that will stabilize your operations within hours and get you back to business quickly and avoid prolonged downtime and further damage.

With our help, you can safeguard your premises by putting in place preparations for water damage emergencies. We work with clients on emergency water and flooding procedures with directions on actions to take to mitigate hazardous effects. With an app like ready.SERVPRO.com, businesses in North Central Mesa can easily take back their offices and production spaces from water flooding.

Nationwide strength and local knowledge

You can now rest assured that regardless of the size of your water loss problem, SERVPRO® of North Central mesa professionals can handle it within hours. With our diligence and advanced cleaning and restoration techniques, we should easily restore your business to its preloss condition.

Call us now

When your commercial establishments face loss due to water damage, call us for a rapid response and timely water extraction and restoration. We will dry your spaces and get rid of all the dangers and contaminants faster than you would think possible.

Water Damage Restoration Mesa Arizona

11/20/2019 (Permalink)

Water Damage Restoration in Mesa Arizona

SERVPRO of North Central Mesa Water and Fire Restoration Services is a full-service disaster cleanup company servicing the Mesa AZ area for around a decade. Our company is fully licensed (IICRC), certified and insured to take on any size project whether it be a small residential damage or large commercial loss. Accredited by the BBB with an A+ rating and stellar reviews from past clients, you can trust us to perform quality work with excellent customer service. Below you will find each of the services we offer in the Mesa Area.

Our Water Damage Services

For a decade, SERVPRO of North Central Mesa has become a trusted resource for home and business owners looking for Damage Restoration and Flood Cleanup Services in the Mesa AZ area. We understand how difficult dealing with property damage can be, especially when it is your home or business. We take pride in the fact that for the last decade, residents and businesses in Mesa have trusted us to make things “Like it never even happened.” We are the first step to getting a home or business back to its original state and having life resume as normal. All these years of service have equipped us with the knowledge and experience to handle any size water damage project.

Causes of Water Damage

  • Flood Cleanup
  • Pipe Burst
  • Window and Roof Leaks
  • Pipe Leaks
  • Sewage Backup
  • Toilet Overflow
  • Summer Monsoons

Water Damage Restoration Process

  1. Safely Stop the Flow of Water
  2. Notify Insurance
  3. Professionally Inspect the affected areas
  4. Begin Water Extraction
  5. Remove Damaged Material from the Building
  6. Disinfect Affected Areas and Place Drying Equipment
  7. Monitor Affected Areas Daily
  8. Mold Testing Clearance
  9. Reconstruction

Water Damage Restoration Pricing

One of the most common questions from people who are dealing with water damage for the first time is; How Much is this going to cost? Obviously the answer to this depends on the extent of the damage but we want to educate all of our clients on the process so there are no surprises. We are one of the most cost-effective restoration companies in Mesa Arizona and have some of the fastest dry out times in the industry.

We hope that this has helped answer a lot of the questions you have. We have customer service representatives standing by 24/7/365 if you would like to speak with someone personally. Our phone number is 480-553-7103. Give us a call and let us know the details of your water damage and we will offer some specific advice. We are looking forward to getting the chance to serve you!

Here’s what your neighbors are saying about our service!

James Mohler  (5 Star Review in Google)

These guys do a great job at fire, flood, and biohazard cleanup as well as mold and asbestos removal!!! I would give them 10 stars if the option was available!!

Alex Smith (5 Star Review in Google)

These guys are great! I had a pipe burst in our office bathroom upstairs that flooded the whole office. Levi and Adam showed up and went to work and had all of the water extracted pretty quickly so we were at least able to get back to work. Over the next couple of days, they worked around our schedule to get rid of all of the damaged flooring and drywall. 

They made sure we knew exactly what was going on the whole time. We have had issues in the past where we have used other restoration companies and we didn't know what was going on from day to day. Adam B worked on the office reconstruction and we had the same great communications. There were some hiccups along the way, but nothing that could have been expected and they took care of everything. The finished product was fantastic.

cie taylor (5 Star Review in Google)

Kevin & Paul are a delight to work with.  The service is impeccable as well as the job they do:   Very impressive work. Customer relationships are fostered and it shows in the way the team deals with people.  They LISTEN to any and all concerns. Best of the Best!

Peter Fay (5 Star Review in Google)

I was incredibly Impressed with SERVPRO and especially Mr. Paul Frost! Not only did the owner himself come out the same day I called, I truly felt like he cared about me as a customer. He was prompt, courteous and extremely knowledgeable! I would definitely recommend SERVPRO and Paul to anyone!

Allen Smith (5 Star Review in Google)

Right after a company Christmas party, the Fire sprinkler system on the 3rd floor of our building had burst. We called out SERVPRO and they were at the property within an hour or two and got everything situated.

Are you prepared in case of a home fire?

8/23/2019 (Permalink)

A male and female Volunteer side by side with American Red Cross symbols on them. American Red Cross and the volunteers are here to help, along with the team that is "faster to any size disaster." SERVPRO of North Central Mesa.

In case of a fire, are you ready?

Everyone needs to be prepared, no matter how old or young you are. Being prepared can save your life.

In October of 2018, the American Red Cross hosted a Fire alarm install walk. We walked with friends and family to install Fire alarms for the community.

At the start of a fire, the American Red Cross suggests the following steps of action:

  • Remember to GET OUT, STAY OUT and CALL 9-1-1 or your local emergency phone number.
  • Yell "Fire!" several times and go outside right away. If you live in a building with elevators, use the stairs. Leave all your things where they are and save yourself.
  • If closed doors or handles are warm or smoke blocks your primary escape route, use your second way out. Never open doors that are warm to the touch.
  • If you must escape through smoke, get low and go under the smoke to your exit — close doors behind you.
  • If smoke, heat, or flames block your exit routes, stay in the room with doors closed. Place a wet towel under the door and call the fire department or 9-1-1. Open a window and wave a brightly colored cloth or flashlight to signal for help.
  • Once you are outside, go to your meeting place and then send one person to call the fire department. If you cannot get to your meeting place, follow your family emergency communication plan.

Luckily you have local SERVPRO franchises in your area. We come to you to help whenever you find yourself in a disaster. Things can go MUCH smoother if you are prepared and act fast when a disaster strikes. 

After calling emergency response (911 & the Fire Department) have been called. Call us as soon as possible 24 hours a day/7days a week at (480) 553-7103, and we will have someone on the scene within 4 hours. With a quick reaction time, it will give the 1st responders a chance to do their job and still allows for a quick assessment of the situation to best help with your specific situation.

Preparing ahead of time is always the best bet. Using the Emergency Ready Plan App developed by SERVPRO in partnership with the American Red Cross is a great way to be prepared. It is a free app available on all mobile devices. If you have any questions about setting it up, please feel free to give us a call at (480) 553-7103.

Up until 2018, SERVPRO was a Partner with the Red Cross. SERVPRO of North Central Mesa is still working with the local American Red Cross and have active volunteers on staff who volunteer over 250 hours a month. Have you ever thought of being a Volunteer for any organization? How about helping a global non-profit organization?  Check out your local American Red Cross to see how you can help!

The Red Cross has locations all over the world, but they are not in every single city. They are 100's of cities in every state, and every country has a lot of rules. So, you could imagine how much help they could use from around the world. Anything and everything could be helpful at this point for the American Red Cross. From blood, money, even just some of your time on the weekends.

There are all different kinds of disasters, depending on where you live, you’ll an increased chance of having more accidents. Just like the state like Arizona, where we don’t have an ocean boarding our state, there are still chances of the flood, and other natural disasters. In tropical areas, like how Arizona is, it’s essential to be ready for anything. Having water on hand is KEY to staying hydrated and staying alive in disaster scenarios.

If you would like to donate any bottled water, you can contact us at (480) 553-7103, and we’ll take care of it for you, your friends, and family.

Staying safe in Storm damage here in Mesa Arizona.

8/21/2019 (Permalink)

Man with an umbrella watching the storm in the distance. SERVPRO is here to help even when you can see a storm in the distance, and you know it's headed your way.

Personal protective equipment or PPE is essential with our line of work. Disaster sites are naturally a breeding ground of health and safety concerns. Injuries are also prevalent; that’s why we take specific steps to protect ourselves from these dangers. The U.S Bureau of Labor Statistics (BLS) reports that 70 percent of workers who injure their hands were not wearing work glove during an accident. Most of the complaints about wearing gloves are that they are not comfortable and or a lack of skill or mobility. It’s close to 30 percent of workers today, even in disaster workers are wearing gloves not adequate for the type of hazard or just damaged/used gloves, according to the BLS.

SERVPRO of North Central Mesa number concern is Safety. And that goes across the board for SERVPRO Locations in general. Fortunately, with modern day’s technology advances, we have extra protection, durability, and comfortable gloves.

Here are three ways to effectively prevent and avoid hand injuries on a job site.

  1. Evaluate injury risks at the begging of a job. Look for severe possibilities like sharp objects, slip zones, and hazards material. You can always consult with a safety specialist, safety engineer, or product manager to help evaluate the possible risk and risk factors that could very easily lead to hand and finger injuries on a job.
  2. Teaching and Train your employees the proper ways to behave on a job site. You could always do role-playing or simulate a hand injury. Tape up workers dominant hand with gauze and instruct them to perform a couple of simple work tasks and personal task like texting. This type of training shows how to concern they need to be when evaluating their risks while working.
  3. Finally, the best way to prevent hand injuries would be to give workers and technicians the best possible performance gloves. By outfitting our employees with the best equipment, not only do you show your customers you are taking care of your employees, but your employees know that they are being taken care of.

Here at SERVPRO, safety is a top priority for us. If you need any restoration services after a rainstorm, give SERVPRO of North Central Mesa a call and have us safely and effectively take care of your water loss in Mesa Arizona. (480) 553-7103.

2019 Slow start to the Monsoon season

8/19/2019 (Permalink)

Lightning striking all around in the Mesa, Arizona area. You can tell by the cactus that it's a local area.

Monsoons are here at the East Valley in Arizona!

 As most of you know Monsoon Season is here. Monsoon storms can be devastating, although as of late here in Mesa it has been quiet.

If you own or rent a house that is vacant right now, it would be wise to check on that property as soon as you can after a storm event or monsoon season. Within just a couple of days, if rainwater goes unchecked, it can lead to mold growth and potential mold damage. Right now, we are working on two mobile homes that were caught in the recent rain storms last month. They weren’t checked on within a couple of weeks and Mold started in the walls and baseboards.

If left unchecked, the damage in your home could go from a couple of hundred dollars to multiple thousands of damages to your property, just within a couple of days. That’s what has now happened to these Mobile homes.

What to do After Flooding?

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT to Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines, or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if a ceiling is wet, and keep out of rooms where ceilings are sagging.

    If you have any questions or find any water/mold damage issues, call us (SERVPRO of North Central Mesa) immediately at (480) 553-7013. We're available 24 hours a day/7 day a week. Information is free! We're here to help!

Does my Insurance policy cover this kind of insurance Claim?

8/19/2019 (Permalink)

Toilet overflow in a school. This was indeed covered by their insurance company.

Residential Water Damage happened

What will my Insurance Cover?

We have jobs come in the past two weeks that are caused by water, and where there was a water damage issue inside the home that was caused by a problem outside of the house. One issue was a busted pipe right by the outside wall of the house. In the second case a sprinkler head busted, the water shot up like a geyser, and entered through a grated area under the roof and flooded a bedroom. In the first case, the insurance company denied the claim. In the second case, the insurance company initially said they were going to deny the claim, but we are working with the homeowner to try to dispute their argument.

A summary of the common language in homeowner’s insurance contracts reads something like this. If the water source of the damage were from inside the house (a broken pipe, toilet flooding, bathtub flooding, etc.), it would be covered as long as the issue wasn’t caused by faulty repairs, poor maintenance or neglect. If the source of the water were from the outside, it would have to come from anywhere other than the ground to be covered. Even rainwater, if it touches the ground before entering the home, would not be included. That would generally be considered flood damage and would have to be covered through flood insurance. Another issue dealing with broken pipes is that insurance typically won't cover the loss if it wasn’t “sudden and accidental.” So, if the cause of loss was from a slow leak in a pipe, chances are it won’t be covered.

In the second case, as was previously mentioned, we are working with the homeowner to dispute the coverage denial. The argument here is that the source of the water, though it was from the ground, was caused by a pressurized line in the ground and not a traditional flooding issue. This is where the fine print comes in, and I have not had a chance to review the policy directly. But you should know what the fine print of your policy says. For example, Progressive Insurance’s website lists three different levels of homeowners insurance, that different cover things (“perils”).

The “perils” are generally listed as follows. Some coverages cover all of them; some only cover a portion of them.

  • Water or steam
  • Steam or hot water heating systems and water heater
  • Fire or lightning
  • Windstorm or hail
  • Explosion
  • Riot or civil commotion
  • Falling objects
  • Aircraft
  • Vehicles
  • Smoke damage: sudden and accidental
  • Vandalism
  • Theft
  • Weight of ice, snow or sleet
  • Artificially generated electrical current
  • Freezing of plumbing, heating, air-conditioning, fire protection systems or appliances

Make sure to ask your insurance agent, or a prospective insurance company, specific questions about what is and isn’t covered under your policy. This can help you know what to expect when you have a water damage issue ahead of time.

If you have any questions, feel free to reach out to your insurance agent to confirm your insurance details.

Arson fire in Mesa Arizona

8/14/2019 (Permalink)

SERVPRO arriving on scene getting a photo of the front of the property.

In December of 2017, a homeowner here in Arizona had her shower interrupted by furious knocks on her front door. As she rushed to the door, she was greeted by her neighbor. They then informed her that her house was on fire!

 Because of an ongoing investigation, specific details of the incident won’t be reviewed here. But what can be said is that the fire was indeed arson. Had the neighbors not notified the homeowner that the house was on fire, there is a good chance that she wouldn’t have made it out of the house alive. Home fires are a severe threat, and having an escape plan is a necessity.

SERVPRO walked through the house (5 months after the fire) to try to assess what needs to be done to restore the property to preloss conditions. We were confronted with the remnants of a family room, dining room, and kids’ room where the family spent time together. Around the hall was a bedroom where children slept whose beds and toys were still in a place covered by insulation and ash.

The kitchen where families eat a meal together was recognizable, but far from usable and food sat still in the fridge which had been there since the day of the fire. These types of events put people’s lives on hold and leave lasting damaging emotional and mental damage that sometimes never go away. Acts of a selfish person thinking that this was the appropriate response to their feelings of anger.

Here at SERVPRO of North Central Mesa, we see some of the best and worst in our society. From Crime scene clean up where we are cleaning up after blood and feces, to large arson fires like this one. We are grateful some neighbors rushed to help their neighbor. What to do when this, of that, happens. In our line of business, we deal with a lot of sadness and difficult situations: Housefires, suicide clean-ups, houses flooded, lives disrupted, and lost. Then after the first event, the pain is revisited repeatedly by dealing with insurance policies, police reports, sometimes news reporters and repeatedly explaining what happened to other family and friends. It’s a delicate issue.

If you have or family who is dealing with a similar event, please keep us in mind. You can contact us at (480) 553-7103. We are here to help, and let your loved ones have their space until they can talk about what happened and be whatever they need at that moment. If you ever have the change, be the good neighbor who cares enough for your neighbors to act.

Commercial Restoration and your documents

8/14/2019 (Permalink)

These documents that are stacked inefficiently have water damage and won't be restored anytime soon.

Lawyers, Doctors, Dentists. What do these professionals have in common? A lot of paperwork. When a business experience a fire, flood, or any damage that causes the business to shut down temporarily, it only has a 55% chance of shutting down for good.

Having an emergency plan in place helps prevent things like this from happening in general. It also helps when something does happen, you have a plan to combat it.  SERVPRO has fantastic technology that helps get business up and running faster than usual. One of the cool things that SERVPRO does that not all other restoration companies have is Document restoration techniques. Sublimation is a process that SERVPRO uses to ensure the safety of papered documents. It works by sealing it in a vacuum freezer and helps by drying out the item to help restore it to original condition.

Having documents like legal information, medical, loans, and receipts saved after a loss can be the saving grace to keep businesses running. Along with vacuum freeze-drying to dry out documents SERVPRO team uses a process called Gamma irradiation to decontaminate materials that could be affected by category three loss, or Grossly contaminated items by bio-hazards waste like feces, or urine. The gamma irradiation process does not create radioactive elements or turn anything green. Although here at SERVPRO we do bleed green.

If your home business or commercial building has sensitive documents that need to be restored quickly and efficiently, you know who to call. SERVPRO of North Central Mesa will be there for you when you’re in need. Just give us a call at (480) 553-7103. Our green team of professionals will be on their way to help save the day, along with your documents.

Midnight toilet overflow at a Flight School in Mesa

8/12/2019 (Permalink)

One late night, a stall, a bunch of water and feces. Next is here comes SERVPRO of North Central Mesa.

Commercial Water Damage in Mesa AZ

Restoring Commercial properties presents unique problems depending on the situation. SERVPRO of North Central Mesa, and we rise to the challenge.

Floods, water damage, and toilet backups are some of the events that have happened to Mesa commercial properties. These losses can cause irreplaceable damage to property. We can be servicing someone’s small bathroom flood or a large-scale flood loss where more than one floor is flooded, and contents are affected. You must be flexible, practical, but most importantly, knowledgeable.

It is a business we’re working on here. So, there is more than just one owner or person to deal with. You must have handled the Insurance companies already to understand what they need and are looking for. A hotel was able to keep their doors open and their customers happy while we handled their water damage loss.

 In some instances, a business must close its doors for an extended period of time. When this happens EVERY MINUTE, they could be losing money. Once a Business closes their doors because of disaster, there is a 55% chance they might never be able to open again.

If your school, local restraint, or family business has a toilet that overflows or has a kitchen fire give SERVPRO of North Central Mesa a call.  (480) 553-7103 We are here to help, even if we can’t physically do the work for you a phone call is always free. We can and will help you get your doors back open for business.

About SERVPRO of North Central Mesa

SERVPRO has the professionals, the equipment, and the experience to manage any size disaster you could be in. We will respond quickly, respectfully, and help mitigate the damage and help maintain the restoration project through its completion.

More about us:

http://www.SERVPROnorthcentralmesa.com/crew-photos

http://www.SERVPROnorthcentralmesa.com/restoration-training-certifications

Prevent Flood Damage From Storms in Mesa, AZ with a Sand-bag Barrier!

8/7/2019 (Permalink)

San-bag Barrier for Storm Flood Damage Prevention in Mesa, AZ

Monsoon season in Mesa, AZ has taken a little longer this year than most to get into gear. Since there is more time to prepare, you might consider making plans to use sand-bags to create a Sand-Bag Barrier around openings of your home to keep floodwater out of your home where it belongs!

Sandbags can be useful in redirecting stormwater and debris flows away from your home. But be sure that the sandbags are properly filled and maintained. Here's how:

  • Fill sandbags one-half full. Use sand if readily available, otherwise use soil.
  • Fold the top of sandbag down and rest the bag on its folded top. Take care in stacking the sandbags.
  • Limit placement to three layers unless a building is used as a backing or sandbags are placed in a pyramid.
  • Tamp each sandbag into place, completing each layer before you begin a new layer. Clear a path between buildings for debris flow.
  • Lay a plastic sheet in between the building and the bags to control the flow and prevent water from seeping into sliding glass doors. 

What to Expect

  • There are limits to what sandbags can do, so remember: Sandbags will not seal out water. Sandbags deteriorate when exposed to continued wetting and drying for several months.
  • If bags are placed too early, they may not be effective when needed. Sandbags are for small water flow protection -- up to two feet.
  • Protection from larger flow requires a more permanent flood prevention system. Be sure to consult with your local environmental protection department before disposing of used sandbags.
  • Sandbags that are exposed to contaminated floodwaters may pose an environmental hazard and require special

Water damage restoration services in San Tan Valley AZ

7/1/2019 (Permalink)

Water Damage from Improper Toilet Maintenance

Imagine waking up in the middle of the night and as your foot hits the floor it feels like a wet mush. What would you do? If this has just happened to you, make sure to give us a call at (480) 553-7103 so we can help! Recently SERVPRO of North Central Mesa had a water damage restoration job in San Tan Valley AZ that was caused by a broken nut on the toilet supply line from the upstairs toilet that flooded the whole upstairs and most of the downstairs. One of the largest causes of water damage that we come into contact with are under maintenanced toilets. Toilets should be checked on a quarterly basis to make sure they are working properly and to make sure none of the pipes are rusted or corroded. 

Suggestions to avoid Water Damage Issues

  1. Check the toilet supply line (the piping from the wall to the toilet that fills the tank) to make sure it is connected properly, isn’t corroded, and doesn’t have any cracks. 
  2. Check the Fill valve and flapper to make sure they are working properly to let in and out the right amount of water. If one of those mechanisms are not working properly flooding can occur.
  3. Make sure the wax ring around the bottom of the toilet is intact. This takes a little more work to check. You will want to make sure the water to the toilet has been turned off (this can usually be done at the toilet supply line) and the toilet has been flushed. This does not have to be done as often as the others. But should be done at least every other year or if you feel movement at the base of the toilet.

If there is damage to the toilet supply line or the fill valve or flapper that causes a water damage restoration claim, there is a chance that it would not be covered by an insurance claim. Most claims are written to only cover sudden and unforeseen losses. So, if your adjuster decides that the loss was caused by a lack of routine maintenance, there is a good chance it will not be covered.


Because there are many toilet and toilet parts manufacturers, the picture with this blog post may not match your specific toilet. If you have questions as to what is where on your toilet performing a Google search for your make and model in the Google Images section will usually find a result that will match your toilet. Fluidmaster is one of the largest toilet and toilet part manufacturers in the US and has a great resource for helping you with your toilet maintenance. You can find that here: Fluidmaster Toilet TroubleShooting.

Top 3 Fire hazards during the summer.

6/19/2019 (Permalink)

Someone missing a roof after a Home fire. Don't get too caught up in the summer fun and leave things burning.

Top 3 fire hazardous equipment in Mesa Arizona’s

No one wants to have to deal with a house fire, especially when it hot enough outside during the summer months. Personally, my family has the unfortunate experience of a kitchen fire here in Arizona. Having a burnout and dealing with several house fires SERVPRO is here to help when you suffer a total loss from fire. SERVPRO of North Central Mesa has noticed a few things people should look at when trying to prevent the possibility of a house fire.

Some of the most common causes of house fires are:

  1. Cooking Equipment
  2. Smoking
  3. Heating Equipment. 

Cooking equipment such as microwaves, cooking oil and turkey fryers (Or a slow cooker if you are a This is Us Fan) are the leading cause of house fires at 47%. They also cause 20% of home fire deaths and 45% of fire injuries. Always watch the food that is cooking and make sure that flammable items are kept away from heating elements. Also, avoid cooking while sleeping or intoxicated with alcohol or medication.

While smoking materials only account for 5% of house fires, it causes 21% of home fire deaths, which causes it to be the deadliest cause of house fires. Faulty lighters and cigar/cigarette butts that have not been extinguished are the leading culprits. Of course, the best way to avoid a fire from smoking materials is not to smoke. But if you do smoke, make sure lighters are put in areas where they are less likely to ignite (i.e.: extreme heat) and make sure all butts are extinguished after use. Also, with the rise of vaping, make sure batteries are removed from vaping devices while not in use. 

Space heaters and uncleaned chimneys are the leading causes of house fires from heating sources. To avoid this, make sure that vents are cleaned out regularly (click here to find a chimney sweep near you in Mesa, AZ) and don't leave space heaters unattended. According to the National Fire Protection Association, from 2011-2015 fires from home heating sources caused about "$1.1 Billion in direct property damage."

*blog information from 2011-2015 statistics from the National Fire Prevention Association.

Water Damage, from Mesa to Fountain Hills

6/19/2019 (Permalink)

Water damage on the floor causes SERVPRO's team of professionals to remove baseboards and the flooring.

During the weekend SERVPRO of North Central Mesa got a call that a homeowners house had water coming out of the garage door and they needed some professional help. SERVPRO was able to show up to our friendly customer's house in Rio Verde. Yes, late at night, SERVPRO traveled an hour to head north of Fountain Hill within the first couple of hours of the initial call.

It was around 7 pm that night SERVPRO just started the Mitigation process of this disaster, and our technicians had to meet the Neighbors to gain access to the property because the homeowner was out of town.  Once they were given access to the home, our team assessed the damaged areas, which included the garage, the Master bedroom, Master closet, and about half of the family room.

Once assessed, the next step is extracting the carpet and pad. After extraction, they cut out all the damaged carpet and Padding to get it all out of the way. Because there was Delamination on the rug, the insurance company approved to rip out all the broken carpet as well as the pad.  After extracting, cutting, and a lot of pulling carpet and padding. The technicians set all the necessary equipment that is required to dry the home properly. Just some of the equipment they used that day were our generic high-quality Air movers, Power distribution box, and some extension cords to dry the hard to get areas. Now that was just the first night.

Since there are so many moving parts to the mitigation side of a flood or a water loss, a technician has to go back to the building every single day to check on the drying process of the building. After four days of extracting, cutting, drying, and monitoring, our team had confirmed that the equipment had effectively dried the home completely.  That concluded the mitigation part of the water damage restoration. Now the homeowner must work on the Reconstruction of the house to get it restored to preloss conditions.

Monsoon season in Arizona. Watch out for those tree!

6/19/2019 (Permalink)

Don't let those tree's get you down during the Arizona monsoon season. Call SERVPRO, the people who are there for you, even with the lights are off.

It’s 2019 and monsoon season has started in Arizona!

A massive storm hit the Phoenix and Mesa areas last year, and one of the significant issues that come with the monsoon storms are microbursts that can cause a ton of damage to homes in their paths and happen at any second. While SERVPRO performs a moving out and pack out a job for a home in East Mesa, this was a little different than most situations. This family had a massive tree from a neighboring school fall right through the roof!

What may be unnerving to their neighbors is that the school has two more trees about the same size Which is taller than a 3-story building right along the same wall. After talking with the contractor who was working for the school to remove the actual tree, he stated that while they were working to haul away the tree that fell. The wind kicked up again, and the other trees started swaying at that same moment. Afterward, he said they hightailed it out of there until the wind died down again.

The same storm sent a 70-year-old lady to the hospital after a huge tree fell on her home

Make sure that if you have trees in your yard that you are prepaid for monsoon season. Make sure your trees are kept up and appropriately trimmed before a storm. A lot of the calls we get during monsoons either deal with water damages or trees falling. The local roofing companies love it, insurance companies... not so much!

Tornado's in Arizona? Here's what to do?

6/3/2019 (Permalink)

Since 1950 there have been over 225 tornadoes recorded in Arizona. Nine of those happened here locally in Mesa, AZ area from 1967 to 2014. Since they rarely occur in these parts, people are generally not prepared for them and don't know what to do when they do hit. I grew up in Florida, where hurricanes and tornadoes were a common occurrence. I was happy to learn they weren't too common out here after moving here. I had my share of them.

So, here are some things to think about if you find yourself in the rare path of a tornado here in Arizona.

  • Don't run outside and stay away from any window.
  • Don't open any windows. It will not decrease air pressure.
  • Winds increase in narrow spaces such as under bridges and underpasses. Don’t seek shelter under them.
  • Don’t try to outrun a tornado in your vehicle
  • Don’t stay in mobile units.
  • Find the nearest shelter or low lying area
  • Try to find a room with exterior walls
  • Cover yourself with bedding
  • Seek shelter in a permanent structure.

Here is a link to a Google map that lists all of the tornadoes that were able to be tracked in Arizona since 1950: Arizona Tornado Map

If you have damage to your property from a small little water storm or a massive tornado just blew your roof right off, give us a call. We can help you deal with your insurance and answer any questions you have! (480) 553-7103 - SERVPRO of North Central Mesa

Never fear SERVPRO of North Central Mesa is here. We are “faster to any size disaster” and “Like it never even happened” only happens here.

2019 Hydration Campaign for Mesa Arizona

6/3/2019 (Permalink)

That's a lot of water!

The 13th Annual Hydration Campaign starts today. It runs through June 3rd through September 27 and is all about getting supplies of water to people in need. The goal this year is close to 400,000 bottles of water to help with the heat this summer is bringing.

The reason for this campaign is for the less fortunate during the hot summer months. Jen Duff has partnered through the United Food Bank to numerous agencies in the east valley. With the hydration stations are located all over the place.

A News Conference launched the program at the United Food Bank, which distributes donated water to numerous nonprofit organizations in Mesa and Throughout the Valley. Last year, a record of 836,154 bottles were given to the campaign. That crushed the previous goal of 500,000 bottles of water.

This Campaign makes it simple to help the vulnerable amongst our community. For just a couple of bucks, you can buy a case of water and have it donated. All across the city, there are places for drop off, or you can call me, and I’ll personally drive by and pick it up from you if you can’t drop it off yourself.

Drop off locations are located all over the valley, let us know if you need help finding them.

Here are some of the Drop off locations.

Red Mountain Multigenerational Center
7550 E. Adobe Road
5:30 a.m. – 9 p.m. Monday – Friday
8 a.m. – 1 p.m. Saturday
480-644-4800

United Food Bank
245 S. Nina Drive (north of Broadway between Extension and Alma School)
6 a.m. – 3:30 p.m. Monday – Friday
480-398-4464

*Paz de Cristo
424 W. Broadway Road
7 a.m. – 3 p.m. Monday – Friday
480-464-2370

*A New Leaf-East Valley Men’s Center
2345 N. Country Club Drive
8 a.m. – 5 p.m. Daily
480-610-6722

*The Salvation Army
Mesa Citadel
241 E. 6th St.
8 a.m. – 4 p.m. Monday – Friday 
480-962-9103

Mesa Chamber of Commerce

165 N. Centennial Way #208
8 a.m. – 5 p.m. Monday – Friday
480-969-1307

Superstition Springs Center – Management office (upper level near the food court)
6555 E. Southern Ave.
8:30 a.m. – Noon and 1:30 p.m. to 5 p.m. Monday – Friday
Or call security at any time (480) 641-1052

Mesa Main Library
64 E. First St.
10 a.m. – 8 p.m. Monday – Thursday
10 a.m. – 5 p.m. Friday – Saturday 
480-644-3100

Red Mountain Library
635 N. Power Road
10 a.m. – 8 p.m. Monday – Thursday
10 a.m. – 5 p.m. Friday – Saturday


Dobson Ranch Library

2425 S. Dobson Road
10 a.m. – 8 p.m. Monday – Thursday
10 a.m. – 5 p.m. Friday - Saturday

Rhodes Aquatic Complex
1860 S. Longmore Road
1 p.m. – 8 p.m. Monday
1 p.m. – 7 p.m. Tuesday – Friday 
1 p.m. – 6 p.m. Saturday
1 p.m. – 5 p.m. Sunday


Pool open daily through August 4, weekends through Labor Day Sept. 2
480-644-2550
SPECIAL: 2 for one admission Monday - Friday with the donation of a case of water (FlowRider excluded)

Mesa Community College – Southern & Dobson
1833 W. Southern Ave.
24-hour drop-off at MCC College Police – Building SC 14
480-461-7763

Mesa Community College – Red Mountain
7110 E. McKellips Road
24-hour drop-off at MCC College Police – Ironwood Building
480-461-7763

Dobson Ranch Homeowners Association 
La Casita Recreation Center 
2719 S. Reyes
8 a.m. – 9 p.m. Monday – Saturday
9 a.m. – 8 p.m. Sunday
480-831-8314 

Southern Pavilion Self Storage
7110 E. Southern Ave.
9 a.m. – 5 p.m. Monday – Saturday
480-830-1425

Keller Williams Integrity First Realty
2500 S. Power Road, Suite 121
8 a.m. - 5 p.m. Monday - Friday
480-854-2400

The Kenny Klaus Team
Keller Williams Integrity First Realty
2919 S. Ellsworth Rd #133
8:30 a.m. - 5 p.m. Monday - Friday
480-354-7344

Athoria Games
6134 E. Main St. C103
480-300-9957
11 am - 9 pm Monday - Saturday
11 am - 5 pm Sunday

Apartment Fire Damage in Mesa, AZ. Are You Covered?

5/31/2019 (Permalink)

Fire damage to your property can be devastating! At the beginning of March an apartment complex had in Mesa, AZ buildings light up in flames and almost burnt down the whole side of the building. 10 of the 12 apartments in that building were affected and 7 had to be totally vacated by the renters. SERVPRO of North Central Mesa is the vendor the apartment complex uses for mitigating fire damage issues on their properties. This next week we will begin the demolition of those apartments which have to be torn down to studs. As costly as this will be to the Apartment complex to fix, it has been overwhelming for the renters who had to vacate their apartments. One of the main issues for the renters was having to leave property behind that in some cases are not salvageable. 3 of the apartments in question had 70 to 100% of the contents of the apartments damaged to the point of not being salvageable.

Generally apartment leases require renters to have liability insurance to cover damage to the structure of the apartments, but don’t necessarily require you to have coverage for your personal contents. However, in the leasing agreement, there is generally wording that absolves the apartment complex of liability if you don’t have coverage for your contents. 2 of the renters we are working with did not have their personal property covered in their insurance policy and are going to have to personally replace everything they lost. Now, they are still investigating the cause of the fire. If it is found to have been caused by the negligence of another renter, they can possibly go after the insurance policy of the renters at fault. But generally the apartment complex has first priority to claims per the rental agreement. The cost to restore the building will be well over $500K and will most likely exhaust the claim coverage.

So insurance policies are sometimes complicated to understand. But there are some basics PolicyGenius.com suggests for renters insurance.

  • $25,000 personal property damage coverage: Covers the cost of replacing or repairing your belongings if they’re damaged or stolen.
  • $300,000 personal liability coverage: Covers legal costs from damage or injury that occurs in your apartment.
  • $2,000 medical payment coverage: Covers medical expenses for anyone injured in your apartment.
  • $10,000 loss of use coverage: Covers the cost of lodging, food, and more if your apartment becomes unlivable due to damage.

They also suggest having a deductible of around $500. Yes, you can get your insurance cheaper with a higher deductible, but remember, if something happens you have to make sure you are able to cover that deductible.

Commercial Cleaning and Restoration Services in Mesa AZ

4/22/2019 (Permalink)

SERVPRO of North Central Mesa at IKEA Restoration in Chandler, AZ

Water, fire, mold, or biohazard damage to your property can halt your business? Commercial property restoration issues can be quickly addressed help from the professionals at SERVPRO of North Central Mesa. We will get you back to business as usual fast, with minimal disruption. We’ll make it, “Like it never even happened.”

Emergency Commercial Restoration

We provide 24/7 emergency response. For water & fire damage restoration and biohazard services, call (480) 553-7103 now.

SERVPRO of North Central Mesa Technicians know how important it is to quickly return your business to its pre-damaged state. Our technicians are certified by the industry-leading IICRC and can meet your specialized commercial restoration needs.

  • Commercial Property Restoration
  • Hotel & Motel Restoration Services
  • Restaurant Restoration Services
  • Hospital & Healthcare Restoration - Biohazard, Water, & Fire
  • Education & School Restoration Services
  • Industrial & Manufacturing Restoration Services
  • We can help with ANY size disaster for any business!

Commercial Building Restoration Services

Trust SERVPRO of North Central Mesa with your business’s commercial reconstruction and restoration needs. We employ a variety of services from the board-up and tarp-over of buildings to content restoration. Review our full list of commercial reconstruction and building restoration services and let us help your business recover.

  • Fire Damage Restoration
    If you’ve just experienced a fire or smoke event at your business, then you need professional assistance. That’s why we’re here to help you get back to making money 24 hours a day 365 days a year. Contact your local SERVPRO of North Central Mesa for more information about fire and smoke damage restoration.
  • Water Damage Restoration
    As certified water damage restoration experts, local SERVPRO of North Central Mesa teams use the most advanced tools and equipment and supply systematic best practices to mitigate the extent of damage and repair your business. We pride ourselves on getting businesses back to full operation in as little time as possible.
  • Rapid Structural Drying
    After a water damage event, SERVPRO of North Central Mesa’s rapid structural drying service saves time and money, reduces stress and creates a safer environment for customers and employees.
  • Mold Removal
    SERVPRO’s proprietary mold removal protects the health of your customers and employees, preserves the structural integrity of your property and improves the musty, damp smell that comes with mold. Let SERVPRO of North Central Mesa professionals help remediate the mold in your building.
  • Biohazard Cleanup
    SERVPRO of North Central Mesa provides professional biohazard cleanup services for crime scenes, nursing home incidents, bum cleanups, suicides, and the occasional accident involving biological components. SERVPRO of North Central Mesa is certified by the School of Forensic Restoration to specifically handle your biohazard cleanups.
  • Full-Service Reconstruction
    When your business has experienced the unthinkable, you need a full-spectrum, start-to-finish disaster reconstruction and restoration service you can trust. SERVPRO of North Central Mesa has you covered with expert and efficient debris removal and cleanup, water removal, and drying, and home reconstruction services.
  • Board-Up & Tarp-Over Services
    No matter if windows are broken by storms, accidents or acts of vandalism, your business needs fast, temporary protection from the elements. Board up service from SERVPRO of North Central Mesa gives you fast and complete protection from the weather, safety from broken glass and security from illegal entry.
  • Content Pack-Out, Cleaning, Restoration and Return
    If your business suffers water, fire, smoke or mold damage, the cleanup and restoration experts at SERVPRO of North Central Mesa are the premier choice for content restoration and pack-out. Contact your local SERVPRO of North Central Mesa for more information about content pack out, cleaning, restoration and return.

Commercial Cleaning & Deodorizing Services

Keeping up with your business’s cleaning and deodorizing needs is a full-time job that requires a great deal of knowledge and attention to detail. SERVPRO of North Central Mesa can quickly take care of any of the following cleaning services:

  • Air Duct Cleaning Services
  • Carpet Cleaning & Deodorizing
  • Odor Removal
  • Trauma Scene Cleanup
  • Upholstery Cleaning
  • Tile & Grout Cleaning
  • Spot & Stain Removal
  • Overhead range, Drain, Air Duct Degreasing

Smoke Alarm Safety Mesa, AZ

4/22/2019 (Permalink)

May 4th is Wildfire Community Preparedness day! Wildfires have devastating effects on the local environment, but did you know that from 2012 to 2016 11,670 were injured and 2560 civilians died from house fires! Additionally $6.5 billion in damage was caused by the same house fires.

Smoke alarms save lives. Smoke alarms that are properly installed and maintained play a vital role in reducing fire deaths and injuries. If there is a fire in your home, smoke spreads fast and you need smoke alarms to give you time to get out.

Smoke Alarm Facts and Stats

  • In 2009-2013, smoke alarms sounded in over half (53%) of the house fires reported to U.S. fire departments.
  • Three of every five house fire deaths resulted from fires in homes without smoke alarms (38%) or non-working smoke alarms (21%).
  • The death rate for every 100 reported home fires was over twice as high in homes that didn’t have any working smoke alarms compared with the rate in homes with working smoke alarms (1.18 deaths vs. 0.53 deaths for every 100 fires).
  • In fires in which the smoke alarms were there but did not operate, almost 50% of the smoke alarms had missing or disconnected batteries.
  • Dead batteries caused just under 25% of the smoke alarm failures.

Smoke Alarm Safety Tips

  • A closed door could slow the spread of smoke, heat & fire. You should install smoke alarms in every sleeping room and outside every separate sleeping area. Install alarms on each level of the home.
  • Smoke alarms should be interconnected. So, when one sounds, they will all sound.
  • Large homes might need additional smoke alarms.
  • Homeowners should test smoke alarms at least once a month. Make sure the alarm is working by pressing the test button.
  • There are two kinds of alarms. Ionization smoke alarms react more quickly to flaming fires. Photoelectric alarms respond more quickly to smoldering fires. A best practice is to use both types of alarms in the home.
  • When your smoke alarm(s) sound, go outside and stay outside.
  • Practice escape routes from your home with your family or roommates.
  • Replace every smoke alarm in your home every 10 years.
  • Smoke alarms are inexpensive and are worth the lives they help save.
  • Smoke alarms with dead or missing batteries are the same as having no smokes alarm at all. Smoke alarms only work when they are properly installed and regularly tested. Take care of your smoke alarms according to the manufacturer’s instructions.

Create a Fire Escape Plan for Your Home!

4/22/2019 (Permalink)

House fires created over $264 Million in direct property damage from 2012 to 2016. As bad as that is, property damage can be restored or replaced. In the same amount of time, an average of 80 deaths was caused annually by those fires. A life cannot be replaced. The best way to prevent a death from a house fire is to have a plan. When a fire does take place in your home, saving a few seconds of reaction time could make a big difference in helping to get your family or friends out of danger quickly and safely.

Here are some tips you can use to create an effective fire evacuation plan!

  • Plan for everyone. Account for the special needs of everyone in your household, especially young children and elderly household members who may not be as mobile. Children don’t always wake up when a smoke alarm sounds. Make sure someone is assigned as an escape buddy for small children, then choose a backup person in case the assigned person is not present at the time of the fire.
  • Identify two ways out of the structure. This could include windows and doors. Make sure each escape route open easily so everyone can get outside. and install emergency release mechanisms on all security bars on doors or windows.
  • Involve the children in planning. Have your children help create the fire evacuation plan. Draw a map of the home, then have the children mark two exit routes and the locations of smoke detectors.
  • Choose a meeting spot outside of the structure. Decide on a meeting place outside. It can be a neighbor’s house, mailbox or stop sign. It should be in front of the house so first responders are able to see you when they arrive. Make sure everyone knows not to go back into the house after you leave.
  • Check smoke alarms. Check that smoke detectors are properly placed and working. The National Fire Protection Association (NFPA) recommends installing one in every sleeping room, outside each sleeping room and on each level of the home.
  • Be visible. Make sure that your house number can be seen quickly from the street by first responders. You can put house numbers above the garage door, on a pillar next to the front door, or on the street curb directly in front of your house, for example.
  • Respond immediately. Make sure everyone knows that if the smoke alarm sounds, they need to get out as quickly as possible.
  • Always have a backup plan. If the planned exit routes are blocked by fire or fallen debris and it’s not possible to leave the house, close all doors between you and the fire. Place a towel, pillow, or something similar under the door and go to an exterior-facing window. Call the fire department to report your location.
  • Share with everyone. Make sure the escape plan is readily accessible to guests as well. Go over the plan with everyone who lives in the house along with guests and overnight visitors.
  • Practice your escape plan regularly. Practice and review the plan at least once per year.

With a well-thought-out plan in place, you can be one step ahead of the unexpected. You may not have the time or ability to think things through.

Who Can You Call For Commercial Water Damage in Mesa, AZ?

3/25/2019 (Permalink)

You Can Call SERVPRO of North Central Mesa for Commercial Water Damage in Mesa, AZ!

We can be to your commercial property anywhere in the Mesa/East Valley Arizona within 120 minutes to start the process of getting your property back to preloss condition.

No matter how bad the water damage issue is, SERVPRO of North Central Mesa can handle it effectively and efficiently with our highly trained (IICRC) team of emergency response techs and our water hi-tech and industry-leading extraction and drying equipment.

Call us as soon as possible so we can work with you to lower the risk of additional damages and help prevent your water loss from developing into more serious health risks such as mold-related illnesses. Studies show that mold growth can become an issue in as little as 48 to 72 hours from the start of a water damage issue.

If your commercial property has moderate to severe water or flood damage, you need a reputable company available on call 24 hours a day in case of an emergency. SERVPRO of North Central Mesa is IICRC Certified and has comprehensive training in restoring your commercial property to preloss conditions!

WE HANDLE COMMERCIAL WATER-RELATED JOBS OF ANY SIZE, TO INCLUDE BROKEN PIPES:

  • Flooded Basements
  • Sewer backups
  • Heavy rain damage
  • Leaky Roofs
  • Hidden leaks
  • Defective rain gutters
  • Water heater leaks
  • Air conditioner leaks
  • Soft water system leaks
  • RO system leaks
  • Slab Leaks
  • Water main breaks

Time of the essence when responding to a water emergency. The faster you respond, the better the chances you will not give mold and mildew the opportunity to grow. Call 480-553-7103 now for water damage assistance. Our emergency response techs will show up quickly and ready to work.

WATER EXTRACTION

Time is a critical factor in limiting the effects of water damage. When water damage occurs, regardless of the source, it should be kept to a minimum if responded to within 24-48 Hours. SERVPRO of North Central Mesa has industry leading cutting edge equipment used to remove excess and/or standing water.

STRUCTURAL DRYING

After the excess water has been completely removed from your commercial structure the drying begins. A properly planned building dry-out and dehumidification plan ensures cost reduction, decreases the dry out time, and decreases the potential of mold growth. Our job is to get you back to your normal business routine as quickly as possible and make things "like it Never Even Happened."™

We are ready and experienced to respond quickly to any type of water loss – clean, gray or black (Category 1, 2, or 3). A timely response to a water claim can reduce costs and property damage.

  • Industry Leading Response Times
  • 24 Hours a Day, 365 Days a Year
  • Complete Water Extraction
  • Structural Drying in Place if Possible
  • Fair, Professional, Competetive Pricing

Who Do I Call for Storm Damage in Mesa AZ?

3/25/2019 (Permalink)

STORM DAMAGE EMERGENCY RESPONSE AND REPAIR SERVICE IN MESA ARIZONA

Arizona homes face many types of significant structural damage risks thanks to Mother Nature. Although we’re not at risk of hurricanes or even earthquakes like the midwest and back East, you just don’t know when a natural tragedy can strike or what it will consist of. SERVPRO of North Central Mesa has been helping the residents and business owners of Mesa and the East Valley get their properties back to normal following a natural disaster. We respond quickly to determine the damages and begin debris removal, water extraction, cleanup, as well as reconstruction for residential and commercial properties.

Why SERVPRO of North Central Mesa

Our certified technicians provide theemergency services you need when your residential or commercial property is damaged by monsoons, floods or other natural forces. We are ready and on call to help any time of the day or night. Call us 24 hours a day 7 days a week any day of the year. We have a 1 hour contact, 4 hour on site arrival, and 8 hour full update guarantee for every call we get!

NATURAL DISASTERS INCLUDE

  • Monsoon Damage (including wind and water damage)
  • Flash Flooding
  • Haboobs
  • Mud Slides
  • Microbursts
  • Hailstorm damage
  • Rainstorms and
  • Forest Fires
  • Cold fronts that results in Frozen Pipes

MESA AZ HAIL DAMAGE / ARIZONA MICROBURST DAMAGE

Mesa area storms can cause unexpected roof damage to residential and commercial properties. Hail damage to properties can be very costly to repair and can cause future water damage from leaks unless the damage is fixed quickly. It can be tricky to document hail damage, so an immediate inspection is imperative. Insurance companies require very specific information on the extent of the damage, often even looking for a minimum number of hail strikes on a roof before authorizing repairs. SERVPRO of North Central Mesa is available 24/7 to make sure hail damage to your properties in Mesa and the East Valley are inspected and documented quickly and accurately.

CLEANING UP AFTER THE MONSOON

Mesa is affected every year by monsoon rains that leave residential and commercial property owners dealing with the results of flooding, high wind damage, and increased humidity. Immediate response times to emergencies with water damage is needed to reduce the exposure to secondary damages. Property owners dread the possibility of mold and mildew, and the longer these remain undetected and unattended to, the more expensive their damage becomes to correct. SERVPRO of North Central Mesa’s IICRCCertified Technicians have extensive experience with every type of storm or water-related damage and we are available 24/7 to give immediate attention to you and your property.

YOUR HEROES ARE ON THE WAY!

Our motto is to “Make it Like it Never Even Happened.” ™ We can quickly protect your home or business and reduce further damage by securing your property in a variety of ways:

  • Emergency Board Up of doors and windows
  • Proving Short-Term Waterproofing/Tarping
  • Performing Water Removal as needed
  • Demolition and Debris Removal
  • Continuous Monitoring

SERVPRO of North Central Mesa WORKS WITH YOUR INSURANCE COMPANY

SERVPRO of North Central Mesa works closely with your insurance company to get your property safe and clean after hail or storm damage. SERVPRO of North Central Mesa has a solid working relationship with most National and local insurance companies, plus an A+ rating from the Better Business Bureau. During an inspection, storm damage, including hail, wind, and water damage, are documented carefully with attention given to the specific information that insurance companies’ adjusters need in order to file a claim to get money into your hands quicker.

Services for SERVPRO of North Central Mesa

3/19/2019 (Permalink)

SERVPRO of North Central Mesa for our Water removal services in Mesa Arizona.

Yes, We Do Water & Fire Restoration and Mold Remediation in Mesa AZ... But we do a whole lot more!

Most people know that SERVPRO handles fire and water damage clean-up and restoration as well as mold remediation. Our 1-4-8 service standard says that we commit to responding to a call from an insurance carrier or call into the Call Center within 1 hour, be on scene in 4 hours and have an update to your insurance carrier within 8 hours to report on the condition of the loss. Because of this SERVPRO is one of the fastest and most trusted restoration companies in America!  SERVPRO of North Central Mesa is a locally owned franchise, and we go even further and try to respond to your calls in North Central Mesa, AZ and surrounding areas within 30 minutes and be on scene within 1 to 2 hours!

Water Damage Clean-Up

Water damage issues are an extremely time sensitive problem. Water damage clean-up costs generally average between $1000 to $4000 depending on the area affected and the length in time it takes for a professional to get on scene to start the clean-up. Additionally, the longer an area stays wet, the higher the chance that mold will surface and become a problem. That causes a significant increase in the cost of the clean-up as well as the time it takes to restore your home or business to its original condition. We use the best equipment and most innovative approaches to dry out water damage issues quicker than anyone else.

Along with being on scene within 1 to 2 hours, this experience gives us the best chance to keep your water damage losses to a minimum! Our dry out times is generally within 2 to 3 days for a project that it would take most companies 4 to 5 days. Our goal is to have a dry out completed within 48 hours.

Fire Damage Clean-Up

Our 24-Hour Emergency service provides you with peace of mind. If your crock pot (or slow cooker) causes an electrical fire in the middle of the night, we can be there in a flash to get working on cleaning up any time of the day or night so you can get back to living your life as quickly as possible! According to the IICRC (Institute of Inspection Cleaning Restoration and Certification) “Ash and smoke, if left unhindered, will cause extensive corrosion, etching, and discoloration, not to mention lingering powerful odors.” The IICRC requires it’s registrants to take extensive coursework in fire restoration techniques before they are certified. SERVPRO of North Central Mesa is IICRC certified For Fire, Water clean-up and mold remediation.

Mold Remediation

There are over 100,000 different types of mold spores! We breathe them into our lungs every day. Most people don’t know that all kinds of mold aren’t dangerous. In fact, there are only a handful of those mold spore types that are hazardous. The MBL (Mold & Bacteria Consulting Laboratories) lists hazardous mold types in three categories. You can see these categories and their definitions here: https://www.moldbacteria.com/mold-types.html. It is essential to make sure that when you are taking care of mold in your home or business that you are using experts who have extensive training in how to identify different mold types and how to eradicate them to protect your structure and your health. SERVPRO of North Central Mesa technicians are IICRC certified for mold remediation and have been trusted to help hundreds home, and businesses owners in the Mesa, AZ and surrounding areas take care of their mold problems for over eight years!

But wait!... There’s More!

In addition to what you already know about Did, you know that SERVPRO of North Central Mesa also Provides the following Services?

Preparing your Business, Home for a Flood & Fire with ERP

3/19/2019 (Permalink)

Fire on the left side, with a crane putting out the flame, than a housing complex that is flooded. While showing SERVPRO SERVPRO of North Central Mesa can help with any of your properties.

How to prepare your Business or Home for a Flood or Fire

What is ERP? Why should every home and business have one?

In a best-case scenario, we never have to worry about emergencies such as water damage, fire damage, or other disastrous situations. But, they come when we least expect it and usually when we are the least prepared for it! Many businesses and homes have a plan to get out of the building if a disaster arises but don’t have a clear idea of what to do next. The reality is that the quicker water or fire damage is controlled and cleaned up, the less it costs you or your insurance, and the less time you are out of your home or business!

When you are talking about dealing with water damage, the mold should always be on your mind. Not taking care of the water damage can quickly lead to a massively expensive mold issue. If not tended to, it can double or triple the repair costs and time from the original water damage issue. Having a company on call who can respond within 1 to 2 hours can have a significant impact on keeping mold growth to a minimum or eliminate possible mold growth in the first place.

ERP stands for Emergency Ready profile. The designed for building with 100,000 square feet or less. It is intended to be a quick and easy snapshot of the building or home to provide relevant information in the case of an emergency. In the case of a business disaster, only 40% of the businesses who face a disaster ended up closing. Of the 60% who do not close, 75% of them had an emergency plan of action.

The ERP contains

  • An Emergency Action Checklist
  • Building shut off points for water and electricity with pictures.
  • Emergency contacts
  • Insurance information for the Building and contents
  • Utility Service contact information with account numbers
  • Property Overview
  • Primary Contacts

A copy of the ERP can be printed out in a paper form or kept in an electronic form with the FREE Ready Plan App by SERVPRO that can be on an Android or IOS Device. The App is downloaded to every employee or family member’s mobile device, and your ERP is shared across devices, so everyone has the same plan of action!

You can complete the ERP yourself, or you can request to have a local SERVPRO professional come out and create your custom ERP utterly free of charge.

“The most effective way to handle a crisis is to prepare in advance by creating an Emergency Action Plan.” Osha.

Five ways to know if your home needs Air Quality Testing Company

3/19/2019 (Permalink)

One our of recent Mold Jobs. You don't want this in your home or business. Give SERVPRO of North Central Mesa a call today.

Five ways to know if your home needs 
Professional Air Quality Testing Company

Generally, as a preventative measure, we recommend that homeowners get Air Quality Testing done once per year. 

However, there are certain conditions that would indicate that you should have your home's air quality tested as soon as possible! Professional Air Quality testing can be expensive (averaging around $300), but catching an issue such as a mold problem early can save thousands of dollars! We suggest putting away $25 per month and getting a test done at the end of the year.

And now what you all have come here for!

5 ways to know if your home needs Professional Air Quality Testing

  1. You find a mold spot.
    You may be tempted to use a DIY home test to test the mold, but those tests only give you information on specific surface spots. Professional testing gives you a lot more useful information that can help you stave off a major mold problem. It can also tell you if you need professional mold remediation.
  2. You notice an old or stuffy smell, or you see that your house smells different than usual.
    This could signal a mold problem or it could be something else such as water damage (pre-mold water damage), old or damage carpet, etc. It's always best to know what you are dealing with in that situation.
  3. There has been chimney damage or reconstruction.
    If repairs or reconstruction has been done to the chimney in your home and it wasn't done correctly smoke from your fire could have problems escaping your house. This could cause smoke damage to your home. More importantly, though, that could cause respiratory and breathing issues for your family, especially if someone in your home has breathing issues such as asthma. A complete blockage is much more noticeable than limited air flow blockage. These issues can be detected when a professional air quality test is performed.
  4. You notice that your air is not circulating naturally.                    When air is not circulating properly in your home, it can have a negative impact on your energy bill. This is something that can really hit your bank account over time. Not only that, but stagnant air can become a breeding ground for germs and create an environment that increases your chance of getting sick or getting over being sick.
  5. You have noticed a general change in your health.
    No one likes to be sick! Most people spend a significant amount of time in the home. If any air quality issues stem from airborne pollutants or stagnant air, you can have a hard time fighting off illnesses and recovering from the cold or the flu. Having a cold or the flu aren't the only issues that can affect your overall health if there are air quality issues in your home.  According to the CCOHS (the Canadian Center for Occupational Health and Safety - Yes, we know they're Canadian, but they have a lot more going for them than Hockey, Ryan Gosling, and half of the world's Polar Bear population…) linked to air quality problems:
  • Dryness and irritation of the eyes, nose, throat, and skin
  • Headache
  • Fatigue
  • Shortness of breath
  • Hypersensitivity and allergies
  • Sinus congestion
  • Coughing and sneezing
  • Dizziness
  • Nausea

From <http://www.ccohs.ca/oshanswers/chemicals/iaq_intro.html>

Having your home or work's air quality tested every year may seem like a costly nuisance, but it is well worth the trouble and the cost considering what you could be dealing with if there are health or home issues that go on undetected.  If you have any questions about getting your air quality tested, please feel free to reach out to us at (480) 553-7103. We don't do testing ourselves, but we can be your unbiased 3rd party consultant.

What SERVPRO's Cleaning technician can do for you.

3/19/2019 (Permalink)

We make things look "Like it never even happened."

What can SERVPRO offer to its customers?

Carpet Cleaning is a service that helps with your home or business maintenance. Each room that has carpets should be professionally cleaned at least once a year.

A clean carpet that is treated by a dedicated division of specialized and trained professionals prepared to take care of you and your floors properly.

We also offer carpet cleaning services in Santan Valley, Tempe, Fountain Hills, Gold Canyon and beyond.

  • Smoke, cooking oil, bacteria, and dust mites all collect in your carpets damaging the fibers some shampoos and detergents might cause further damage. Only a deep clean, by professional carpet cleaning with certified technicians, can preserve the life, color, and beauty of your investment.
  • SERVPRO of North Central Mesa uses some of the most advanced technology such as a truck-mounted carpet cleaning system which can remove even the most ground-in dirt, odors, and of course those hard to remove stains leaving your carpet looking good as new with a fresh smell.
  • Our thoroughly trained and certified technician will inspect any problem areas with heavy foot-traffic, pet stains, and odor, to decide on the most appropriate method of cleaning your carpet.
  • After applying a Pre-treatment, we use our specially-engineered treatment a Chemist at SERVPRO Corporate has created. Then our truck-mounted vacuum system can extract loosened dirt and soils.
  • Our technicians can also apply special treatments such as deodorizers and some protective coating that resists soil and prevents staining and extends your carpet cleaning service.                               
  • When you are looking for professionals to take care of you and your flooring, give SERVPRO a call (480) 553-7103. 

Mold Found in an apartment Unit

3/19/2019 (Permalink)

The apartment was sure there was a smell coming from a building, I think it might be some Mold growth. Need a Mold removal company? Here we are.

Tennet says there is an odd moldy smell coming from the Walls in an Apartment Complex

Mold or growth as we call it here at SERVPRO of North Central Mesa can be very hazardous although not all mold is equal.

No two mold jobs are alike, no two Fire jobs are alike, no two water jobs are alike, neither are forensic, biohazards, or hoarding cleanup jobs none are just the same as the one before it. 

Before shows like A&E "Hoarders" or "Buried Alive," hoarding is the relatively unknown mental illness. Reality TV shows the worst-of-the-worst of these situations. TV blows things out of proportion. They want all the eye's on their show and don't want you to look away for even an instant. It's like a train wreck; they want to show the gross parts just enough to keep your interest. 

So really how accurate are all these different shows? Most will agree to watch a tv show documenting a crew attempt to clean out a disaster scenario is not an accurate depiction of what goes into jobs such as storm or water damage that was left untouched and has cause mold growth, or the most common area of mold growth, the bathroom, from lack of proper ventilation.

 Hoarders come in all shapes and sizes, involving many different types of items from trash to treasures, like rare books and other contents. 

You can find a hoarder in any place from the cheapest apartments in town to the most expensive neighborhoods. If your friends, family, and loved ones have a hoarding problem and you need someone to come trash out the place for you to start from square one, you know who to call. The water damage restoration company SERVPRO of North Central Mesa.

Mold Clean up and Asbestos removal.

3/14/2019 (Permalink)

Levi Frost, and Adam gearing up preparing to take on the mold growth.

SERVPRO of North Central Mesa has a team of highly qualified individuals that can help remove some of the worst smelling and hazardous material. Like mold growth or Asbestos. 

We have been educated through IICRC and from the SERVPRO corporate headquarters in Nashville Tennesse.  

With thousands of hours of experience to rely on, you can trust our team to make any situation better almost, "Like it never even happened."

This photo depicts a specific situation that required an emergency arrival on the scene after hours. 

The tenet was a pregnant mother that had found mold surrounding her dishwasher in the kitchen. The growth needed to be taken care of immediately because of the risk to the mother and child. She was only the tenet, although the apartment complex wanted it taken care of just as much as she did. 

With a little help from SERVPRO, the Apartment complex was happy to know that the ongoing mold problem is solved, and the mother was grateful for how quickly we responded.

If you're in an emergency and need a team of people to help, give SERVPRO of North Central Mesa a call. We'll take care of you. (480) 553-7103

Office staff that is here when you need them most.

3/14/2019 (Permalink)

These SERVPRO sisters are here to help!

SERVPRO has always made it a point, to be prompt, courteous, and have a human answering the phones at all times of the day.

Here at SERVPRO of North Central Mesa, we have a fantastic office staff that will answer the phone 24/7. 

No one knows when an emergency with happen, so we are always prepared for the worst. Our office manager Denise Frost is one the kindest sweet hearted people you can talk to, and Cary the other office personnel are well versed in the restoration industry with years of experience.

Both Cary and Denise have field experience and work close to the employees to stay on top of scheduling and taking phone calls.

Cary works quickly and effectively to collect all necessary information and dispatch to the right people.

If you have any questions, that may not be an emergency, but that need to get answered Cary and Denise are there to help. 

You can reach the office staff at (480) 553-7103 during the regular work week hours. 

SERVPRO of North Central Mesa Team

3/14/2019 (Permalink)

The team that is willing to go above and beyond for our happy customers. If your looking for work, give us a call. (480) 553-7103

SERVPRO of North Central Mesa is growing. We've recently brought on two new employees and are still looking to hire more. 

If you or a friend need some extra work, we are always looking for qualified people to join our Families franchise. We are currently at nine employees and are looking to expand our production team. 

We do require a background check, although no experience is necessary. We have an excellent training program and staff on hand ready to train you up to our SERVPRO standards. Our hiring process can be a quick process, so if you're interested, please reach out to our office staff at (480) 553-7103.

We have been in business for over nine years, and our mission is to have happy customers. 

The main thing we care about most is the willingness to go above and beyond for our customers. We want them to have the very best experience they can have after going through the emotional rollercoaster of having a Water damage restoration company come into their home.  We do work 24/7, so you might be required to work weekends and possibly even holidays.

5 things you can do to help prevent water damage events at home!

1/11/2019 (Permalink)

No one wants to deal with water flooding issues in the home. Sometimes they are caused by events that are unavoidable and unexpected. There are, however, 5 areas in your home that you can routinely check to help avoid the majority of the water loss jobs we deal with.

1. Check your Toilet supply line and flush valve

The most common causes of water loss/damage that we see are issues with the toilet. Either the supply line has come loose or cracked or the flush and fill valves are not working properly. Faulty flush valves can also cause unusually high water bills when they go undetected. Checking upstairs bathrooms is essential because a flooding issue from an upstairs source will generally affect the upstairs and downstairs area of the home. If you need help with regular maintenance of your toilet, here is a great resource from Fluidmaster (Toilet Upkeep Guide)

2. Make sure that washing machines are installed and working properly

We recently had 2 water extraction jobs here in Mesa, AZ where the washing machine was the cause of loss. In the first case, there was something wrong with the regulator sensor on the washer and the water overfilled the washing tub and filled up the pantry and kitchen in a ton of water and soap. At least the floor was ready to mop after hundreds of gallons of water were extracted. Luckily, we were on site quick enough to extract the water before any damage was done to the house.

In the other case, the installers had nicked the water supply line when installing the washing machine. The issue was not discovered until the first load of laundry was done and the homeowner got a lot more than just a clean load of clothes.

This can also just happen over time. We had an issue where one night we kept walking into the garage and the floor in the laundry room was wet. We cleaned it up thinking the kids had just spilled something. About an hour later we had to go back through and it was wet again. We were baffled. After about an hour of looking for the issue, we found that there was a very small crack in the water supply line that was lightly spraying water out behind and then under the washer.

Luckily we caught it in time. That could have caused some major issues.

3. Make sure your water heater is working properly and doesn’t need to be replaced

Water heaters are one of the most appreciated yet under maintenance household appliance. It usually sits out in the garage, so its, “out of sight, out of mind.” Having a water heater that is not in proper repair can cause high monthly energy bills, rusty water, and can cause severe water damage. Luckily, most of the time the water damage is done to the garage area and does not filter into the home. But a lot of the time it will affect the walls that separate the garage from the home. Because the garage is not a high traffic area, water issues are not discovered right away. That means damage to drywall and usually a breeding ground for mold.

4. Make sure your dishwasher is connected properly

Water issues from dishwashers are usually caught pretty quickly because the kitchen tends to be a high traffic area in most homes. Especially in a home like ours where kids are constantly searching for cookies, juice boxes and granola bars that we try to keep well hidden. We have had a few jobs in the past where people woke-up to kitchen floors fully flooded after leaving the dishwasher to do its work right before heading to bed. Similar to the washing machine, do periodic checks of the water supply line to the dishwasher to make sure there aren’t any loose connections and that the hose is in good condition and not cracking.

5. Make sure water hoses to the fridge are not kinked and are in good condition.

So, any fridge that has an ice maker or water dispenser is obviously going to have some type of water supply line connected to it. We don’t usually see issues from those supply lines because they don’t have the amount of water running through them as other supply lines do. However, we did have one case where a property owner called us out to a house where the renter kept smelling an odd smell by the refrigerator and after completely cleaning out it out still couldn’t find the source of the odor. We recognized the smell as a potential mold issue right away. After moving the fridge out of its space, we could instantly see huge water damage and mold issue that was infecting the whole drywall and cabinet area that was around the fridge. It was caused by a crack in the water supply line.

So, there is really no way to totally eradicate the possibility of having a water loss on your property. Weird things happen every day. Hopefully, they don’t happen all that often. But checking these 5 areas on a quarterly basis can help to avoid major water issues. One of the reasons this is so important is that Homeowners Insurance policies are generally very specific about what they will and won't cover. Most of the people we deal with just assume that since they have insurance they are good to go. Insurance mostly only covers water losses where the loss was caused by a sudden and unexpected event. So, a slow leak here or there or an issue where the loss could have been avoided by general routine maintenance are generally not going to be covered by insurance and will have to come out of the property owner’s pocket.

Why SERVPRO? - We Exceed Client Expectation!

12/13/2018 (Permalink)

Here in the marketing department, one of the questions we are asked the most it, “Why SERVPRO?” The fact is that there are a ton of restoration companies you can choose from? It can be a daunting task to find a company to come into your home or business to take care of your things! We know that. So, we have decided to create a 6 part blog post to talk about why you should use SERVPRO of North Central Mesa for your water, fire, and mold remediation, biohazard clean-up, ozone treatments, vandalism cleanup, etc.

This is part 1 of the 6 part series of “Why SERVPRO”

We Exceed our Customer’s expectations

We were just in a meeting with other marketing agents for different businesses and one of the most common concerns that the marketing agents had was that once the marketing was successful and customers and clients were using their business that they would have a good experience with the actual service their company provided. As marketers, we work hard to acquire new customers and clients, so it is disheartening to see business not return after the initial use because of a bad experience with the service provided. I have certainly been in that place with other companies, so I understand!

Our Owner and Service Techs are awesome!

Luckily I haven’t had to worry about that at all since coming here. Paul Frost, the franchise owner, is one of the most honest people I have met and he routinely goes out of his way to help people both in the course of his business and in his personal life. Levi Frost and Adam Bello, our main technicians get nothing but praise from the jobs they go on. In fact, we generally get follow-up reconstruction jobs from the mitigation jobs they are on because our clients are so impressed with their work. They are professional and meticulous and they are both IICRC Certified! Bridget Bello, our Packout Manager, has a spitfire personality with a genuine heart and loves people. When dealing with pack-out issues these are unique and important characteristics to have. Pack-outs often involve dealing with sensitive and personal items and Bridget is very sensitive to that. During the pack-out, content cleaning, and content storage process she makes sure that items are handled with care. She personally invests herself with our clients to make sure their needs are taken care of.

Our Office Staff

Our office staff is pretty good too! Denise Frost handles the finances with a fine tooth comb and Cary Schellenberg, Denise’s sister, handles all of the paper/computer work (and there’s a TON of it…) and helps manage the job loads to make sure the company is running efficiently. This is important because it allows us to offer our top of the line services at very competitive prices. Denise is also the “Mother” of the business. (Quite literally, This is a family run local franchise and Paul & Denise started it all). Denise and Cary help keep us grounded when things get all crazy, especially around monsoon season.

Our Reconstruction Dept.

Adam Boynton is the manager over reconstruction. Our biggest joke running in the office is that he never has anything to do. The opposite is actually the reality. Between the reconstruction jobs we get from Levi and Adam’s work, Paul’s background (over 30 years in the construction industry) and reputation, referrals from all of the insurance agents and property managers who love us, and the online leads that come in from the awesome marketing department, we keep Adam busy and growing more gray hairs! He is an expert at managing all of the work along with all of the subcontractors we use to get our work done.

The Marketing Department

Now, this may seem a little self-serving, but our marketing department is pretty good too! Kevin Frost is the Marketing Manager and Brian Ford is his marketing partner in crime. We love to be in front of people representing our business because we really love and trust the people we are representing! We also spend a lot of time doing nerdy stuff behind computer screens. Brian and Kevin (yes,... we’re going 3rd person on ya…) are both Google Trusted Street View Photographers (We’ll talk more about that in another post in the series… stay tuned). We have the task of marketing our services, which usually involves misfortune on the part of our future clients. Talk about awkward… Kevin also spends time working as a volunteer for the local American Red Cross while Brian spends a lot of his off-duty hours trying to make sure his kids don’t terrorize the neighborhood.

There are a lot of ways that we could have started this “Why SERVPRO” series. We could have started out talking about all of the technology we use to make sure jobs are done right and efficiently, we could have talked about the Parent company and other supporting franchises around us, we could have talked about the hours and hours of education we go through to stay on top of the latest trends and industry innovations. But when it really comes down to it, we think that the people who work here make us successful. We have a 4.9-star rating in Google, 5-Star Rating on Facebook, and a 5-Star Rating in Yelp! And it’s because of our people!

Document Restoration Services in Mesa Arizona

10/29/2018 (Permalink)

SERVPRO's Document Restoration Team's Vacuum Freeze Drying Chamber

Do you own a paper or x-ray document driven business in Mesa Arizona? Have you wondered what would happen if a monsoon or other flooding incident occurred and caused your important documents to become saturated with water? Lawyers, loan specialists, medical offices and a number of other businesses could have a massive problem on their hands if their paper and/or x-ray documents became compromised. SERVPRO's Document Restoration Services can restore your paper or x-ray documents. 

SERVPRO uses a document restoration technique called Sublimation, through vacuum freeze drying, to restore documents for its legal, medical, loan and other small business clients. Sublimation is the processes of a substance directly from a solid state to a gas phase skipping the liquid phase. The liquid phase of the cleaning process is the phase where the most damage is done to paper and x-ray documents. By skipping this phase, we significantly increase the probability of restoring paper and x-ray documents to usable conditions!

The MedPro Group, a Berkshire Hathaway Company, encourages businesses to contact a restoration company as quickly as possible and to have a HIPAA agreement in place. All employees of SERVPRO’s Document Restoration Team are HIPAA Master certified, and once materials arrived at the SERVPRO facility they are under 24/7 surveillance!

Along with using Vacuum freeze-drying to dry out documents and x-rays, many times documents are exposed to CAT 3 water. CAT 3 water is the designation for sewage or flood waters and they generally carry all types of bacteria that could also pose a risk to documents. The SERVPRO Document Restoration Team uses a process called gamma irradiation to decontaminate documents and other goods of harmful bacteria. Don’t worry, the gamma irradiation process does not create radioactive elements and won't turn you or your documents into a green monster…

Water damage creates a perfect breeding ground for mold growth.

8/14/2018 (Permalink)

With all of the storms we have been having lately we have been inundated with water damage jobs and a lot of Restoration companies in the Mesa, AZ area are backlogged. If you are having to wait for someone to come to take care of your water damage areas the is a good chance that mold growth can occur and create a larger, more serious issue. Mold and mildew can start forming in as little too 24 to 48 hours. Make sure to keep the area as clean and ventalated as possible. Keep in mind that just because you don't see mold, doesn't mean it's not there.

If there has been more than 24 to 48 hours that the water damage was discovered or tended to you really should consider having a hygentist come out and perform a mold inspection. 

Your help can bring HOPE

7/27/2018 (Permalink)

Local American Red Cross Chapter Flooded home, uninhabitable, a charred apartment complex, being devastated by flames.

This is a message sent out from the American Red Cross. In the Past SERVPRO was a Partner with ARC. Now Kevin Frost our Marketing manager is a Disaster Action Team Member with the Local Chapter.

Today their goal is Money how can you help.

A flooded home, uninhabitable. A charred apartment complex, devastated by flames. A frightened family, terrified by tornadoes ripping through the neighborhood. These are the heartbreaking scenes we see every day, all across the country. 

And every single day, nearly every 8 minutes, we are there. 


Whether its providing shelter, serving a hot meal or connecting families to the resources they need to start rebuilding their lives, our support depends on the generosity of donors like you. Can you help us reach our goal of $25,000 by July 31, so we can be there for families in communities when they need us most?

 GIVE NOW GIVE MONTHLY

Disaster season is always upon us. Red Cross employees and volunteers need to be there, every moment of every day to helpthose affected. 

Thanks to supporters like you, we’re able to provide care andcomfort as soon as we are on the scene. 

Your tax-deductible donation can help at every level:

When you give to the Red Cross, you’re helping people in their darkest hour, standing with them to make sure they’re not alone.

Please don’t wait to donate – make a generous gift and help us reach our $25,000 goal today. 

Sincerely, 

Lauri Rhinehart 
VP, Humanitarian Services 
American Red Cross 

The Toilet is the Main Suspect....

5/23/2018 (Permalink)

The Toilet is the Main Cause of Residential Water Damage We Deal With

The leading cause of residential water damage issues we deal with is from toilet issues. More specifically faulty toilet shutoff valves and fill/flush kits. It is important to check them at least once a year, but preferably every quarter.

When checking the shutoff valve make sure that there isn't any leaking at the shutoff valve or any of the pipes or lines attached to the shutoff valve. One of the other issues with the shutoff valve is rust. Rust on the shutoff valve can prevent you from being able to turn the valve off. Because rust can make it hard to turn the valve off, there is also a chance that putting too much force on the valve can cause attached pipes to break. If you are having a hard time turning the valve, try to use WD-40 to loosen the valve up.

Another issue that can cause the toilet to flood are issues with the fill and flush kits. The fill and flush kits regulate the amount of the water that fills the toilet tank after a flush. When there is a break in the line between the flush and fill kits it throws off the regulator and the water will keep filling into the tank without turning off when it’s full. To keep this from happening regularly check the line between the kits when you are checking the toilet shutoff valve.

If for some reason there is a toilet flooding issue and you are not able to turn the water off at the point of the toilet, immediately turn the water off at the main water shutoff valve for the property. A good way to prepare ahead to know where the main shutoff valve is use SERVPRO’s free ERP (Emergency Ready App) to log where all of the shutoff valves are in the house. You can see more about the ERP here: www.ready.SERVPRO.com

Mold Removal vs. Mold Remdiation

5/22/2018 (Permalink)

Interesting Fact! In the Mesa AZ area, On average, there are about the same number of searches per month on Google for "mold removal" and "mold remediation." (Around 20) As marketers with SERVPRO of North Central Mesa, Kevin and I sometimes get asked what the difference is between "mold removal" and "mold remediation." The answer is quite simple. They are pretty much the same thing.

In reality, it is nearly impossible to remove all mold in a particular area. That's not a bad thing. Mold in and of itself is not bad as we generally have it thought out in our heads. For example, Some molds are used to make some delicious types of cheese. Mold generally becomes a problem when it starts to grow on surfaces inside buildings. But outdoors, we encounter mold spores almost on a continual basis.

Inside exposure to mold is most dangerous to small children, those with severe respiratory issues, and those with weakened immune systems (for example someone receiving chemotherapy to treat cancer.) It should also be noted, that in some cases exposure to mold can lead to the development of asthma

According to the American Industrial Hygiene Association, the three main contributing factors to mold growth are humidity, temperature, and poor ventilation. 

The 5 best way to avoid the development of mold are (Better Homes and Gardens):

  • Use dehumidifiers, fans, and open windows to help reduce the moisture in your home. Be especially vigilant during hot, humid months.
  • Fix plumbing leaks as soon as possible.
  • Do what you can to prevent rainwater from seeping into your home. Check potential problem areas regularly.
  • Clean the fabrics in your home routinely and keep them dry.
  • Store items in dry, well-ventilated areas.

Microburst Storm Damage Restoration in Mesa AZ: SERVPRO of North Central Mesa

5/17/2018 (Permalink)

SERVPRO of North Central Trucks in front of Gold Pawn Brokers in Mesa AZ after a microburst storm damage restoration.

Storm Damage Restoration for Gold Pawn Brokers in Mesa AZ

It’s not too often that the state of Arizona has natural disasters. Every once in a while we get hit by Microburst storms. This one had actually blown off the roof to Gold Pawn Broker's commercial property. It’s a good thing that Gold pawn was prepared for the worst.   They called SERVPRO of North Central Mesa and we were there for them in a blink of an eye. If you would like to see the Owners comments here is a link to a video of the owner talking about what had happened.

Gold Pawn Broker's SERVPRO Testimonial

Stuck in a bad situation, and don’t know who to turn to. Just give a call at (480) 553-7103 we’ll be happy to take care of you, just like we did for this happy customer. We'll make things “Like it never even happened.”

4 Signs You Need to Change your Water Heater

5/17/2018 (Permalink)

Water Damage from worn out Water Heater

Two of the most common causes of water damage in residential homes are faulty toilet shut-off valves and water heaters gone bad... That sounds like a parody title from a Jerry Springer show! But it's a serious issue! Below we will list the 4 signs that you need to look for to see if you should consider getting a new water heater. Then we'll talk about a water damage job we had from a homeowner whose water heater went caput. 

4 Signs that you should consider getting a new water heater

  1. Your water heater is 10 years old or older.
  2. Rusty water is coming from your water heater.
  3. You hear rumbling noises from your water heater.
  4. There is moisture gathering on the outside or around your water heater. 

Water Damage in Mesa AZ from a bad water heater

This is just a normal Hot water heater gone bad. The water was left unattended for multiple days. Even as early as 48 hours, growth can start to form. Since this was a case where the water heater closet had absorbed most of the water, it did not get much further than two rooms from the source. This still required 4 days of Monitoring and 3 days of drying with equipment running all 3 days.

You just never know when disaster is going to strike, but a Quick response is imperative.  When disaster strikes your home from things like a water heater gone array, the sooner you respond, the limited the damage will be to that property.

To ensure quick response, make sure you have a plan in place to quickly address any emergency situation. SERVPRO's ERP (Emergency Ready Plan) is a great way to do that! It's a free app available on any device that allows you to have your emergency plan and contacts at your fingertips! You can get more information here https://ready.SERVPRO.com.

If you need help setting your plan up please give us a call at (480) 553-7103 and SERVPRO of North Central Mesa will be there for you to make it “Like it never even happened.”

Using PPE in Storm Damage Situations Can Significantly Reduce Workplace Injuries

5/17/2018 (Permalink)

PPE Example: Impact Resistant Gloves

Personal protective equipment (PPE) is extremely important to our line of work. Disaster sites are naturally a breeding ground for health and safety concerns. Injuries are also very common, that’s why we take certain steps in order to protect ourselves from these dangers. The U.S Bureau of Labor Statistics (BLS) reports that 70 percent of workers who injure their hands were not wearing work glove during an accident. In Jan of 2018 the BLS also stated that hand injuries generally result in an average of 18 to 19 days lost of work in most industries. Most of the complaints about wearing gloves are that they are not comfortable and or a lack of dexterity or mobility. It’s close to 30 percent of workers today, even in disaster workers are wearing gloves not adequate for the type of hazard or just damaged/used gloves, according to the BLS.

SERVPRO of North Central Mesa number concern is Safety. And that goes across the board for SERVPRO Locations in general. Fortunately, with modern day’s technology advances, we have extra protection, durability, and comfortable gloves.

Here are 3 ways to effectively prevent hand injuries on a job site.

  1. Evaluate injury risks at the begging of a job. Look for serious possibilities like sharp objects, slip zones, and hazards material. You can always consult with a safety specialist, safety engineer, or product manager to help evaluate the possible risk and risk factors that could very easily lead to hand and finger injuries on a job.
  2. Teach and Train your employees the proper ways to behave on a job site. You can do role-playing exercises, for example, simulating a hand injury. Tape up workers dominant hand with gauze and instruct them to perform a couple of simple work tasks and personal task like texting. This type of training can show how difficult work can be with injuries and will encourage them to take time to evaluate risks in the work area.
  3. The best way to prevent hand injuries is to give workers and technicians the best possible performance gloves. By outfitting them with the best equipment not only do you show your customers you are taking care of your employees, but your employees know that they are being taken care of as well.

SERVPRO of North Central Mesa is committed to the safety of its employees and encourages other businesses in the Mesa Area to make that same commitment to their employees

Water Damage Restoration at Mesa AZ's Country Inn and Suites

5/16/2018 (Permalink)

SERVPRO of North Central Mesa arriving on scene at 8pm. We are available 24 hours a day 7 Days a week!

Commercial Water Damage in Mesa AZ

Restoring Commercial properties presents unique Challenges

Flooding and water damage events in Mesa commercial properties can be very complex things. Whether we’re dealing with a small scale like carpet cleaning, or on a large scale were multiple floors are flooded. You have to be flexible, effective, but most importantly knowledgeable.

It is a business we’re working on here.

Luckily Country Inn & Suites were able to keep their doors open and their customers happy while we handled their water damage. In some instances business/commercial properties have to close their door for an extended period of time. When this happens EVERY MINUTE they could losing money. Once a Business closes their doors because of disaster, there is 50% chance they might never be able to open again.

About SERVPRO of North Central Mesa

SERVPRO has the professionals, the equipment, and the experience to manage any size disaster you could possibly be in. We will respond quickly, respectfully, and help mitigate the damage and help manage the restoration project through it's completion.

More about us:

http://www.SERVPROnorthcentralmesa.com/crew-photos

http://www.SERVPROnorthcentralmesa.com/restoration-training-certifications

Mold Remediation in Fountain Hills AZ

5/15/2018 (Permalink)

Fountain Hills Vacation Home

A home in Fountains Hills Arizona had a small leak, and it went unnoticed until the homeowners saw it coming from out of the building's foundation. It took them a while to turn off the water going to the house. Once that had finally shut it off, thousands of gallons of water must have been in this house to cause this mold damage. It also must have been going on for at least a couple of weeks. 

If there is ever a disaster in your home, you know who to call. SERVPRO of North Central Mesa is Faster to any size disaster in order to make it "Like it never even happened." Just give us a call at (480) 553-7103 and we will have our crew mobilized in seconds to help you and your family's home get back to working order. 

Do you have a Mold issue? Don't know what it is? We can handle any size disaster. Just give us a chance.

Document Restoration From a Fire in Mesa AZ

5/15/2018 (Permalink)

game cards being dried on a table from a water damage issue game cards being air-dried as a result of a water damage issue.

SERVPRO of North Central Mesa can preserve most documents damaged by fire and water losses.

Monsoon season is in full swing in Arizona. It might have snuck up on you with everyone’s attention being focused on a certain pandemic wreaking havoc on people’s health and the economy. Generally, the start of the monsoon season brings an end to the end of the fire season in Arizona for obvious reasons. Though, lightning does pose an occasional threat to start a fire here and there. However, if we have another dry monsoon season like we had last year, the dryness and the heat may pose an incredible risk of extending the fire season. Like we need something else to worry about this year… right?!

We have actually been unusually busy working on fire jobs this year. If that trend continues, it could mean great news for us, but not so much for our potential future clients. Though we do love working fire jobs, it’s not too fantastic for those who are displaced as a result of a fire loss. 

Water Damage From Fire Losses

One often overlooked effect of fires is the water loss that comes with it. That may sound odd, but when the fire department is working on putting a fire out tons of gallons of water is used to extinguish a fire. For large fires up to 20,000 gallons of water could be used to put out a fire. That’s a lot of water, and potentially a lot of water damage. Hopefully, you will be lucky and not have any important paperwork damaged by that water, assuming the fire didn’t get to it.

Document Restoration Services

Most people do not know that SERVPRO has one of the most advanced document drying processes and facilities in the United States. This can be useful in restoring damaged personal paperwork, or in the case of a recent job we had with an architectural firm in Mesa Arizona, years of paper documents between customer/client files and architecture blueprints. In that case we sent a refrigerated truckload of files to our corporate headquarters for restoration.

When your valuable documents, including photographs, are damaged by water or fire, we take extreme caution to help ensure those smoke or water damaged documents have the best chance of being restored. We are not always able to save everything, but more often than not, our customers, and their adjusters, are surprised at what we are able to return back to them. Although some documents may not be restored to pre-fire damage conditions, SERVPRO of North Central Mesa Professionals can save a great deal and help minimize additional damage. 

Depending on the type of documents and the level of fire, smoke, or soot damage, they have five options for the restoration of documents:

  1. Air Drying
  2. Dehumidification
  3. Freezer Drying
  4. Vacuum Freeze Drying
  5. Vacuum Thermal Drying

The Cards in this picture are being air-dried. They were taken from an apartment fire in Tempe, Arizona. While we weren’t able to save all of the cards, we were able to save the majority of the most valuable ones. After seeing some of the resale value of the cards they had, it makes me wish I had kept more of the Garbage Pail Kids and Star Wars trading cards I had when I was a kid.

Flood Damage Job in Mesa AZ: Model Planes

5/15/2018 (Permalink)

SERVPRO of North Central Mesa Responds to Emergency Water Damage issues within 2 hours

Sunday April 10th 2017. This owner will never forget that day. The noise of dripping water inside of his house woke him up around 1 A.M. That’s right, just a little after midnight this homeowner stepped off his bed only to hear the squish of the sopping wet carpet. Shortly after calling and dealing with his insurance, he called SERVPRO to come out to his house in Mesa, 85203. Within the hour, SERVPRO of North Central Mesa was on scene and started extracting 100’s of gallons of water from his home.

Before we start moving contents in people homes, one of the things we ask of people is to move any sacred or personal possessions out of the way. After we had mentioned that to the homeowner, he told us to follow him. Then we saw his plane room, WOW. There were Thousands of different kinds of parts and planes. The main focus, of course, was what was on the ground. After that our main concern is making sure nothing would be affected by the Moisture in the air as well.

Once everything gets dry, you can look forward to getting another update of these amazing birds.

Biohazard Services in North Central Mesa, AZ

4/9/2018 (Permalink)

What is a Biohazard?

This past weekend was a busy one for us. Good for us, not so much for our clients. One of the calls we got was from an apartment complex we are a vendor for who had a renter who committed suicide. Now, our industry isn’t the most glamorous industry and a lot of our work comes from emergency issues where our clients deal with present and lingering suffering of loss. The loss of a person’s life is obviously the worst case scenario and one we and our clients take very seriously. It is a very sensitive event. That is one of the reasons we work hard to develop relationships of trust with businesses and residents of the areas we work in.

http://www.SERVPROnorthcentralmesa.com/testimonials

As far as biohazard events are concerned, a lot of them are due to suicides, but there are a lot of other events which cause the need for professional biohazard clean-up. A biohazard, as defined by The Arizona State University Biological Safety Manual, is defined as:

“Any microorganism (including, but not limited to, bacteria, viruses, fungi, rickettsia, protozoa or prions) or infectious substance, or any naturally occurring, bioengineered, or synthesized component of any such microorganism or infectious substance, capable of causing:

  • Death,  disease,  or other biological  malfunction in a human,  animal, plant, or another  living organism;
  • Deterioration of food, water, equipment, supplies, or material of any kind; or
  • Deleterious alteration of the environment.”

Other Biohazard Services

Some of the events, other than suicides, that we deal with that are of a biological nature include:

If you think you may have a clean-up issue that is of a biological nature, give us a call and we can help consult you on your options. We’ll let you know for certain whether your issue is bio-hazardous or not. Free information is always good, right?! If your issue is a biohazard issue, we’ll be able to give you your clean-up options for that as well.

This last part of the article is going to be a Suicide PSA. We deal with it more than we would like and anything we can to help on that end is a win for us.

If you have a friend, family member or co-worker that you think may be having suicidal thoughts, or are dealing with issues that could be suicidal, This is a great link to local resources for education and crisis situations. http://www.suicide.org/hotlines/arizona-suicide-hotlines.html Suicide.org is a 501c3 Non-Profit Organization. If you are not dealing with a direct issue but would like to donate to help them help others, you can do so here: http://www.suicide.org/donate.html

Ce Class on ETHICS

12/8/2017 (Permalink)

SERVPRO is hosting a Class for you!

Insurance is an ever-changing industry that most normal people just pay for and don't have a good grasp of or simply don't fully understand it completely.  As an Insurance agent, it's your job to educate yourself and your clients on their options and how their policies can be beneficial if and when needed. Although being in a role to teach, and offer financial advice requires you to gain extensive knowledge on your part, and that knowledge must continue to grow if you are to remain successful.

If you are someone who needs Continue Education credits, then I have a treat for you. SERVPRO of North Central Mesa is putting on a course about Ethics. February 8th, 2018. Registration time is 8:30 am the course time will be from 9am-12pm. Breakfast and Lunch will be provided with coffee and Beverages.

We'll be holding this CE at Country Inn & Suites by Carlson 6650 E. Superstition Springs Mesa, AZ 85206. 100% attendance is REQUIRED in order to receive the CE Credit for this course.

If you would like to RESERVE your spot email us at SERVPRO9975@hotmail.com or you can call me directly at (480) 689-7899.

What you'll learn:

The premise of this ethics course is that although we may have solid ethical foundations and usually make rational ethical decisions, ethical lapses are likely to come when we are stressed, angry, upset, worried, or otherwise disengaged.

Each and every day we are faced with decisions that could cause harm to others or ourselves. Facing ethical decisions can be very difficult, especially when we make decisions that may seem correct at first, but we later find out were not so great.

As we explore what "Ethics" is, you'll be challenged to become involved in hourly group activities. The group activities will help reinforce what has been learned, as well as the ability to better deal with ethical decision-making in our lives.

Email or call (480) 689-7899 if you have any questions.

Car Magnets

10/13/2017 (Permalink)

New car magnets the marketing team has. If you see them and snag a photo we'll give you a $50 gift card.

Just yesterday the SERVPRO Marketing team got an upgrade! Not only has our carpet cleaning been updated, but now so has the Marketing team.

New laptops, ipads, and even some car magnets. Have you seen these new magnets in your area? If not you will soon! The marketing team is hitting boots on the ground along with buffing up our online presence.

If you're in need the SERVPRO team will be there. Faster to any size disaster to make things "Like they never even happened." The SERVPRO of North Central Mesa has recently changed focus over to growing our Carpet Cleaning. Not only have we recently bumped up our tech and power, we've even hired a new technician. If you would like to see who go to our http://www.SERVPROnorthcentralmesa.com/employee-photos.

You'll see our newest employee Joe. He has over 25 years of carpet cleaning experience and has even trained well over 500 carpet cleaning technicians. He's had just about every certification you can think of for carpet cleaning.

Get ready for the Holidays with some Carpet/tile cleaning. Call SERVPRO at (480) 553-7103.

New and Improved carpet cleaning

10/11/2017 (Permalink)

Some of our newest cleaning in a closet.

The old style of carpet cleaning is just that old. Most Carpet cleaners today still use the old manual scrub wand method simply because it has been around for so long. Here at SERVPRO of North Central Mesa, we use the Rotovac and pads. The Rotovac utilizes the Rotary vacuum heads to thoroughly deep clean carpets. It uses hundreds of multi-directional cleaning passes and only weighs less than 40 pounds.  It’s easy to use as in a self-propelled side to side motion. Not only does it clean carpets get stains up was easier, it also is a lot less stress on the technician. 

We will take care of you, with the best possible tools, to ensure your safety and ours. One call and that's all it takes to get you taken care of. (480) 553-7103

We have recently hired a new Carpet cleaner contractor. Reach out to us to get you and your property taken care of.

Call SERVPRO to make those stains "Like it never even happened."

We do drapes, tile, carpets, rugs, water extraction, and even Odor issues. Help us help you by giving us a call and get this cleaning started!

National Preparedness Month

10/2/2017 (Permalink)

Whatever the disaster we are there. For your home and facility, SERVPRO can make it "like it never even happened."

The National Preparedness Month is the perfect opportunity to share your facility information. There are plenty benefits of having a readiness plan in place for you, your customers, business, and family.

The SERVPRO Emergency READY Profile (ERP) will help ensure you and your business are "Ready for whatever happens."

 In the event of an emergency, the SERVPRO Emergency READY Profile can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a Comprehensive document containing critical information about your business, including emergency contact information, shut-off valve locations, and priority areas. The ERP is also accessible online using your computer or tablet: download SERVPRO free Ready Plan App to access this information at any time using your smartphone or tablet. 

The ERP really help not just you but the local fire department, and your Local SERVPRO Franchise. As your disaster mitigation and restoration provider, giving you access to 50 years experience and a system more than 1,700 Franchises strong. Knowing what to do and who to call in advance is key to quick response and timely mitigation. Having a plan in place may help minimize the amount of the time of your business is inactive and get you back in the building following a disaster.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. The best time to plan for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but now, YOU can plan for it.

Are your commercial carpets ready for the holiday season?

9/21/2017 (Permalink)

Yes, we even clean carpeted stairs. Look at the color, looks good as new

SERVPRO truly cares about its clients. Carpet cleaning is an excellent example of this. SERVPRO is here to help whenever you have a Fire happen in your business, a flood incident, mold growth, and even Biohazards and crime scene clean up. Carpet cleaning is now something SERVPRO of North Central Mesa is focused. We are already known as a company at the top of the industry, and we were going above and beyond with Carpet cleaning. I'll be listing the Services that carpet cleaning covers and why carpet cleaning is so necessary. 

It is important to state, no two jobs are the same. They can differ in size, soiling, home layout and extra services needed to restore the carpeting to an acceptable state. Fortunately, no matter how bad the carpet is, a professional technician from SERVPRO can most likely bring the fibers back to life once again. This way we can indeed make it "like it never even happened."

SERVPRO of North Central Mesa employs Skilled technicians to remove soils and stains with the latest, state-of-the-art technologies and procedures. The IICRC sets the standards for this, and we have the certificates to make an impressive degree in this industry. Not only is this type of training imperative for proper cleaning, but a technician has spent time working on their certification so that they can help potential customers know that they are making the right choice. 

SERVPRO'S CLEANING SERVICES:

Air Duct and HVAC Cleaning

Carpet and Hard floor cleaning and Care

Stain Removal, Stain resistance applications

Odor Identification and Deodorization

Upholstery and Drapes: Wet or Dry cleaning Methods.

Blood/Feces Cleanup

So why is cleaning so important? By the time carpet repairs needed, the flooring probably looks like an eyesore, or just unstable. As carpeting get older, it tends to separate from the subfloor called delamination. Children, pets and lots of social gatherings can be especially rough, resulting in matted carpets, stains setting in, and other issues. When you have these problems, it's a professionals duty to get rid of the stress of it all and provide a powerful cleaning solution. We are faster to any size disaster and prepared for nearly any situation. 

Floors, in general, are a significant part of a structure. The Holidays should be spent enjoying the company of family and friends, not dealing with allergies or illness. Hiring a trained professional to treat a home can ensure that dust mites don't wreck the party.

Give us a call (480) 553-7103 and see how SERVPRO of North Central Mesa can help you!

The decontanination process

8/8/2017 (Permalink)

Before and after of a Cat Biohazard scene.

" The man had passed away in his home unattended, and he had given up on his life. He had not been throwing things away, and there was just a lot of stuff in there. It wasn't collecting, it was trash," Jen from RESTORATION AND REMEDIATION.

The man's body was in the home nine days before he was found. They said it was a nice warm day well over 80 degrees outside. The body had decomposed so badly that some of the body fluids had gone through the floor and down into the basement walls. 

This meant there was a lot of Biohazard work to be done before even thinking about cleaning up the rest of the home. What you see here is cat feces. Everywhere in this house had been affected by Cats. If you have a friend that has a situation that they need to get taken care of. Give us a call SERVPRO is here to help. Just like how we helped this couple.

When Bedbugs Bite

8/8/2017 (Permalink)

The bed bug up-close and personal.

Bedbugs don't nest; they congregate in places like mattresses couches and other darker spots within it and others around it. The blotch itself is bedbugs feces, which is the digested blood of the "host" victims. This is this pictures is the up close and personal image of one Bedbug. They feed off of us and are parasites. If you have these in your home or facility you need to get them removed. If this infestation were left unchecked, the world would continue to become more and more discolored and darkened. The bedbugs will breed and feed continuously until they are eradicated or the food source has been removed.

If you're in need don't hesitate to call us. We are here to help you. 

Biohazard, Crime scene, and vandalism cleanup.

4/28/2017 (Permalink)

Bloodborne pathogens, Methamphetamine labs, crime scene residues, arson, and vandalism, whenever you're in need just give us a call.

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO of North Central Mesa also offers fast, reliable biohazard, crime scene cleanup and restoration services to residential and commercial property owners.

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.

Here at SERVPRO of North Central Mesa, my family is here to protect you and your family. We are trained professionals that can safely and effectively remove Biohazardous substances and prepare waste for proper disposal for the state and local health regulations.

We are equipped with the handy necessary safety equipment and cleaning products. We can help turn your unsafe environments into clean, safe homes, and offices.

We can help you with these issues:

  • Bloodborne Pathogens
  • Methamphetamine Labs
  • Crime scene Residues
  • Arson
  • Vandalism
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation and Remediation

State and local regulations do vary, so we stay on top of things with education, and learning any new laws that could pertain to our services.

Bloodborne Pathogens require removing and disposal of bodily fluids, tissue, and other potentially pathogenic substances resulting from accident, trauma, crime, or death. SERVPRO of North Central Mesa technicians thoroughly clean, disinfect and deodorize the structure.

Crime Scene Residues from fingerprint powder and evidence gathering chemicals to tear gas and pepper spray residues, here at SERVPRO we can clean and restore your property and contents.

Arson and vandalism require a quick response. SERVPRO is recognized as a leader in helping property owners recover quickly from fire and water damage. SERVPRO also provides general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, spoiled foods, and human or animal waste.

Call SERVPRO your local professional today for 24-hour emergency service. Our number is (480) 553-7103 give us a call and see how we can help.

Tonto Verde house flood

11/22/2016 (Permalink)

Water damaged tile, with baseboard, carpet, and pad removed.

Sunday, November 13 SERVPRO of North Central Mesa had gotten a call that someone’s house had water coming out of the garage door and they needed some professional help. SERVPRO was able to show up to our friendly customer's house in Rio Verde, just north of Fountain Hill, within two hours of the initial call. It was around 7pm that night SERVPRO had started the Mitigation process of this disaster.

            Levi Frost, and RJ Hartman our technicians had to meet up with the Neighbors that night in order to get access to the property because the homeowner was out of town.  Once they were giving access into the home our team assessed the damaged areas. Which included the garage, the Master bedroom, Master closet, and about half of the family room.

Once assessed, the next step is extracting the carpet and pad. After extraction, they cut out all the damaged carpet and Padding to get it all out of the way. Because there was Delamination on the carpet the insurance company approved to rip out all the damaged carpet as well as the pad.  After extracting, cutting, and a lot of pulling carpet and pad. The technician's set all the necessary equipment that is required to dry the home properly. Just some of the equipment they used that day were our generic high-quality Air movers, Power distribution box, and some extension cords to dry the hard to get areas. Now that was just the first night.

Since there are so many moving parts to the mitigation side of a flood or a water loss, a technician has to go back to the building every single day to check on the drying process of the building. After 4 days of extracting, cutting, drying, and monitoring our team had confirmed that the equipment had dried the home completely.  That’s also just the Mitigation side of this disaster. Now the homeowner has to work on the Reconstruction of the home to get it all back together again.

Water damage with a hint of mold.

10/10/2016 (Permalink)

Water heater in the Closet, you just never know when it could happen to you.

This is just a normal Hot water heater gone bad. When water is left unattended for multiple days or even as early 48 hours, growth can start to form. Since this was a case where the water heater closet had absorbed most of the water, it did not get much further than two rooms from the source. This still required 4 days of Monitoring and 3 days of drying with equipment running all 3 days.

You just never know when disaster is going to strike, but a Quick response is the key.  When disaster strikes your home from things like a water heater gone array, the sooner you respond, the limited the damage will be to that property.

To ensure quick response, make sure you have a team of professionals equipped with necessary Personal Protective equipment, and if you don’t have a team ready to go for yourself. Give us a call at (480) 553-7103 and SERVPRO of North Central Mesa will be there for you to make it “Like it never even happened.”

Commercial Carpet cleaning

8/10/2016 (Permalink)

A couch that was upholstery cleaned.

A Regular Cleaning wand just doesn't cut it anymore.  Most Carpet cleaners today still use the old manual scrub wand method simply because it has been around for so long. It requires the technician to work so much harder, and only cleans in two directions, and just isn’t the same quality as a Rotovac.  The Rotovac utilizes the Rotary vacuum heads to thoroughly deep clean carpets. It uses hundreds of multi-directional cleaning passes and only weighs less than 40 pounds.  It’s easy to use as in a self-propelled side to side motion. It a better clean with less effort. It basically makes carpet cleaning a breeze compared to what it used to be.

Features:

·         Cleans better with less effort and leaves carpet drier than a wand

·         Interchangeable heads for all type of Carpet and Tile Cleaning

·         User-friendly weighs only 39lbs

·         Telescoping handles for cleaning stairs and compact storage

·         Durable Construction with Cast Aluminum and Stainless Steel Frame

·         Unique Marketing Tool to land new accounts and generate referral business

·         Industrially Engineered for Professional Use

·         Made in the USA

We will take care of you, with the best possible tools, to ensure your safety and ours. One call is all it takes to get you taken care of. (480) 553-7103

WE have recently hired a new Carpet cleaner contractor. Reach out to us to get you and your property taken care of.

Rain storm in Fountain Hills

8/3/2016 (Permalink)

Arizona Storms can be Gorgeous.

Good morning Fountain Hills,

 As most of you know, there was a Storm Event in Fountain Hills Last night. Storms can be devastating. An immediate action might be needed to protect your property.

If you’re any sort of property manager, or own property that is vacant right now. It would be wise to check on that property when you get the chance. Within just a couple of days, if rain water goes unchecked it can lead to growth and potential mold damage.

If left unchecked, the damage in your home could go from a couple hundred dollars to multiple thousands of damage to your property, just within a couple of days.

What to do After Flooding?

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.
  • What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if a ceiling is wet, and keep out of rooms where ceilings are sagging.
  • Tips on Body Cleanup

    7/6/2016 (Permalink)

    A square piece of carpet was removed with the help of friends of the deceased.

    A Husband, a father, and a friendly neighbor had passed. The Home Owner was supposed to go on a trip, and his neighbor was going to take him to the Airport. A couple days before his trip his Neighbor had noticed that his vehicle was still in the garage. During this time he was supposed to be out and about.  Once the neighbor had noticed things were not like they should be, she immediately called 911.

    The Home owner did live alone, and once his family was notified, they just didn’t know what to do. They grabbed some friends of the family, and tried to clean it up the aftermath themselves. After the cutting out a square piece of the carpet and seeing what they had gotten wrist deep into, they soon there-after called SERVPRO.

    If you have a Friend or a Family member pass in your home. Call the Experts, lets us help up you out. Information is always free, and the information a SERVPRO professional can give you is priceless.

    Carpet cleaning anyone?

    6/8/2016 (Permalink)

    Carpet cleaning these starts was a breeze with our equipment. Just look at that smile!

    Some people don't know this but, SERVPRO Franchise Professionals also offer a range of specialized cleaning methods:

    • Bonnet Cleaning: the less aggressive method for short piled carpets. For light stains.
    • Hot Water Extraction: A deeper cleaning method for all carpet types.
    • Deluxe Precondition and Rinse: Helps restore deeply soiled areas. For older carpet
    • Showcase Premier Cleaning: The most thorough cleaning method in the industry.
    • Dry Cleaning: When color-fastness is an issue.

    ·         Professional Cleaning

    ·         Professional cleaning can soil conditions in your carpets. How often you’ll need professional cleaning depends on soil build-up, traffic, type and color of carpeting. A good rule of thumb would be to professionally clean your carpet every 12 months. The best advice is to clean carpets before they become totally saturated with soil. If you wait until carpets look really dirty, the carpets may never be restored to their former appearance. Dirt builds up in layers, and when a carpet looks dirty you are only seeing the dirt at the tips of the fibers. More dirt is hiding below the surface down near the base of the pile, causing damage to the carpet. When a carpet is saturated with dirt, the soil has penetrated crevices and has become firmly lodged.

    SERVPRO of North Centrale Mesa is now revamping our Carpet Cleaning Division. We will be putting out coupons, and hiring more Technicians. If you available for work give us a call!

    If you're in need, give us a call and we will help you any way we can!

    ·         SERVPRO Franchise Professionals will get the job done right. For a cleaning backed by state-of-the-art equipment, over 40 years of experience and Professionals trained to the highest standards, call us today at (480) 553-7103. 

    Are you Red Cross Ready?

    6/8/2016 (Permalink)

    Red Cross Preparedness bags, sold at participating Safeway. Are you ready?

    Everyone needs to be prepared, no matter what city you’re in.

    Later this year in October American Red Cross is hosting a Firealarm install walk. We will be walking with friends and family to install Fire alarms for the community.

     Luckily you have friends like SERVPRO to come and help out whenever you find yourself in a disaster. Although things can go MUCH smoother if you are prepared and act fast when a disaster strikes. 

     SERVPRO is also a Partner with the Red Cross. Have you ever thought of being a Volunteer for any organization? How about helping a global non-profit organization.  Check us out and see what you can do to help.

    If you feel the need to get in contact with the American Red Cross they have a variety of places you can get in contact with.They have locations all over the world, but they are not in every single city. They are 100's of cities in every state, and every country has a lot of states. So you could imagine how much help they could use from around the world. Anything and everything could be helpful at this point for the American Redcross. From blood, money, even just some of your time on the weekends.

    http://www.redcross.org/about-us/news-and-events/connect-with-us

    There are all different kinds of disasters, depending on where you live you’ll an increased chance of having more disasters. Just like the state like Arizona, where we don’t have an ocean boarding our state, there are still chances of the flood, and other natural disasters. In areas that are hot, like how Arizona is, It’s important to be ready for anything. Having water on hand is KEY to staying hydrated and staying alive in disaster scenarios.

    If you would like to donate any bottled water, you can contact us at (480) 553-7103 and we’ll take care of it for you.

    Water removal at Mesa's Country inn and Suites

    5/3/2016 (Permalink)

    SERVPRO NCM arriving on scene Sunday night at 8 pm.

    Restoring Commercial properties presents unique Challenges

    Flooding and water damage events in Mesa commercial properties can be very complex things. Whether we’re dealing with a small scale like carpet cleaning, or on a large scale were multiple floors are flooded. You have to be flexible, effective, but most importantly knowledgeable.

    It is a business we’re working on here.

    Luckily Country Inn & Suites were able to keep their doors open and their customers happy while we handled their water damage. In some instances business/commercial properties have to close their door for an extended period of time. When this happens EVERY MINUTE they could losing money. Once a Business closes their doors because of disaster, there is 50% chance they might never be able to open again.

    About SERVPRO North Central Mesa

    SERVPRO has the professionals, the equipment, and the experience to manage any size disaster you could possibly be in. We will respond quickly, respectfully, and help mitigate the damage and help manage the restoration project through it's completion.

    More about us:

    http://www.SERVPROnorthcentralmesa.com/crew-photos

    http://www.SERVPROnorthcentralmesa.com/restoration-training-certifications

    Micro Burst in Mesa

    4/26/2016 (Permalink)

    SERVPRO arriving on scene

    It’s not too often that the state of Arizona has a natural disasters. Every once in a while we get hit by Micro bursts storms. This one had actually blown off the roof to Gold Pawn commercial property. Although it’s a good thing that Gold pawn was prepared for the worst.   They called SERVPRO of North Central Mesa and we were there for them in a blink of an eye. If you would like to see the Owners comments here is a link to a video of the owner talking about what had happened.

    https://www.youtube.com/watch?v=dgwryMkPqWU

    Stuck in a bad situation, and don’t know who to turn to. Just give a call at (480) 553-7103 we’ll be happy to take care of you, just like we did for this happy customer. We'll make things “Like it never even happened.”

    That's not flying, it's falling with style.

    4/13/2016 (Permalink)

    Over a 100 airplanes, and airplane parts.

    Sunday April 10th. This owner will never forget that day. The noise of dripping water inside of his house woke him up around 1 A.M. That’s right, just a little after midnight this homeowner stepped off his bed only to hear the squish of the sopping wet carpet. Shortly after calling and dealing with his insurance, he called SERVPRO to come out to his house in Mesa, 85203. Within the hour, SERVPRO of North Central Mesa was on scene and started extracting 100’s of gallons of water from his home.

    Before we start moving contents in people homes, one of the things we ask of people is to move any sacred or personal possessions out of the way. After we had mentioned that to the homeowner, he told us to follow him. Then we saw his plane room, WOW. There were Thousands of different kinds of parts and planes. The main focus of course was what was on the ground. After that our main concern, is making sure nothing would be effected by the Moisture in the air as well.

    Once everything gets dry, you can look forward to getting another update of these amazing birds.

    Cleaning out the old grill

    3/31/2016 (Permalink)

    Cooking area of the Restaurant.

    SERVPRO of North Central Mesa, was called over the weekend to come and clean up this restaurant and get it ready to open. If you didn’t already know SERVPRO can also help with your Commercial Cleaning needs. 

    The owner of this business just reopened about a couple years after being out of business. Well after a couple years of a kitchen being closed, things can get a little smelly. So they knew who to call to come and take care of it.

    Our customer was so happy of all the hard work our cleaning staff had done, that he invited us back when the place opens up. This summer they’ll be bumping with catering orders for all your occasions.

     Look here in the Future to see what the front door and place looks like. Of course we'll make you jealous by posting pictures of the food as well. 

    A few cards short of a deck

    3/15/2016 (Permalink)

    These cards are laid out to be Air Dried.

    When your valuable documents, including photographs, are damaged by water or fire, extreme caution should be taken to help ensure the fire damage does not destroy the document. Although some documents may not be restored to pre-fire damage condition, SERVPRO Franchise Professionals can save a great deal and help minimize additional damage. 

    Depending on the type of documents and the level of fire, smoke, or soot damage, they have five options for the restoration of documents:

    1. Air Drying
    2. Dehumidification
    3. Freezer Drying
    4. Vacuum Freeze Drying
    5. Vacuum Thermal Drying

    These Cards are being Air Dried in this picture. They were taken from an apartment fire in Tempe, Arizona.  Once they get done drying, the home owner is going to be taking to get appraised to see what value is still in the cards after this house fire. 

    Spring cleaning

    3/7/2016 (Permalink)

    Textile boxes

    These boxes are just some of the textiles (a type of clothing), from the fire and smoke damaged cabin in Show Low Arizona. After 6 months, the home owners are ready to do the “put back” for their summer home. They wanted us to do the mitigation, reconstruction and the put back for them. So we’ll be going in and hanging photos, decorations, and putting beds back to the way they were. So we’ll be making it “Like it never even happened.”

     What use to be a smoke covered cabin; is now a clean and move in ready cabin. It would be great to be able to stay there for a couple days while down here in the phoenix area were hitting records high for how hot it is. Show low would be a great vacation spot to get away for the weekend.

    It is now summer and we are rapping up on past jobs and clearing out our facility. It makes for a great time to get some cleaning out of the way to get another great start to the third quarter of the year.

    Staying Warm in the Winter

    2/9/2016 (Permalink)

    Wood burning stove for a Log cabin in Show Low Arizona

    Candles can cause more damage than you might think. This wood burning heater was the source of a cabin fire in Show Low Arizona. Well there wasn't that much fire necessarily, although there was quite a lot of smoke damage. This stove was in the middle of a cabin, and it’s the only source of heat to the whole house.

                Well sitting on top of the heater sat 4 candles on top of some candle holders. From there the heat from the stove had melted the wax on the candles into the stove, and smoke ran amok throughout the entire cabin except one room that had the door closed.

    SERVPRO of North Central Mesa was called and arrived on scene the very next day. The owner of the home tried to clean the smoke by themselves and had quickly realized that this was bigger than just some normal spring cleaning. Look for updates over the next few weeks to see how the job is going.

    Fountain Hills Vacation Home

    12/7/2015 (Permalink)

    Fountain Hills Mold. A vacation home that was not watched properly.

    A home in Fountains Hills Arizona had a small leak, and it went unnoticed until the home owners saw it coming from out of the building's foundation. It took them a while to turn off the water going to the house. Once that had finally shut it off, thousands of gallons of water must have been in this house to cause this mold damage. It also must have been going on for at least a couple of weeks. 

    If there is ever a disaster in your home, you know who to call. SERVPRO of North Central Mesa is Faster to any size disaster in order to make it "Like it never even happened." Just give us a call at (480) 553-7103 and we will have our crew mobilized in seconds to help you and your family's home get back to working order. 

    Mold issue? Don't know what it is? We can handle any size disaster. Just give us a chance.

    Newest member to the growing SERVPRO family.

    11/3/2015 (Permalink)

    Newest addition to the Family owned and Operated Franchise.

    Wondering where all your daily SERVPRO content has been? Well this little guy was cooking in the oven for some time. Now that he's out, you can expect more of your SERVPRO content to be updated more regularly. 

    Do you have a new born, or a family to take care of? Are you in some sort of a disaster? Well here at SERVPRO we understand, because we've been there ourselves. You need fast, knowledgeable, and courteous people to get things back to working order. Especially when it comes to your home and your personal belongings. 

    Whatever the case may be water damage, fire, mold or you just need some carpets cleaned, we can help make it "Like it never even happened." Give us a call at (480) 553-7103. Help us, help you by giving us a call so we can start putting things back together again with you.

    After: Warehouse Fire in Mesa

    7/25/2014 (Permalink)

    After the restoration.

    Wow, what a difference!!!!!

    Before: Warehouse Fire in Mesa

    7/25/2014 (Permalink)

    Before we started.

    We just finished the cleanup of a fire loss in Mesa AZ. Lots of soot and ash!

    New Truck and our van

    2/10/2014 (Permalink)

    New vehicles in SERVPRO action.

    SERVPRO of North Central Mesa is always trying to keep up with the times and current trends while keeping true to its values mission statements. SERVPRO also stays on top of all current technology. We can't just fall behind, we have to stay ahead of the curve.

    Therefor SERVPRO got a new couple of vehicles. This photo is of the newest vehicles we have. Up the front of the photo, we have our Owner's new 2017 Deisle truck, the Middle we have our 2015 Van, and furthest in the photo we have our Marketers Vehicle. This isn't even our full force of action team. We have an additional Box Truck that can help with Carpet Cleaning and water extraction. Then we have an additional Packout trailer. That way we can store plenty of contents and have space to tackle anything else coming our way.

    Happy New Year

    1/7/2014 (Permalink)

    We here at SERVPRO of North Central Mesa want to wish everyone a HAPPY and PROSPERUS New Year. 

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