Part 2 of Why SERVPRO - past customer reviews
SERVPRO is here to help, and our Google business page reflects this. How well do we handle customers who've been in a water loss in Mesa Arizona?
We consistently exceed our Customer’s expectations
When it comes to your personal property, it’s always essential to make sure that it’s handled the way that you want it to be. Here at SERVPRO, our mission is to have happy customers, and when you are in the business of disasters, that can be a hard situation to make someone happy.
So do we have happy customers? That’s a good question. Click here to see our Google Reviews and check out our social media reviews for yourself to see what all the fuss is about.
In more recent news
In recent news, we were recently in a meeting with some of the other local marketing agents that are also business professionals. Just in a different industry, and one of the most common concerns that the people had was how to know if their marketing was being successful or not.
Clients were using their business, in hopes that they would have a pleasant experience with the actual service their company provided. Similar to water damage, and as marketers, we work hard to try to acquire new customers and clients every day, and what we excel at is making our current customers happy as can be.
Part 1 of Why SERVPRO series
Paul and Denise Frost SERVPRO Team. Cary Schellenburg, Adam Boynton, Brian Ford, Adam Frost, Bridget Bello, Adam Bello, Kevin Frost all in a line.
Here in the marketing department, one question asked often is, “Why should we use your SERVPRO Franchise?” The fact is that there are a ton of restoration companies you can choose from, and there are other SERVPRO franchises to choose from as well. It can be a daunting task to find a company to come into your home or business to take care of your things in your home and get your life back together! We know that.
So, we have decided to create a 6 part blog post to talk about why you should use SERVPRO of North Central Mesa for your water, fire, and mold remediation, biohazard clean-up, ozone treatments, vandalism cleanup, etc.
Part 1 of the 6 part series of “Why SERVPRO.”
We consistently exceed our Customer’s expectations
We were just in a meeting with other marketing agents for different service professional businesses, and one of the most common concerns that the marketing agents had was that once the marketing was successful. Customers and clients were using their business that they would have a pleasant experience with the actual service their company provided. Like water damage, and as marketers, we work hard to acquire new customers and clients. It's disheartening to see business not return after the first use because of a bad experience with the service provided. I have certainly been in that place with other companies, so I understand!
Our Owner and Service technicians are fantastic!
Luckily I haven’t had to worry about that at all since coming here. Paul Frost, the franchise owner, is one of the most honest people I have met, he routinely goes out of his way to help people both in the course of his business and in his personal life. Levi Frost and Adam Bello, our Lead technicians, get nothing but praise from the jobs they go on. We generally get follow-up reconstruction jobs from the mitigation jobs they are on because our clients are so impressed with their work. They are professional and meticulous, and they are both IICRC Certified! Bridget Bello, our Packout Manager, has a spitfire personality with a genuine heart and loves people. When dealing with pack-out issues, these are unique and important characteristics to have. Pack-outs often involve dealing with sensitive and personal items, and our textile director is very sensitive to that. During the pack-out, content cleaning, and content storage process, they make sure that all items are handled with care. They also personally invest themselves with our clients to make sure their needs are taken care of.
Our Office Staff
Our office staff is pretty good too! Denise Frost handles the finances with a fine-tooth comb, and Cary Schellenberg, Denise’s sister, handles all of the paper/computer work (and there’s a TON of it…) and helps manage the job loads to make sure the company is running efficiently. While running effectively, Cary's job is vital because it allows us to offer our top of the line services at very competitive prices. Denise is also the “Mother” of the business. (Quite literally, This is a family run a local franchise, and Paul & Denise started it all). Denise and Cary help keep us grounded when things get all crazy, especially around monsoon season.
Our Reconstruction Dept.
Adam Boynton is the manager over reconstruction. Our biggest joke running in the office is that he never has anything to do. The opposite is the reality. Between the reconstruction jobs, we get from Levi and Adam’s work, Paul’s background (over 30 years in the construction industry) and reputation. Referrals from all of the insurance agents and property managers who love us, and the online leads that come in from the excellent marketing department, we keep Adam busy and growing more gray hairs! He is an expert at managing all of the work, along with all of the subcontractors we use to get our job done.
The Marketing Department
Now, this may seem a little self-serving, but our marketing department is pretty good too! Kevin Frost is the Marketing Manager, and Brian Ford is his marketing partner in crime. We love to be in front of people representing our business because we love and trust the people we are representing! We also spend a lot of time doing nerdy stuff behind computer screens. Brian and Kevin (yes,... we’re going 3rd person on ya…) are both Google Trusted Street View Photographers (We’ll talk more about that in another post in the series… stay tuned). We have the task of marketing our services, which usually involves misfortune on the part of our future clients. Talk about awkward… Kevin also spends time working as a volunteer for the local American Red Cross while Brian spends a lot of his off-duty hours trying to make sure his kids don’t terrorize the neighborhood.
There are a lot of ways that we could have started this “Why SERVPRO” series. We could have started out talking about all of the technology we use to make sure jobs are done right and efficiently; we could have talked about the Parent company and other supporting franchises around us, we could have talked about the hours and hours of education we go through to stay on top of the latest trends and industry innovations instead when it comes down to it, we think that the people who work here is what makes us successful. We have a 4.7-star rating on Google, 5-Star Rating on Facebook, and a 5-Star Rating in Yelp! And it’s because of our people!
Commercial Water Loss Mesa Arizona
Commercial Water Loss in Mesa Arizona
We recently got a call from a furniture business in Mesa AZ when a sprinkler line in the ceiling of the building broke. We were on the scene within 30 minutes of the call and were baffled when over 2 hours later water was still coming out of the damaged line. When the fire department came out to assist with the initial response, the emergency water shutoff valve was not completely shut off. This caused several thousand more gallons of water to enter the building causing more damage and requiring a lot more extraction time.
Water damage can strike your Mesa commercial establishments at any time and this only means lost revenue and disruption of business leading to lost customers. When water damage occurs, early detection and swift action are critical to saving your business. No business, large or small is completely immune to water damage and loss but there are measures that business administrators can take to ensure that their businesses are ready to mitigate the effects of water damage.
We are your water emergency response and restoration company in Mesa, Arizona with national strength and a local presence and knowledge. We understand that every minute is essential to saving your work and therefore respond the fastest to any size of a disaster. Disasters don’t wait for opening hours and therefore we are also open around the clock.
Your one-stop-shop for all things water damage emergency and restoration. Here are more ways we can restore normalcy to your business in case of water loss.
- 24/7/365 emergency response
- Certified fire and water restorations
- Quick response time
Often the fire department will respond to a water leak situation but in the hurry, they may not shut the sprinklers off completely. This could mean water damage from leaking sprinklers. As little as a drop per minute could cause immense damage to property. It all depends on where that one drop is landing and even so the humidity of an entire office block could change because of a small pool of water leading to poor indoor air, mold and mildew growth.
Water damage restoration experts
Thankfully, it doesn’t have to end that way. When disasters come calling, it’s time to call in professional water restoration experts, SERVPRO® of North Central Mesa. With more than half a decade of experience, our crew will make it “Like it never even happened.”
Commercial water loss protection
We offer preloss contingency protection (ERPs), emergency commercial water loss mitigation and post water damage cleaning and restoration. We are the crew with the manpower and machines that will stabilize your operations within hours and get you back to business quickly and avoid prolonged downtime and further damage.
With our help, you can safeguard your premises by putting in place preparations for water damage emergencies. We work with clients on emergency water and flooding procedures with directions on actions to take to mitigate hazardous effects. With an app like ready.SERVPRO.com, businesses in North Central Mesa can easily take back their offices and production spaces from water flooding.
Nationwide strength and local knowledge
You can now rest assured that regardless of the size of your water loss problem, SERVPRO® of North Central mesa professionals can handle it within hours. With our diligence and advanced cleaning and restoration techniques, we should easily restore your business to its preloss condition.
Call us now
When your commercial establishments face loss due to water damage, call us for a rapid response and timely water extraction and restoration. We will dry your spaces and get rid of all the dangers and contaminants faster than you would think possible.
Water Damage Restoration Mesa Arizona
Water Damage Restoration in Mesa Arizona
SERVPRO of North Central Mesa Water and Fire Restoration Services is a full-service disaster cleanup company servicing the Mesa AZ area for around a decade. Our company is fully licensed (IICRC), certified and insured to take on any size project whether it be a small residential damage or large commercial loss. Accredited by the BBB with an A+ rating and stellar reviews from past clients, you can trust us to perform quality work with excellent customer service. Below you will find each of the services we offer in the Mesa Area.
Our Water Damage Services
For a decade, SERVPRO of North Central Mesa has become a trusted resource for home and business owners looking for Damage Restoration and Flood Cleanup Services in the Mesa AZ area. We understand how difficult dealing with property damage can be, especially when it is your home or business. We take pride in the fact that for the last decade, residents and businesses in Mesa have trusted us to make things “Like it never even happened.” We are the first step to getting a home or business back to its original state and having life resume as normal. All these years of service have equipped us with the knowledge and experience to handle any size water damage project.
Causes of Water Damage
- Flood Cleanup
- Pipe Burst
- Window and Roof Leaks
- Pipe Leaks
- Sewage Backup
- Toilet Overflow
- Summer Monsoons
Water Damage Restoration Process
- Safely Stop the Flow of Water
- Notify Insurance
- Professionally Inspect the affected areas
- Begin Water Extraction
- Remove Damaged Material from the Building
- Disinfect Affected Areas and Place Drying Equipment
- Monitor Affected Areas Daily
- Mold Testing Clearance
Water Damage Restoration Pricing
One of the most common questions from people who are dealing with water damage for the first time is; How Much is this going to cost? Obviously the answer to this depends on the extent of the damage but we want to educate all of our clients on the process so there are no surprises. We are one of the most cost-effective restoration companies in Mesa Arizona and have some of the fastest dry out times in the industry.
We hope that this has helped answer a lot of the questions you have. We have customer service representatives standing by 24/7/365 if you would like to speak with someone personally. Our phone number is 480-553-7103. Give us a call and let us know the details of your water damage and we will offer some specific advice. We are looking forward to getting the chance to serve you!
Here’s what your neighbors are saying about our service!
James Mohler (5 Star Review in Google)
These guys do a great job at fire, flood, and biohazard cleanup as well as mold and asbestos removal!!! I would give them 10 stars if the option was available!!
Alex Smith (5 Star Review in Google)
These guys are great! I had a pipe burst in our office bathroom upstairs that flooded the whole office. Levi and Adam showed up and went to work and had all of the water extracted pretty quickly so we were at least able to get back to work. Over the next couple of days, they worked around our schedule to get rid of all of the damaged flooring and drywall.
They made sure we knew exactly what was going on the whole time. We have had issues in the past where we have used other restoration companies and we didn't know what was going on from day to day. Adam B worked on the office reconstruction and we had the same great communications. There were some hiccups along the way, but nothing that could have been expected and they took care of everything. The finished product was fantastic.
cie taylor (5 Star Review in Google)
Kevin & Paul are a delight to work with. The service is impeccable as well as the job they do: Very impressive work. Customer relationships are fostered and it shows in the way the team deals with people. They LISTEN to any and all concerns. Best of the Best!
Peter Fay (5 Star Review in Google)
I was incredibly Impressed with SERVPRO and especially Mr. Paul Frost! Not only did the owner himself come out the same day I called, I truly felt like he cared about me as a customer. He was prompt, courteous and extremely knowledgeable! I would definitely recommend SERVPRO and Paul to anyone!
Allen Smith (5 Star Review in Google)
Right after a company Christmas party, the Fire sprinkler system on the 3rd floor of our building had burst. We called out SERVPRO and they were at the property within an hour or two and got everything situated.
Are you prepared in case of a home fire?
American Red Cross and the volunteers are here to help, along with the team that is "faster to any size disaster." SERVPRO of North Central Mesa.
In case of a fire, are you ready?
Everyone needs to be prepared, no matter how old or young you are. Being prepared can save your life.
In October of 2018, the American Red Cross hosted a Fire alarm install walk. We walked with friends and family to install Fire alarms for the community.
At the start of a fire, the American Red Cross suggests the following steps of action:
- Remember to GET OUT, STAY OUT and CALL 9-1-1 or your local emergency phone number.
- Yell "Fire!" several times and go outside right away. If you live in a building with elevators, use the stairs. Leave all your things where they are and save yourself.
- If closed doors or handles are warm or smoke blocks your primary escape route, use your second way out. Never open doors that are warm to the touch.
- If you must escape through smoke, get low and go under the smoke to your exit — close doors behind you.
- If smoke, heat, or flames block your exit routes, stay in the room with doors closed. Place a wet towel under the door and call the fire department or 9-1-1. Open a window and wave a brightly colored cloth or flashlight to signal for help.
- Once you are outside, go to your meeting place and then send one person to call the fire department. If you cannot get to your meeting place, follow your family emergency communication plan.
Luckily you have local SERVPRO franchises in your area. We come to you to help whenever you find yourself in a disaster. Things can go MUCH smoother if you are prepared and act fast when a disaster strikes.
After calling emergency response (911 & the Fire Department) have been called. Call us as soon as possible 24 hours a day/7days a week at (480) 553-7103, and we will have someone on the scene within 4 hours. With a quick reaction time, it will give the 1st responders a chance to do their job and still allows for a quick assessment of the situation to best help with your specific situation.
Preparing ahead of time is always the best bet. Using the Emergency Ready Plan App developed by SERVPRO in partnership with the American Red Cross is a great way to be prepared. It is a free app available on all mobile devices. If you have any questions about setting it up, please feel free to give us a call at (480) 553-7103.
Up until 2018, SERVPRO was a Partner with the Red Cross. SERVPRO of North Central Mesa is still working with the local American Red Cross and have active volunteers on staff who volunteer over 250 hours a month. Have you ever thought of being a Volunteer for any organization? How about helping a global non-profit organization? Check out your local American Red Cross to see how you can help!
The Red Cross has locations all over the world, but they are not in every single city. They are 100's of cities in every state, and every country has a lot of rules. So, you could imagine how much help they could use from around the world. Anything and everything could be helpful at this point for the American Red Cross. From blood, money, even just some of your time on the weekends.
There are all different kinds of disasters, depending on where you live, you’ll an increased chance of having more accidents. Just like the state like Arizona, where we don’t have an ocean boarding our state, there are still chances of the flood, and other natural disasters. In tropical areas, like how Arizona is, it’s essential to be ready for anything. Having water on hand is KEY to staying hydrated and staying alive in disaster scenarios.
If you would like to donate any bottled water, you can contact us at (480) 553-7103, and we’ll take care of it for you, your friends, and family.
Staying safe in Storm damage here in Mesa Arizona.
SERVPRO is here to help even when you can see a storm in the distance, and you know it's headed your way.
Personal protective equipment or PPE is essential with our line of work. Disaster sites are naturally a breeding ground of health and safety concerns. Injuries are also prevalent; that’s why we take specific steps to protect ourselves from these dangers. The U.S Bureau of Labor Statistics (BLS) reports that 70 percent of workers who injure their hands were not wearing work glove during an accident. Most of the complaints about wearing gloves are that they are not comfortable and or a lack of skill or mobility. It’s close to 30 percent of workers today, even in disaster workers are wearing gloves not adequate for the type of hazard or just damaged/used gloves, according to the BLS.
SERVPRO of North Central Mesa number concern is Safety. And that goes across the board for SERVPRO Locations in general. Fortunately, with modern day’s technology advances, we have extra protection, durability, and comfortable gloves.
Here are three ways to effectively prevent and avoid hand injuries on a job site.
- Evaluate injury risks at the begging of a job. Look for severe possibilities like sharp objects, slip zones, and hazards material. You can always consult with a safety specialist, safety engineer, or product manager to help evaluate the possible risk and risk factors that could very easily lead to hand and finger injuries on a job.
- Teaching and Train your employees the proper ways to behave on a job site. You could always do role-playing or simulate a hand injury. Tape up workers dominant hand with gauze and instruct them to perform a couple of simple work tasks and personal task like texting. This type of training shows how to concern they need to be when evaluating their risks while working.
- Finally, the best way to prevent hand injuries would be to give workers and technicians the best possible performance gloves. By outfitting our employees with the best equipment, not only do you show your customers you are taking care of your employees, but your employees know that they are being taken care of.
Here at SERVPRO, safety is a top priority for us. If you need any restoration services after a rainstorm, give SERVPRO of North Central Mesa a call and have us safely and effectively take care of your water loss in Mesa Arizona. (480) 553-7103.
2019 Slow start to the Monsoon season
Lightning striking all around in the Mesa, Arizona area. You can tell by the cactus that it's a local area.
Monsoons are here at the East Valley in Arizona!
As most of you know Monsoon Season is here. Monsoon storms can be devastating, although as of late here in Mesa it has been quiet.
If you own or rent a house that is vacant right now, it would be wise to check on that property as soon as you can after a storm event or monsoon season. Within just a couple of days, if rainwater goes unchecked, it can lead to mold growth and potential mold damage. Right now, we are working on two mobile homes that were caught in the recent rain storms last month. They weren’t checked on within a couple of weeks and Mold started in the walls and baseboards.
If left unchecked, the damage in your home could go from a couple of hundred dollars to multiple thousands of damages to your property, just within a couple of days. That’s what has now happened to these Mobile homes.
What to do After Flooding?
- Remove excess water by mopping and blotting.
- Wipe excess water from wood furniture after removal of lamps and tabletop items.
- Remove and prop wet upholstery and cushions.
- Place aluminum foil or wood blocks between furniture legs and wet carpeting.
- Turn air conditioning on for maximum drying in summer.
- Remove colored rugs from wet carpeting.
- Remove art objects to a safe, dry place.
- Gather loose items from floors.
What NOT to Do After Flooding
- Don't leave wet fabrics in place. Hang furs and leather goods.
- Don't leave books, magazines, or other colored items on wet carpet or floors.
- Don't use your household vacuum to remove water.
- Don't use television or other household appliances.
- Don't turn on ceiling fixtures if a ceiling is wet, and keep out of rooms where ceilings are sagging.
If you have any questions or find any water/mold damage issues, call us (SERVPRO of North Central Mesa) immediately at (480) 553-7013. We're available 24 hours a day/7 day a week. Information is free! We're here to help!
Does my Insurance policy cover this kind of insurance Claim?
Toilet overflow in a school. This was indeed covered by their insurance company.
Residential Water Damage happened
What will my Insurance Cover?
We have jobs come in the past two weeks that are caused by water, and where there was a water damage issue inside the home that was caused by a problem outside of the house. One issue was a busted pipe right by the outside wall of the house. In the second case a sprinkler head busted, the water shot up like a geyser, and entered through a grated area under the roof and flooded a bedroom. In the first case, the insurance company denied the claim. In the second case, the insurance company initially said they were going to deny the claim, but we are working with the homeowner to try to dispute their argument.
A summary of the common language in homeowner’s insurance contracts reads something like this. If the water source of the damage were from inside the house (a broken pipe, toilet flooding, bathtub flooding, etc.), it would be covered as long as the issue wasn’t caused by faulty repairs, poor maintenance or neglect. If the source of the water were from the outside, it would have to come from anywhere other than the ground to be covered. Even rainwater, if it touches the ground before entering the home, would not be included. That would generally be considered flood damage and would have to be covered through flood insurance. Another issue dealing with broken pipes is that insurance typically won't cover the loss if it wasn’t “sudden and accidental.” So, if the cause of loss was from a slow leak in a pipe, chances are it won’t be covered.
In the second case, as was previously mentioned, we are working with the homeowner to dispute the coverage denial. The argument here is that the source of the water, though it was from the ground, was caused by a pressurized line in the ground and not a traditional flooding issue. This is where the fine print comes in, and I have not had a chance to review the policy directly. But you should know what the fine print of your policy says. For example, Progressive Insurance’s website lists three different levels of homeowners insurance, that different cover things (“perils”).
The “perils” are generally listed as follows. Some coverages cover all of them; some only cover a portion of them.
- Steam or hot water heating systems and water heater
- Smoke damage: sudden and accidental
- Weight of ice, snow or sleet
- Artificially generated electrical current
- Freezing of plumbing, heating, air-conditioning, fire protection systems or appliances
Make sure to ask your insurance agent, or a prospective insurance company, specific questions about what is and isn’t covered under your policy. This can help you know what to expect when you have a water damage issue ahead of time.
If you have any questions, feel free to reach out to your insurance agent to confirm your insurance details.
Arson fire in Mesa Arizona
SERVPRO arriving on scene getting a photo of the front of the property.
In December of 2017, a homeowner here in Arizona had her shower interrupted by furious knocks on her front door. As she rushed to the door, she was greeted by her neighbor. They then informed her that her house was on fire!
Because of an ongoing investigation, specific details of the incident won’t be reviewed here. But what can be said is that the fire was indeed arson. Had the neighbors not notified the homeowner that the house was on fire, there is a good chance that she wouldn’t have made it out of the house alive. Home fires are a severe threat, and having an escape plan is a necessity.
SERVPRO walked through the house (5 months after the fire) to try to assess what needs to be done to restore the property to preloss conditions. We were confronted with the remnants of a family room, dining room, and kids’ room where the family spent time together. Around the hall was a bedroom where children slept whose beds and toys were still in a place covered by insulation and ash.
The kitchen where families eat a meal together was recognizable, but far from usable and food sat still in the fridge which had been there since the day of the fire. These types of events put people’s lives on hold and leave lasting damaging emotional and mental damage that sometimes never go away. Acts of a selfish person thinking that this was the appropriate response to their feelings of anger.
Here at SERVPRO of North Central Mesa, we see some of the best and worst in our society. From Crime scene clean up where we are cleaning up after blood and feces, to large arson fires like this one. We are grateful some neighbors rushed to help their neighbor. What to do when this, of that, happens. In our line of business, we deal with a lot of sadness and difficult situations: Housefires, suicide clean-ups, houses flooded, lives disrupted, and lost. Then after the first event, the pain is revisited repeatedly by dealing with insurance policies, police reports, sometimes news reporters and repeatedly explaining what happened to other family and friends. It’s a delicate issue.
If you have or family who is dealing with a similar event, please keep us in mind. You can contact us at (480) 553-7103. We are here to help, and let your loved ones have their space until they can talk about what happened and be whatever they need at that moment. If you ever have the change, be the good neighbor who cares enough for your neighbors to act.
Commercial Restoration and your documents
These documents that are stacked inefficiently have water damage and won't be restored anytime soon.
Lawyers, Doctors, Dentists. What do these professionals have in common? A lot of paperwork. When a business experience a fire, flood, or any damage that causes the business to shut down temporarily, it only has a 55% chance of shutting down for good.
Having an emergency plan in place helps prevent things like this from happening in general. It also helps when something does happen, you have a plan to combat it. SERVPRO has fantastic technology that helps get business up and running faster than usual. One of the cool things that SERVPRO does that not all other restoration companies have is Document restoration techniques. Sublimation is a process that SERVPRO uses to ensure the safety of papered documents. It works by sealing it in a vacuum freezer and helps by drying out the item to help restore it to original condition.
Having documents like legal information, medical, loans, and receipts saved after a loss can be the saving grace to keep businesses running. Along with vacuum freeze-drying to dry out documents SERVPRO team uses a process called Gamma irradiation to decontaminate materials that could be affected by category three loss, or Grossly contaminated items by bio-hazards waste like feces, or urine. The gamma irradiation process does not create radioactive elements or turn anything green. Although here at SERVPRO we do bleed green.
If your home business or commercial building has sensitive documents that need to be restored quickly and efficiently, you know who to call. SERVPRO of North Central Mesa will be there for you when you’re in need. Just give us a call at (480) 553-7103. Our green team of professionals will be on their way to help save the day, along with your documents.