Recent Posts

Are you prepared in case of a home fire?

8/23/2019 (Permalink)

A male and female Volunteer side by side with American Red Cross symbols on them. American Red Cross and the volunteers are here to help, along with the team that is "faster to any size disaster." SERVPRO of North Central Mesa.

In case of a fire, are you ready?

Everyone needs to be prepared, no matter how old or young you are. Being prepared can save your life.

In October of 2018, the American Red Cross hosted a Fire alarm install walk. We walked with friends and family to install Fire alarms for the community.

At the start of a fire, the American Red Cross suggests the following steps of action:

  • Remember to GET OUT, STAY OUT and CALL 9-1-1 or your local emergency phone number.
  • Yell "Fire!" several times and go outside right away. If you live in a building with elevators, use the stairs. Leave all your things where they are and save yourself.
  • If closed doors or handles are warm or smoke blocks your primary escape route, use your second way out. Never open doors that are warm to the touch.
  • If you must escape through smoke, get low and go under the smoke to your exit — close doors behind you.
  • If smoke, heat, or flames block your exit routes, stay in the room with doors closed. Place a wet towel under the door and call the fire department or 9-1-1. Open a window and wave a brightly colored cloth or flashlight to signal for help.
  • Once you are outside, go to your meeting place and then send one person to call the fire department. If you cannot get to your meeting place, follow your family emergency communication plan.

Luckily you have local SERVPRO franchises in your area. We come to you to help whenever you find yourself in a disaster. Things can go MUCH smoother if you are prepared and act fast when a disaster strikes. 

After calling emergency response (911 & the Fire Department) have been called. Call us as soon as possible 24 hours a day/7days a week at (480) 553-7103, and we will have someone on the scene within 4 hours. With a quick reaction time, it will give the 1st responders a chance to do their job and still allows for a quick assessment of the situation to best help with your specific situation.

Preparing ahead of time is always the best bet. Using the Emergency Ready Plan App developed by SERVPRO in partnership with the American Red Cross is a great way to be prepared. It is a free app available on all mobile devices. If you have any questions about setting it up, please feel free to give us a call at (480) 553-7103.

Up until 2018, SERVPRO was a Partner with the Red Cross. SERVPRO of North Central Mesa is still working with the local American Red Cross and have active volunteers on staff who volunteer over 250 hours a month. Have you ever thought of being a Volunteer for any organization? How about helping a global non-profit organization?  Check out your local American Red Cross to see how you can help!

The Red Cross has locations all over the world, but they are not in every single city. They are 100's of cities in every state, and every country has a lot of rules. So, you could imagine how much help they could use from around the world. Anything and everything could be helpful at this point for the American Red Cross. From blood, money, even just some of your time on the weekends.

There are all different kinds of disasters, depending on where you live, you’ll an increased chance of having more accidents. Just like the state like Arizona, where we don’t have an ocean boarding our state, there are still chances of the flood, and other natural disasters. In tropical areas, like how Arizona is, it’s essential to be ready for anything. Having water on hand is KEY to staying hydrated and staying alive in disaster scenarios.

If you would like to donate any bottled water, you can contact us at (480) 553-7103, and we’ll take care of it for you, your friends, and family.

Staying safe in Storm damage here in Mesa Arizona.

8/21/2019 (Permalink)

Man with an umbrella watching the storm in the distance. SERVPRO is here to help even when you can see a storm in the distance, and you know it's headed your way.

Personal protective equipment or PPE is essential with our line of work. Disaster sites are naturally a breeding ground of health and safety concerns. Injuries are also prevalent; that’s why we take specific steps to protect ourselves from these dangers. The U.S Bureau of Labor Statistics (BLS) reports that 70 percent of workers who injure their hands were not wearing work glove during an accident. Most of the complaints about wearing gloves are that they are not comfortable and or a lack of skill or mobility. It’s close to 30 percent of workers today, even in disaster workers are wearing gloves not adequate for the type of hazard or just damaged/used gloves, according to the BLS.

SERVPRO of North Central Mesa number concern is Safety. And that goes across the board for SERVPRO Locations in general. Fortunately, with modern day’s technology advances, we have extra protection, durability, and comfortable gloves.

Here are three ways to effectively prevent and avoid hand injuries on a job site.

  1. Evaluate injury risks at the begging of a job. Look for severe possibilities like sharp objects, slip zones, and hazards material. You can always consult with a safety specialist, safety engineer, or product manager to help evaluate the possible risk and risk factors that could very easily lead to hand and finger injuries on a job.
  2. Teaching and Train your employees the proper ways to behave on a job site. You could always do role-playing or simulate a hand injury. Tape up workers dominant hand with gauze and instruct them to perform a couple of simple work tasks and personal task like texting. This type of training shows how to concern they need to be when evaluating their risks while working.
  3. Finally, the best way to prevent hand injuries would be to give workers and technicians the best possible performance gloves. By outfitting our employees with the best equipment, not only do you show your customers you are taking care of your employees, but your employees know that they are being taken care of.

Here at SERVPRO, safety is a top priority for us. If you need any restoration services after a rainstorm, give SERVPRO of North Central Mesa a call and have us safely and effectively take care of your water loss in Mesa Arizona. (480) 553-7103.

2019 Slow start to the Monsoon season

8/19/2019 (Permalink)

Lightning striking all around in the Mesa, Arizona area. You can tell by the cactus that it's a local area.

Monsoons are here at the East Valley in Arizona!

 As most of you know Monsoon Season is here. Monsoon storms can be devastating, although as of late here in Mesa it has been quiet.

If you own or rent a house that is vacant right now, it would be wise to check on that property as soon as you can after a storm event or monsoon season. Within just a couple of days, if rainwater goes unchecked, it can lead to mold growth and potential mold damage. Right now, we are working on two mobile homes that were caught in the recent rain storms last month. They weren’t checked on within a couple of weeks and Mold started in the walls and baseboards.

If left unchecked, the damage in your home could go from a couple of hundred dollars to multiple thousands of damages to your property, just within a couple of days. That’s what has now happened to these Mobile homes.

What to do After Flooding?

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT to Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines, or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if a ceiling is wet, and keep out of rooms where ceilings are sagging.

    If you have any questions or find any water/mold damage issues, call us (SERVPRO of North Central Mesa) immediately at (480) 553-7013. We're available 24 hours a day/7 day a week. Information is free! We're here to help!

Does my Insurance policy cover this kind of insurance Claim?

8/19/2019 (Permalink)

Toilet overflow in a school. This was indeed covered by their insurance company.

Residential Water Damage happened

What will my Insurance Cover?

We have jobs come in the past two weeks that are caused by water, and where there was a water damage issue inside the home that was caused by a problem outside of the house. One issue was a busted pipe right by the outside wall of the house. In the second case a sprinkler head busted, the water shot up like a geyser, and entered through a grated area under the roof and flooded a bedroom. In the first case, the insurance company denied the claim. In the second case, the insurance company initially said they were going to deny the claim, but we are working with the homeowner to try to dispute their argument.

A summary of the common language in homeowner’s insurance contracts reads something like this. If the water source of the damage were from inside the house (a broken pipe, toilet flooding, bathtub flooding, etc.), it would be covered as long as the issue wasn’t caused by faulty repairs, poor maintenance or neglect. If the source of the water were from the outside, it would have to come from anywhere other than the ground to be covered. Even rainwater, if it touches the ground before entering the home, would not be included. That would generally be considered flood damage and would have to be covered through flood insurance. Another issue dealing with broken pipes is that insurance typically won't cover the loss if it wasn’t “sudden and accidental.” So, if the cause of loss was from a slow leak in a pipe, chances are it won’t be covered.

In the second case, as was previously mentioned, we are working with the homeowner to dispute the coverage denial. The argument here is that the source of the water, though it was from the ground, was caused by a pressurized line in the ground and not a traditional flooding issue. This is where the fine print comes in, and I have not had a chance to review the policy directly. But you should know what the fine print of your policy says. For example, Progressive Insurance’s website lists three different levels of homeowners insurance, that different cover things (“perils”).

The “perils” are generally listed as follows. Some coverages cover all of them; some only cover a portion of them.

  • Water or steam
  • Steam or hot water heating systems and water heater
  • Fire or lightning
  • Windstorm or hail
  • Explosion
  • Riot or civil commotion
  • Falling objects
  • Aircraft
  • Vehicles
  • Smoke damage: sudden and accidental
  • Vandalism
  • Theft
  • Weight of ice, snow or sleet
  • Artificially generated electrical current
  • Freezing of plumbing, heating, air-conditioning, fire protection systems or appliances

Make sure to ask your insurance agent, or a prospective insurance company, specific questions about what is and isn’t covered under your policy. This can help you know what to expect when you have a water damage issue ahead of time.

If you have any questions, feel free to reach out to your insurance agent to confirm your insurance details.

Arson fire in Mesa Arizona

8/14/2019 (Permalink)

SERVPRO arriving on scene getting a photo of the front of the property.

In December of 2017, a homeowner here in Arizona had her shower interrupted by furious knocks on her front door. As she rushed to the door, she was greeted by her neighbor. They then informed her that her house was on fire!

 Because of an ongoing investigation, specific details of the incident won’t be reviewed here. But what can be said is that the fire was indeed arson. Had the neighbors not notified the homeowner that the house was on fire, there is a good chance that she wouldn’t have made it out of the house alive. Home fires are a severe threat, and having an escape plan is a necessity.

SERVPRO walked through the house (5 months after the fire) to try to assess what needs to be done to restore the property to preloss conditions. We were confronted with the remnants of a family room, dining room, and kids’ room where the family spent time together. Around the hall was a bedroom where children slept whose beds and toys were still in a place covered by insulation and ash.

The kitchen where families eat a meal together was recognizable, but far from usable and food sat still in the fridge which had been there since the day of the fire. These types of events put people’s lives on hold and leave lasting damaging emotional and mental damage that sometimes never go away. Acts of a selfish person thinking that this was the appropriate response to their feelings of anger.

Here at SERVPRO of North Central Mesa, we see some of the best and worst in our society. From Crime scene clean up where we are cleaning up after blood and feces, to large arson fires like this one. We are grateful some neighbors rushed to help their neighbor. What to do when this, of that, happens. In our line of business, we deal with a lot of sadness and difficult situations: Housefires, suicide clean-ups, houses flooded, lives disrupted, and lost. Then after the first event, the pain is revisited repeatedly by dealing with insurance policies, police reports, sometimes news reporters and repeatedly explaining what happened to other family and friends. It’s a delicate issue.

If you have or family who is dealing with a similar event, please keep us in mind. You can contact us at (480) 553-7103. We are here to help, and let your loved ones have their space until they can talk about what happened and be whatever they need at that moment. If you ever have the change, be the good neighbor who cares enough for your neighbors to act.

Commercial Restoration and your documents

8/14/2019 (Permalink)

These documents that are stacked inefficiently have water damage and won't be restored anytime soon.

Lawyers, Doctors, Dentists. What do these professionals have in common? A lot of paperwork. When a business experience a fire, flood, or any damage that causes the business to shut down temporarily, it only has a 55% chance of shutting down for good.

Having an emergency plan in place helps prevent things like this from happening in general. It also helps when something does happen, you have a plan to combat it.  SERVPRO has fantastic technology that helps get business up and running faster than usual. One of the cool things that SERVPRO does that not all other restoration companies have is Document restoration techniques. Sublimation is a process that SERVPRO uses to ensure the safety of papered documents. It works by sealing it in a vacuum freezer and helps by drying out the item to help restore it to original condition.

Having documents like legal information, medical, loans, and receipts saved after a loss can be the saving grace to keep businesses running. Along with vacuum freeze-drying to dry out documents SERVPRO team uses a process called Gamma irradiation to decontaminate materials that could be affected by category three loss, or Grossly contaminated items by bio-hazards waste like feces, or urine. The gamma irradiation process does not create radioactive elements or turn anything green. Although here at SERVPRO we do bleed green.

If your home business or commercial building has sensitive documents that need to be restored quickly and efficiently, you know who to call. SERVPRO of North Central Mesa will be there for you when you’re in need. Just give us a call at (480) 553-7103. Our green team of professionals will be on their way to help save the day, along with your documents.

Midnight toilet overflow at a Flight School in Mesa

8/12/2019 (Permalink)

One late night, a stall, a bunch of water and feces. Next is here comes SERVPRO of North Central Mesa.

Commercial Water Damage in Mesa AZ

Restoring Commercial properties presents unique problems depending on the situation. SERVPRO of North Central Mesa, and we rise to the challenge.

Floods, water damage, and toilet backups are some of the events that have happened to Mesa commercial properties. These losses can cause irreplaceable damage to property. We can be servicing someone’s small bathroom flood or a large-scale flood loss where more than one floor is flooded, and contents are affected. You must be flexible, practical, but most importantly, knowledgeable.

It is a business we’re working on here. So, there is more than just one owner or person to deal with. You must have handled the Insurance companies already to understand what they need and are looking for. A hotel was able to keep their doors open and their customers happy while we handled their water damage loss.

 In some instances, a business must close its doors for an extended period of time. When this happens EVERY MINUTE, they could be losing money. Once a Business closes their doors because of disaster, there is a 55% chance they might never be able to open again.

If your school, local restraint, or family business has a toilet that overflows or has a kitchen fire give SERVPRO of North Central Mesa a call.  (480) 553-7103 We are here to help, even if we can’t physically do the work for you a phone call is always free. We can and will help you get your doors back open for business.

About SERVPRO of North Central Mesa

SERVPRO has the professionals, the equipment, and the experience to manage any size disaster you could be in. We will respond quickly, respectfully, and help mitigate the damage and help maintain the restoration project through its completion.

More about us:

http://www.SERVPROnorthcentralmesa.com/crew-photos

http://www.SERVPROnorthcentralmesa.com/restoration-training-certifications

Prevent Flood Damage From Storms in Mesa, AZ with a Sand-bag Barrier!

8/7/2019 (Permalink)

San-bag Barrier for Storm Flood Damage Prevention in Mesa, AZ

Monsoon season in Mesa, AZ has taken a little longer this year than most to get into gear. Since there is more time to prepare, you might consider making plans to use sand-bags to create a Sand-Bag Barrier around openings of your home to keep floodwater out of your home where it belongs!

Sandbags can be useful in redirecting stormwater and debris flows away from your home. But be sure that the sandbags are properly filled and maintained. Here's how:

  • Fill sandbags one-half full. Use sand if readily available, otherwise use soil.
  • Fold the top of sandbag down and rest the bag on its folded top. Take care in stacking the sandbags.
  • Limit placement to three layers unless a building is used as a backing or sandbags are placed in a pyramid.
  • Tamp each sandbag into place, completing each layer before you begin a new layer. Clear a path between buildings for debris flow.
  • Lay a plastic sheet in between the building and the bags to control the flow and prevent water from seeping into sliding glass doors. 

What to Expect

  • There are limits to what sandbags can do, so remember: Sandbags will not seal out water. Sandbags deteriorate when exposed to continued wetting and drying for several months.
  • If bags are placed too early, they may not be effective when needed. Sandbags are for small water flow protection -- up to two feet.
  • Protection from larger flow requires a more permanent flood prevention system. Be sure to consult with your local environmental protection department before disposing of used sandbags.
  • Sandbags that are exposed to contaminated floodwaters may pose an environmental hazard and require special

Water damage restoration services in San Tan Valley AZ

7/1/2019 (Permalink)

Water Damage from Improper Toilet Maintenance

Imagine waking up in the middle of the night and as your foot hits the floor it feels like a wet mush. What would you do? If this has just happened to you, make sure to give us a call at (480) 553-7103 so we can help! Recently SERVPRO of North Central Mesa had a water damage restoration job in San Tan Valley AZ that was caused by a broken nut on the toilet supply line from the upstairs toilet that flooded the whole upstairs and most of the downstairs. One of the largest causes of water damage that we come into contact with are under maintenanced toilets. Toilets should be checked on a quarterly basis to make sure they are working properly and to make sure none of the pipes are rusted or corroded. 

Suggestions to avoid Water Damage Issues

  1. Check the toilet supply line (the piping from the wall to the toilet that fills the tank) to make sure it is connected properly, isn’t corroded, and doesn’t have any cracks. 
  2. Check the Fill valve and flapper to make sure they are working properly to let in and out the right amount of water. If one of those mechanisms are not working properly flooding can occur.
  3. Make sure the wax ring around the bottom of the toilet is intact. This takes a little more work to check. You will want to make sure the water to the toilet has been turned off (this can usually be done at the toilet supply line) and the toilet has been flushed. This does not have to be done as often as the others. But should be done at least every other year or if you feel movement at the base of the toilet.

If there is damage to the toilet supply line or the fill valve or flapper that causes a water damage restoration claim, there is a chance that it would not be covered by an insurance claim. Most claims are written to only cover sudden and unforeseen losses. So, if your adjuster decides that the loss was caused by a lack of routine maintenance, there is a good chance it will not be covered.


Because there are many toilet and toilet parts manufacturers, the picture with this blog post may not match your specific toilet. If you have questions as to what is where on your toilet performing a Google search for your make and model in the Google Images section will usually find a result that will match your toilet. Fluidmaster is one of the largest toilet and toilet part manufacturers in the US and has a great resource for helping you with your toilet maintenance. You can find that here: Fluidmaster Toilet TroubleShooting.

Top 3 Fire hazards during the summer.

6/19/2019 (Permalink)

Someone missing a roof after a Home fire. Don't get too caught up in the summer fun and leave things burning.

Top 3 fire hazardous equipment in Mesa Arizona’s

No one wants to have to deal with a house fire, especially when it hot enough outside during the summer months. Personally, my family has the unfortunate experience of a kitchen fire here in Arizona. Having a burnout and dealing with several house fires SERVPRO is here to help when you suffer a total loss from fire. SERVPRO of North Central Mesa has noticed a few things people should look at when trying to prevent the possibility of a house fire.

Some of the most common causes of house fires are:

  1. Cooking Equipment
  2. Smoking
  3. Heating Equipment. 

Cooking equipment such as microwaves, cooking oil and turkey fryers (Or a slow cooker if you are a This is Us Fan) are the leading cause of house fires at 47%. They also cause 20% of home fire deaths and 45% of fire injuries. Always watch the food that is cooking and make sure that flammable items are kept away from heating elements. Also, avoid cooking while sleeping or intoxicated with alcohol or medication.

While smoking materials only account for 5% of house fires, it causes 21% of home fire deaths, which causes it to be the deadliest cause of house fires. Faulty lighters and cigar/cigarette butts that have not been extinguished are the leading culprits. Of course, the best way to avoid a fire from smoking materials is not to smoke. But if you do smoke, make sure lighters are put in areas where they are less likely to ignite (i.e.: extreme heat) and make sure all butts are extinguished after use. Also, with the rise of vaping, make sure batteries are removed from vaping devices while not in use. 

Space heaters and uncleaned chimneys are the leading causes of house fires from heating sources. To avoid this, make sure that vents are cleaned out regularly (click here to find a chimney sweep near you in Mesa, AZ) and don't leave space heaters unattended. According to the National Fire Protection Association, from 2011-2015 fires from home heating sources caused about "$1.1 Billion in direct property damage."

*blog information from 2011-2015 statistics from the National Fire Prevention Association.