Recent Why SERVPRO Posts

Prepare for an Emergency with SERVPRO's Free ERP App

10/1/2020 (Permalink)

Text: Prepare for an Emergency with SERVPRO of North Central Mesa Logo With Ready App Picture Prepare for an Emergency with SERVPRO's Emergency Ready Plan App. (ERP)

SERVPRO of North Central Mesa Recognizes National Preparedness Month with a Reminder to Residential and Commercial Property Owners:

“Disasters Don’t Plan Ahead. You Can.”

SERVPRO offers a no-cost tools to help property owners prepare a comprehensive emergency readiness plan

September is National Preparedness Month, an annual event sponsored by the Federal Emergency Management Agency (FEMA) to raise awareness about the importance of preparing—in advance—for unexpected emergencies. In support of this initiative, SERVPRO of North Central Mesa, encourages Mesa AZ property owners to take the following 3 steps now to protect their families, homes, and businesses for the aftermath of a disaster.

  1. Review and update your emergency preparedness plan, including business and life continuity plans. If you are unfamiliar with and/or don’t yet have a plan, use the tools provided by FEMA to get started.
  2. Collect and store time-critical information, like the location of shutoff valves, fire suppression system controls, and emergency contact numbers electronically, where it is immediately available to assist first responders.
  3. Store important vital paper documents in watertight/fire proof containers.

Because SERVPRO knows the time to create a disaster readiness plan is before you need it, they have developed the SERVPRO Emergency READY Program to help business owners create an Emergency READY Profile (ERP) for their facility, at no charge.

“Evacuation plans and emergency supply kits help you survive a disaster, but a comprehensive emergency preparedness plan helps you recover from a disaster,” said Williams. “The most effective response to any emergency is a fast response. That’s why having critical systems and contact information at your fingertips is so important. A quick and effective response helps minimize repairs and downtime, helping both businesses and families get back on track in less time, with less stress.”

SERVPRO offers tools for both commercial and residential property owners to help them minimize damage and recover quickly from emergencies. The SERVPRO READY app stores essential contact and property information electronically where it can be accessed with a mobile device in seconds if disaster strikes. Both home and business owners can download the free app at https://ready.SERVPRO.com/home/mobileapp. Local business owners can take an additional preparedness step by designating SERVPRO of North Central Mesa as their disaster mitigation and restoration provider. SERVPRO professionals will conduct a no-cost assessment of the facility and assist the owner in completing a comprehensive Emergency READY Profile® (ERP) and storing that profile in the READY app.

“Rapid response from a disaster cleanup and restoration specialist can help the property owner evaluate options, start the insurance process, and take the right steps from the beginning to bring their property back to normal,” said Williams. “Even in the confusion and panic that often surround a disaster, a property owner or manager using the SERVPRO READY app can reach out for expert help right from the scene, using a cell phone.”

SERVPRO® of North Central Mesa specializes in disaster restoration, cleanup and repair services, helping to remediate damage, making it “Like it never even happened,” for both commercial and residential customers. For more information on SERVPRO® of North Central Mesa, please contact our office Staff at (480) 553-7103 or email: SERVPRO9975@gmail.com. For more information on SERVPRO® and the SERVPRO® Emergency READY Program, please contact the marketing (480) 382-7039 at marketing@SERVPRO.email

About SERVPRO®

SERVPRO was founded in 1967. The SERVPRO® Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. It is the most recognized name in the restoration industry nationwide. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO® System has established relationships with many of the major insurance companies as well as many nationwide and local commercial clients.

Part 3 of Why SERVPRO- Our office staff

4/20/2020 (Permalink)

Female receptionist answering the Phone Today is a great day at SERVPRO, how can we help you is not how we answer every phone call. Although our receptionists are top-notch.

Here at SERVPRO of North Central Mesa, you’ll never get a call answering services. We strive in customer service, and one of the best ways to do that is by having a real live person answering the phones 24 hours a day, seven days a week.

Since we are an emergency-based business, we make it a point to be prompt and courteous to every customer that calls us. We have a Fantastic office staff that will answer the phone for you. Cary, Denise, and Tauna have experience and work close to the employees to stay on top of scheduling, billing, and taking phone calls.

No one knows when an emergency will happen. So, we are always prepared for the worst. Our office manager Denise Frost is one remarkable person. She is the Mom of our SERVPRO location for more reasons than one.

Cary is apart of our office staff and is always dependable as well as Tauna with two screens. Tauna and Cary are still there to make sure all your information is collected accurately and to make sure we do our jobs correctly.

Check out their profiles on our employee directory Right Here.

If your considering who to use for your water damage issue, who to choose to clean up your home, or your business, SERVPRO of North Central Mesa will be there for you, our office team is another reason why you should choose SERVPRO.

Part 2 of Why SERVPRO - past customer reviews

3/20/2020 (Permalink)

SERVPRO's google business page. There is a van, the map marker location, and the best way to get a hold of SERVPRO SERVPRO is here to help, and our Google business page reflects this. How well do we handle customers who've been in a water loss in Mesa Arizona?

We consistently exceed our Customer’s expectations 

When it comes to your personal property, it’s always essential to make sure that it’s handled the way that you want it to be. Here at SERVPRO, our mission is to have happy customers, and when you are in the business of disasters, that can be a hard situation to make someone happy.

So do we have happy customers? That’s a good question. Click here to see our Google Reviews and check out our social media reviews for yourself to see what all the fuss is about. 

In more recent news

In recent news, we were recently in a meeting with some of the other local marketing agents that are also business professionals. Just in a different industry, and one of the most common concerns that the people had was how to know if their marketing was being successful or not. 

Clients were using their business, in hopes that they would have a pleasant experience with the actual service their company provided. Similar to water damage, and as marketers, we work hard to try to acquire new customers and clients every day, and what we excel at is making our current customers happy as can be. 

Part 1 of Why SERVPRO series

1/7/2020 (Permalink)

SERVPRO of North Central Mesa's team members in a line surrounding the SERVPRO name Paul and Denise Frost SERVPRO Team. Cary Schellenburg, Adam Boynton, Brian Ford, Adam Frost, Bridget Bello, Adam Bello, Kevin Frost all in a line.

Here in the marketing department, one question asked often is, “Why should we use your SERVPRO Franchise?” The fact is that there are a ton of restoration companies you can choose from, and there are other SERVPRO franchises to choose from as well. It can be a daunting task to find a company to come into your home or business to take care of your things in your home and get your life back together! We know that.

So, we have decided to create a 6 part blog post to talk about why you should use SERVPRO of North Central Mesa for your water, fire, and mold remediation, biohazard clean-up, ozone treatments, vandalism cleanup, etc.

Part 1 of the 6 part series of “Why SERVPRO.”

We consistently exceed our Customer’s expectations

We were just in a meeting with other marketing agents for different service professional businesses, and one of the most common concerns that the marketing agents had was that once the marketing was successful. Customers and clients were using their business that they would have a pleasant experience with the actual service their company provided. Like water damage, and as marketers, we work hard to acquire new customers and clients. It's disheartening to see business not return after the first use because of a bad experience with the service provided. I have certainly been in that place with other companies, so I understand!

Our Owner and Service technicians are fantastic!

Luckily I haven’t had to worry about that at all since coming here. Paul Frost, the franchise owner, is one of the most honest people I have met, he routinely goes out of his way to help people both in the course of his business and in his personal life. Levi Frost and Adam Bello, our Lead technicians, get nothing but praise from the jobs they go on. We generally get follow-up reconstruction jobs from the mitigation jobs they are on because our clients are so impressed with their work. They are professional and meticulous, and they are both IICRC Certified! Bridget Bello, our Packout Manager, has a spitfire personality with a genuine heart and loves people. When dealing with pack-out issues, these are unique and important characteristics to have. Pack-outs often involve dealing with sensitive and personal items, and our textile director is very sensitive to that. During the pack-out, content cleaning, and content storage process, they make sure that all items are handled with care. They also personally invest themselves with our clients to make sure their needs are taken care of.

Our Office Staff

Our office staff is pretty good too! Denise Frost handles the finances with a fine-tooth comb, and Cary Schellenberg, Denise’s sister, handles all of the paper/computer work (and there’s a TON of it…) and helps manage the job loads to make sure the company is running efficiently. While running effectively, Cary's job is vital because it allows us to offer our top of the line services at very competitive prices. Denise is also the “Mother” of the business. (Quite literally, This is a family run a local franchise, and Paul & Denise started it all). Denise and Cary help keep us grounded when things get all crazy, especially around monsoon season.

Our Reconstruction Dept.

Adam Boynton is the manager over reconstruction. Our biggest joke running in the office is that he never has anything to do. The opposite is the reality. Between the reconstruction jobs, we get from Levi and Adam’s work, Paul’s background (over 30 years in the construction industry) and reputation. Referrals from all of the insurance agents and property managers who love us, and the online leads that come in from the excellent marketing department, we keep Adam busy and growing more gray hairs! He is an expert at managing all of the work, along with all of the subcontractors we use to get our job done.

The Marketing Department

Now, this may seem a little self-serving, but our marketing department is pretty good too! Kevin Frost is the Marketing Manager, and Brian Ford is his marketing partner in crime. We love to be in front of people representing our business because we love and trust the people we are representing! We also spend a lot of time doing nerdy stuff behind computer screens. Brian and Kevin (yes,... we’re going 3rd person on ya…) are both Google Trusted Street View Photographers (We’ll talk more about that in another post in the series… stay tuned). We have the task of marketing our services, which usually involves misfortune on the part of our future clients. Talk about awkward… Kevin also spends time working as a volunteer for the local American Red Cross while Brian spends a lot of his off-duty hours trying to make sure his kids don’t terrorize the neighborhood.

There are a lot of ways that we could have started this “Why SERVPRO” series. We could have started out talking about all of the technology we use to make sure jobs are done right and efficiently; we could have talked about the Parent company and other supporting franchises around us, we could have talked about the hours and hours of education we go through to stay on top of the latest trends and industry innovations instead when it comes down to it, we think that the people who work here is what makes us successful. We have a 4.7-star rating on Google, 5-Star Rating on Facebook, and a 5-Star Rating in Yelp! And it’s because of our people!

Five ways to know if your home needs Air Quality Testing Company

3/19/2019 (Permalink)

One our of recent Mold Jobs. You don't want this in your home or business. Give SERVPRO of North Central Mesa a call today.

Five ways to know if your home needs 
Professional Air Quality Testing Company

Generally, as a preventative measure, we recommend that homeowners get Air Quality Testing done once per year. 

However, there are certain conditions that would indicate that you should have your home's air quality tested as soon as possible! Professional Air Quality testing can be expensive (averaging around $300), but catching an issue such as a mold problem early can save thousands of dollars! We suggest putting away $25 per month and getting a test done at the end of the year.

And now what you all have come here for!

5 ways to know if your home needs Professional Air Quality Testing

  1. You find a mold spot.
    You may be tempted to use a DIY home test to test the mold, but those tests only give you information on specific surface spots. Professional testing gives you a lot more useful information that can help you stave off a major mold problem. It can also tell you if you need professional mold remediation.
  2. You notice an old or stuffy smell, or you see that your house smells different than usual.
    This could signal a mold problem or it could be something else such as water damage (pre-mold water damage), old or damage carpet, etc. It's always best to know what you are dealing with in that situation.
  3. There has been chimney damage or reconstruction.
    If repairs or reconstruction has been done to the chimney in your home and it wasn't done correctly smoke from your fire could have problems escaping your house. This could cause smoke damage to your home. More importantly, though, that could cause respiratory and breathing issues for your family, especially if someone in your home has breathing issues such as asthma. A complete blockage is much more noticeable than limited air flow blockage. These issues can be detected when a professional air quality test is performed.
  4. You notice that your air is not circulating naturally.                    When air is not circulating properly in your home, it can have a negative impact on your energy bill. This is something that can really hit your bank account over time. Not only that, but stagnant air can become a breeding ground for germs and create an environment that increases your chance of getting sick or getting over being sick.
  5. You have noticed a general change in your health.
    No one likes to be sick! Most people spend a significant amount of time in the home. If any air quality issues stem from airborne pollutants or stagnant air, you can have a hard time fighting off illnesses and recovering from the cold or the flu. Having a cold or the flu aren't the only issues that can affect your overall health if there are air quality issues in your home.  According to the CCOHS (the Canadian Center for Occupational Health and Safety - Yes, we know they're Canadian, but they have a lot more going for them than Hockey, Ryan Gosling, and half of the world's Polar Bear population…) linked to air quality problems:
  • Dryness and irritation of the eyes, nose, throat, and skin
  • Headache
  • Fatigue
  • Shortness of breath
  • Hypersensitivity and allergies
  • Sinus congestion
  • Coughing and sneezing
  • Dizziness
  • Nausea

From <http://www.ccohs.ca/oshanswers/chemicals/iaq_intro.html>

Having your home or work's air quality tested every year may seem like a costly nuisance, but it is well worth the trouble and the cost considering what you could be dealing with if there are health or home issues that go on undetected.  If you have any questions about getting your air quality tested, please feel free to reach out to us at (480) 553-7103. We don't do testing ourselves, but we can be your unbiased 3rd party consultant.

What SERVPRO's Cleaning technician can do for you.

3/19/2019 (Permalink)

We make things look "Like it never even happened."

What can SERVPRO offer to its customers?

Carpet Cleaning is a service that helps with your home or business maintenance. Each room that has carpets should be professionally cleaned at least once a year.

A clean carpet that is treated by a dedicated division of specialized and trained professionals prepared to take care of you and your floors properly.

We also offer carpet cleaning services in Santan Valley, Tempe, Fountain Hills, Gold Canyon and beyond.

  • Smoke, cooking oil, bacteria, and dust mites all collect in your carpets damaging the fibers some shampoos and detergents might cause further damage. Only a deep clean, by professional carpet cleaning with certified technicians, can preserve the life, color, and beauty of your investment.
  • SERVPRO of North Central Mesa uses some of the most advanced technology such as a truck-mounted carpet cleaning system which can remove even the most ground-in dirt, odors, and of course those hard to remove stains leaving your carpet looking good as new with a fresh smell.
  • Our thoroughly trained and certified technician will inspect any problem areas with heavy foot-traffic, pet stains, and odor, to decide on the most appropriate method of cleaning your carpet.
  • After applying a Pre-treatment, we use our specially-engineered treatment a Chemist at SERVPRO Corporate has created. Then our truck-mounted vacuum system can extract loosened dirt and soils.
  • Our technicians can also apply special treatments such as deodorizers and some protective coating that resists soil and prevents staining and extends your carpet cleaning service.                               
  • When you are looking for professionals to take care of you and your flooring, give SERVPRO a call (480) 553-7103. 

Mold Clean up and Asbestos removal.

3/14/2019 (Permalink)

Levi Frost, and Adam gearing up preparing to take on the mold growth.

SERVPRO of North Central Mesa has a team of highly qualified individuals that can help remove some of the worst smelling and hazardous material. Like mold growth or Asbestos. 

We have been educated through IICRC and from the SERVPRO corporate headquarters in Nashville Tennesse.  

With thousands of hours of experience to rely on, you can trust our team to make any situation better almost, "Like it never even happened."

This photo depicts a specific situation that required an emergency arrival on the scene after hours. 

The tenet was a pregnant mother that had found mold surrounding her dishwasher in the kitchen. The growth needed to be taken care of immediately because of the risk to the mother and child. She was only the tenet, although the apartment complex wanted it taken care of just as much as she did. 

With a little help from SERVPRO, the Apartment complex was happy to know that the ongoing mold problem is solved, and the mother was grateful for how quickly we responded.

If you're in an emergency and need a team of people to help, give SERVPRO of North Central Mesa a call. We'll take care of you. (480) 553-7103

Office staff that is here when you need them most.

3/14/2019 (Permalink)

These SERVPRO sisters are here to help!

SERVPRO has always made it a point, to be prompt, courteous, and have a human answering the phones at all times of the day.

Here at SERVPRO of North Central Mesa, we have a fantastic office staff that will answer the phone 24/7. 

No one knows when an emergency with happen, so we are always prepared for the worst. Our office manager Denise Frost is one the kindest sweet hearted people you can talk to, and Cary the other office personnel are well versed in the restoration industry with years of experience.

Both Cary and Denise have field experience and work close to the employees to stay on top of scheduling and taking phone calls.

Cary works quickly and effectively to collect all necessary information and dispatch to the right people.

If you have any questions, that may not be an emergency, but that need to get answered Cary and Denise are there to help. 

You can reach the office staff at (480) 553-7103 during the regular work week hours. 

SERVPRO of North Central Mesa Team

3/14/2019 (Permalink)

The team that is willing to go above and beyond for our happy customers. If your looking for work, give us a call. (480) 553-7103

SERVPRO of North Central Mesa is growing. We've recently brought on two new employees and are still looking to hire more. 

If you or a friend need some extra work, we are always looking for qualified people to join our Families franchise. We are currently at nine employees and are looking to expand our production team. 

We do require a background check, although no experience is necessary. We have an excellent training program and staff on hand ready to train you up to our SERVPRO standards. Our hiring process can be a quick process, so if you're interested, please reach out to our office staff at (480) 553-7103.

We have been in business for over nine years, and our mission is to have happy customers. 

The main thing we care about most is the willingness to go above and beyond for our customers. We want them to have the very best experience they can have after going through the emotional rollercoaster of having a Water damage restoration company come into their home.  We do work 24/7, so you might be required to work weekends and possibly even holidays.

Why SERVPRO? - We Exceed Client Expectation!

12/13/2018 (Permalink)

Here in the marketing department, one of the questions we are asked the most it, “Why SERVPRO?” The fact is that there are a ton of restoration companies you can choose from? It can be a daunting task to find a company to come into your home or business to take care of your things! We know that. So, we have decided to create a 6 part blog post to talk about why you should use SERVPRO of North Central Mesa for your water, fire, and mold remediation, biohazard clean-up, ozone treatments, vandalism cleanup, etc.

This is part 1 of the 6 part series of “Why SERVPRO”

We Exceed our Customer’s expectations

We were just in a meeting with other marketing agents for different businesses and one of the most common concerns that the marketing agents had was that once the marketing was successful and customers and clients were using their business that they would have a good experience with the actual service their company provided. As marketers, we work hard to acquire new customers and clients, so it is disheartening to see business not return after the initial use because of a bad experience with the service provided. I have certainly been in that place with other companies, so I understand!

Our Owner and Service Techs are awesome!

Luckily I haven’t had to worry about that at all since coming here. Paul Frost, the franchise owner, is one of the most honest people I have met and he routinely goes out of his way to help people both in the course of his business and in his personal life. Levi Frost and Adam Bello, our main technicians get nothing but praise from the jobs they go on. In fact, we generally get follow-up reconstruction jobs from the mitigation jobs they are on because our clients are so impressed with their work. They are professional and meticulous and they are both IICRC Certified! Bridget Bello, our Packout Manager, has a spitfire personality with a genuine heart and loves people. When dealing with pack-out issues these are unique and important characteristics to have. Pack-outs often involve dealing with sensitive and personal items and Bridget is very sensitive to that. During the pack-out, content cleaning, and content storage process she makes sure that items are handled with care. She personally invests herself with our clients to make sure their needs are taken care of.

Our Office Staff

Our office staff is pretty good too! Denise Frost handles the finances with a fine tooth comb and Cary Schellenberg, Denise’s sister, handles all of the paper/computer work (and there’s a TON of it…) and helps manage the job loads to make sure the company is running efficiently. This is important because it allows us to offer our top of the line services at very competitive prices. Denise is also the “Mother” of the business. (Quite literally, This is a family run local franchise and Paul & Denise started it all). Denise and Cary help keep us grounded when things get all crazy, especially around monsoon season.

Our Reconstruction Dept.

Adam Boynton is the manager over reconstruction. Our biggest joke running in the office is that he never has anything to do. The opposite is actually the reality. Between the reconstruction jobs we get from Levi and Adam’s work, Paul’s background (over 30 years in the construction industry) and reputation, referrals from all of the insurance agents and property managers who love us, and the online leads that come in from the awesome marketing department, we keep Adam busy and growing more gray hairs! He is an expert at managing all of the work along with all of the subcontractors we use to get our work done.

The Marketing Department

Now, this may seem a little self-serving, but our marketing department is pretty good too! Kevin Frost is the Marketing Manager and Brian Ford is his marketing partner in crime. We love to be in front of people representing our business because we really love and trust the people we are representing! We also spend a lot of time doing nerdy stuff behind computer screens. Brian and Kevin (yes,... we’re going 3rd person on ya…) are both Google Trusted Street View Photographers (We’ll talk more about that in another post in the series… stay tuned). We have the task of marketing our services, which usually involves misfortune on the part of our future clients. Talk about awkward… Kevin also spends time working as a volunteer for the local American Red Cross while Brian spends a lot of his off-duty hours trying to make sure his kids don’t terrorize the neighborhood.

There are a lot of ways that we could have started this “Why SERVPRO” series. We could have started out talking about all of the technology we use to make sure jobs are done right and efficiently, we could have talked about the Parent company and other supporting franchises around us, we could have talked about the hours and hours of education we go through to stay on top of the latest trends and industry innovations. But when it really comes down to it, we think that the people who work here make us successful. We have a 4.9-star rating in Google, 5-Star Rating on Facebook, and a 5-Star Rating in Yelp! And it’s because of our people!