Recent Water Damage Posts

How to Avoid Water Damage Issues While on Vacation

10/16/2020 (Permalink)

How to Avoid Water Damage while on Vacation with Water damaged house in background How to Avoid a Water Damage Issue While on Vacation

How to Avoid Vacation Water Damage Disasters while you're Away

So, the 2020 Holiday season is coming. With the crazy year we have had, assuming there isn’t a huge surge in COVID-19 cases, you might find yourself traveling to see family, or just to get away from civilization for a while. Either way, if you will be leaving your home or business for a while, there are a few things you will want to think about before leaving to avoid a possible water damage issue while you are gone. If a pipe leaks or bursts while you are away, water can destroy carpets, furniture, and even compromise the structural integrity of your home or building.

5 Water Damage Prevention Tips

  1. So here are some tips to help. You put your mind at ease, while you are away. 
  2. Check the pipes under all the sinks, as well as your water heater for cracks and rust. Inspect the hoses that connect to your washing machine dishwashers and refrigerator ice-maker.
  3. Replace any old or damaged hoses.
  4. Clear all debris out of your rain gutters and check for downspouts for any blockage. 
  5. If you have a sump pump check that it's in good condition. Also, ask someone to check your house periodically, while you are gone. Show them where the main water shutoff is located in case a pipe leaks or bursts. We strongly suggest turning off valves to washers, sinks, and toilets.

We hope you have a safe holiday and that you return to your home exactly as you left it. Using the Free Ready App developed by SERVPRO to help prepare for an emergency is a great way to prepare ahead of time. You can check out a video we made about the app and how you can use it in your home emergency preparation plan here: SERVPRO Ready App for Emergency Preparedness

SERVPRO of North Central Mesa is here to help 24 hours a day 7 days a week. Call us at (480) 553-7103 for any questions you have or if you have a water damage issue you need help with. We work will all insurance companies and direct pay customers. If you are on a mobile device you can also send us a message through our Google My Business listing at the following link: g.page/SERVPROofnorthcentralmesa

How to Replace a Toilet Supply line to Avoid a Water Damage issue in San Tan Valley and Mesa AZ

10/14/2020 (Permalink)

Replacement toilet supply line with specification tag Replacement Toilet Supply Line Specification Tag

How to Change your Toilet Supply to Avoid a Water Damage Issue

One of the worst things that can happen in a bathroom is a water leak, especially at the toilet or at the bathroom faucets. So in today’s blog, we’re going to give you tips on how to replace the bathroom water supply lines for both the toilet and the sink and to do it without having to worry about any leaks. We are called out to water damage issues in Mesa, AZ and San Tan Valley quite frequently for losses due to supply line issues, so we wanted to make sure you had the information you need to avoid having your own water loss.

So for toilets, obviously, the water supply line is right behind the bowl and underneath the tank, and there are two points where they leak. Point number one is the connection between the water supply line and the shut-off valve. The second place where it leaks is where it connects to the fill valve of the toilet. Now, believe it or not, these water supply lines should be switched out every ten years because they do go bad. But if you live in an area where homes were put together real quickly and the construction was a little questionable, you might want to check it more often. And we highly recommend that you stick with steel braided water supply lines because of their strength and durability. 

Step 1: Turn off the Water

The first thing you need to do is to turn the water off at the water supply line. And it doesn’t hurt to get a container and put it directly underneath where the fill valve is located. Typically, toilet supply lines are only hand-tight up against the fill valve of the toilet tank. So if that’s the case, you’ll be able to turn it clockwise if you’re looking down from the toilet tank. You can also use a set of pliers or channel locks if this is not hand-tight. Then, you will want to empty any water from the water supply line down into the container. 

Step 2: Remove the Supply Line

Next, use pliers or a crescent wrench to remove the old supply line from the shut-off valve. Best thing to do is to take the old water supply line with you to the home store to make sure you get the right supply line. Again, we suggest getting a steel-braided supply line. We highly recommend this because they’re more durable than the other types. 

There are four things to look for on the supply line tag tag when you go to your home store. 

  1. First, Look to make sure it has the correct connection. For example, if your current toilet setup has a click seal connection, you will want to look for a “click seal toilet” water connector.
  2. Second, you will want to make sure the connection is the right size connection (?”, etc)
  3. Thirst you will want to make sure it is the right length
  4. Finally, you need to know the compression fitting size that connects up with your shut-off valve.

Step 3: Installing the new supply line

The connection that goes up against your fill valve works just like a gas cap. So you’re going to twist it on, you’ll hear the click, and you’ll know that it’s sealed properly. So there’s no guessing. You’re going to attach the click seal water supply line at the shut-off valve first. So just thread it on by hand, and then tighten it until it’s nice and snug, but it doesn’t have to be too tight. Then you’re going to tighten the top connection until we hear the click so you know it’s tight enough.

Then all you need to do is turn the water back on at the shut-off valve. Finally, you just want to check and see if there are any leaks at this point and down at the shut-off valve, and when you see that there are none, you are good to go.

If you’re not sure what size fitting you have between the shut-off valve and the end of the water supply line, there’s a kit that you can get. It’s called the Universal Click Seal toilet connector kit. It comes with three different fittings—one, two, three—that fit into the water supply line. The gold fitting is 3/8”. The black fitting 7/16”. And the silver fitting is ½”. The fittings are really easy to use. You just need to determine which one you need for your shut-off valve. For example, if your shut-off is ½”, you take the silver adaptor and you thread it into the metal nut of your water supply line. Now, the cool thing is you can get the same universal click seal kit for water faucet supply lines. So just keep that in mind if you’re going to be searching for those at the store. 

For water faucet supply lines, it does help to have certain tools. You will want to have a basin wrench. Basically, if you’ve never used one of these before, it can reach up underneath the sink here, and it can grab onto the existing water faucet supply line that’s connected to the faucet.

Check your Sink Supply lines as well 

Start this by turning off the water supply at the shut-off. By the way, if you have a bad shut-off valve, well post another blog post on how to replace them. So again, the water supply lines should be replaced every ten years, and where they leak most is at the connection or at the connection with the shut-off valve or up at this connection between the faucet and the supply line. We find it helpful to slide the basin wrench up along the existing supply line and put it right on top of the nut. And then you can turn it counter-clockwise to loosen the nut that’s up against the bottom of the faucet. Then remove the rest of the nut by hand. It’s really easy to do this once you get the hang of it, but sometimes it takes a while. So again, just use a crescent wrench to loosen this nut that’s connected to the shut-off valve. Any time you see rust or corrosion on these supply lines, that’s a sure sign that you should replace these. A lot of the time the sink supply lines will have a tag that shows how long the supply line is along with the fittings it has. Hopefully the print on the tag is still legible on yours when you go to replace it. You can also use a click seal supply line to replace the sink supply line as well. What’s nice with these is you don’t need any tools to attach this to either the shut-off valve or the faucet. So, no tools necessary. 

You’ll want to tighten this onto the shut-off valve by hand. This part will not make the clicking sound, so you’re just tightening this until it won’t go any further by hand, but you don’t need any tools. Next, do the faucet connection and you will hear the clicking sound once it’s tight enough. Okay, now you just need to turn the water on and check your connections. So if there are no leaks you are good to go.

As I said in the beginning, these water supply lines, when they go bad, can be a real nightmare. We deal with these issues all of the time and they are one of the most common reasons we have seen that people have a water loss in their home. So hopefully these tips will help you out. 

If you have any questions, let us know. Feel free to send us a message through our Google my business listing at g.page/SERVPROofnorthcentralmesa (Make sure to use the mobile app with the message function) or call us at (480) 553-7103 and we will be more than happy to assist you with any questions you have.

I’d be happy to answer your questions. Take care. 

Water Damage Restoration job in San Tan Valley AZ

7/30/2020 (Permalink)

water damage restoration equipment in the back of a green box truck SERVPRO of North Central Mesa water damage restoration equipment

Water Damage Restoration Job in San Tan Valley

Last week we had a water damage restoration job we were working on out in San Tan Valley. The cause of loss actually occurred around 3 months ago, right when everything started getting shut down due to the COVID19 issue. Somehow the pipe underneath their kitchen sink broke and water started shooting out from underneath the sink. Luckily they were home because everyone was home, and they caught the issue before it got too serious. Or so they thought. 

In response to the pipe break they turned off the water main outside, cleaned up the water that had flowed into the kitchen, dining room, and living room and fixed the pipe. Everything felt dry, and the fixed pipe seemed to be working well. They thought they were in the clear and avoided a potentially huge disaster. 

But Wait… There’s More!

Fast forward 3 months, they noticed some discoloration on the sink cabinet while looking for some cleaning supplies. They thought it might be mold, so they called us out there to come to take a look at it. We went to check it out and were pretty positive it was mold growth. (technically we don’t do mold testing because it presents a bit of a conflict of interest.) So we had Randy at Adaptive, our Environmental Consultant who does mold testing, come do a mold test. Sure enough, it was mold and it had spread through most of the bottom kitchen cabinet and had affected a lot of the drywall behind the cabinetry. Pretty much everything had to come out to be replaced along with the tile flooring throughout the kitchen.

They didn’t think to have someone come take a look at things because they thought they had dried everything out. Most restoration companies have advanced equipment to see issues most people aren’t able to detect with their hands and eyes. What seems to be dry could very well be saturated with water and waiting to produce mold. The job mentioned previously quickly escalated to a $15,000 plus fix and it could have been avoided by having us come out to see what you can’t. Generally, when we get called out to one of these jobs there is some saturation in the cabinetry and flooring. If we are able to catch it in time and dry everything in place it may cost $600 to $1200 to fix instead of $15,000+.

What’s worse is that their insurance company didn’t cover the loss because they considered it negligence because it wasn’t properly taken care of during the original event. That stung. 

Our Water Damage Restoration Tools

SERVPRO of North Central Mesa uses top of the line water damage restoration technology to help our customers get the best results possible. You might be curious about what all we use when we are coming out to inspect your property. I’m going to list most of that equipment here. 

Moisture Detection Technology

Moisture sensors and readers are used to detect the amount of moisture on specific surfaces and materials and in the specific area in general. We have penetrating and non-penetrating sensors that show us the amount of moisture and saturation in walls, cabinets, and other items. We are able to monitor the amount of moisture on surfaces so we know when they have been completely dried out. We use Thermo hygrometers to measure the temperature and relative humidity of the area affected. It allows us to make calculations to create the optimal drying conditions.

Fans and Dehumidifiers

These guys are the workhorses. You may have seen some of our work on Instagram. If so, you might know that a lot of our fans look like snails. That’s what we call them too. We have other fans that also look like mini spaceships. You might have guessed that they are a bit more effective than that box fan you may be used to keep your rooms from feeling like a fryer in the Arizona summer. You would be right. They can also be pretty loud depending on the surrounding environment. So be prepared for that. The dehumidifiers are one of our secret weapons. They suck the moisture out of the area surrounding the affected area being dried out to speed up the drying time. They are pretty cool machines, but before you rush out to buy one to play with, realize that they will set you back around a couple thousand bucks!

Disinfectant Fogging and Deodorization

Assuming we are able to dry everything in place and not cut out any drywall or other materials, the job is almost done. Generally, disinfection and deodorization services will also be required. The disinfection usually involves wiping down surfaces with our proprietary hospital grade cleaners. Occasionally ultra low-volume fogging machines or thermal foggers may be required to reach hard to reach areas. You may have seen us using these machines in person or on social media lately with all of the disinfectant fogging we have been doing for local businesses and some of the local law enforcement vehicles. It’s basically the same concept. We are just targeting mold instead of COVID19

We use commercial grade ozone machines to get rid of any lingering smells if there are any. They do some pretty serious work. When we use them the areas that we use them in have to be vacated for the duration of the treatment. That could be anywhere from 12 to 24 hours. A nice time for a vacation or camping trip!

If you have any questions about an issue that pops up in your residential or commercial property please feel free to reach out to us. We are here to help. Generally, our goal is to dry as much material in place as possible to keep and repair costs and times as low as possible. No one likes living in a construction zone and insurance companies, and those who end up not being covered, appreciate the fact that we try to keep repair bills as low as possible. 

Water Damage Restoration Mesa Arizona

11/20/2019 (Permalink)

Water Damage Restoration in Mesa Arizona

SERVPRO of North Central Mesa Water and Fire Restoration Services is a full-service disaster cleanup company servicing the Mesa AZ area for around a decade. Our company is fully licensed (IICRC), certified and insured to take on any size project whether it be a small residential damage or large commercial loss. Accredited by the BBB with an A+ rating and stellar reviews from past clients, you can trust us to perform quality work with excellent customer service. Below you will find each of the services we offer in the Mesa Area.

Our Water Damage Services

For a decade, SERVPRO of North Central Mesa has become a trusted resource for home and business owners looking for Damage Restoration and Flood Cleanup Services in the Mesa AZ area. We understand how difficult dealing with property damage can be, especially when it is your home or business. We take pride in the fact that for the last decade, residents and businesses in Mesa have trusted us to make things “Like it never even happened.” We are the first step to getting a home or business back to its original state and having life resume as normal. All these years of service have equipped us with the knowledge and experience to handle any size water damage project.

Causes of Water Damage

  • Flood Cleanup
  • Pipe Burst
  • Window and Roof Leaks
  • Pipe Leaks
  • Sewage Backup
  • Toilet Overflow
  • Summer Monsoons

Water Damage Restoration Process

  1. Safely Stop the Flow of Water
  2. Notify Insurance
  3. Professionally Inspect the affected areas
  4. Begin Water Extraction
  5. Remove Damaged Material from the Building
  6. Disinfect Affected Areas and Place Drying Equipment
  7. Monitor Affected Areas Daily
  8. Mold Testing Clearance
  9. Reconstruction

Water Damage Restoration Pricing

One of the most common questions from people who are dealing with water damage for the first time is; How Much is this going to cost? Obviously the answer to this depends on the extent of the damage but we want to educate all of our clients on the process so there are no surprises. We are one of the most cost-effective restoration companies in Mesa Arizona and have some of the fastest dry out times in the industry.

We hope that this has helped answer a lot of the questions you have. We have customer service representatives standing by 24/7/365 if you would like to speak with someone personally. Our phone number is 480-553-7103. Give us a call and let us know the details of your water damage and we will offer some specific advice. We are looking forward to getting the chance to serve you!

Here’s what your neighbors are saying about our service!

James Mohler  (5 Star Review in Google)

These guys do a great job at fire, flood, and biohazard cleanup as well as mold and asbestos removal!!! I would give them 10 stars if the option was available!!

Alex Smith (5 Star Review in Google)

These guys are great! I had a pipe burst in our office bathroom upstairs that flooded the whole office. Levi and Adam showed up and went to work and had all of the water extracted pretty quickly so we were at least able to get back to work. Over the next couple of days, they worked around our schedule to get rid of all of the damaged flooring and drywall. 

They made sure we knew exactly what was going on the whole time. We have had issues in the past where we have used other restoration companies and we didn't know what was going on from day to day. Adam B worked on the office reconstruction and we had the same great communications. There were some hiccups along the way, but nothing that could have been expected and they took care of everything. The finished product was fantastic.

cie taylor (5 Star Review in Google)

Kevin & Paul are a delight to work with.  The service is impeccable as well as the job they do:   Very impressive work. Customer relationships are fostered and it shows in the way the team deals with people.  They LISTEN to any and all concerns. Best of the Best!

Peter Fay (5 Star Review in Google)

I was incredibly Impressed with SERVPRO and especially Mr. Paul Frost! Not only did the owner himself come out the same day I called, I truly felt like he cared about me as a customer. He was prompt, courteous and extremely knowledgeable! I would definitely recommend SERVPRO and Paul to anyone!

Allen Smith (5 Star Review in Google)

Right after a company Christmas party, the Fire sprinkler system on the 3rd floor of our building had burst. We called out SERVPRO and they were at the property within an hour or two and got everything situated.

Does my Insurance policy cover this kind of insurance Claim?

8/19/2019 (Permalink)

Toilet overflow in a school. This was indeed covered by their insurance company.

Residential Water Damage happened

What will my Insurance Cover?

We have jobs come in the past two weeks that are caused by water, and where there was a water damage issue inside the home that was caused by a problem outside of the house. One issue was a busted pipe right by the outside wall of the house. In the second case a sprinkler head busted, the water shot up like a geyser, and entered through a grated area under the roof and flooded a bedroom. In the first case, the insurance company denied the claim. In the second case, the insurance company initially said they were going to deny the claim, but we are working with the homeowner to try to dispute their argument.

A summary of the common language in homeowner’s insurance contracts reads something like this. If the water source of the damage were from inside the house (a broken pipe, toilet flooding, bathtub flooding, etc.), it would be covered as long as the issue wasn’t caused by faulty repairs, poor maintenance or neglect. If the source of the water were from the outside, it would have to come from anywhere other than the ground to be covered. Even rainwater, if it touches the ground before entering the home, would not be included. That would generally be considered flood damage and would have to be covered through flood insurance. Another issue dealing with broken pipes is that insurance typically won't cover the loss if it wasn’t “sudden and accidental.” So, if the cause of loss was from a slow leak in a pipe, chances are it won’t be covered.

In the second case, as was previously mentioned, we are working with the homeowner to dispute the coverage denial. The argument here is that the source of the water, though it was from the ground, was caused by a pressurized line in the ground and not a traditional flooding issue. This is where the fine print comes in, and I have not had a chance to review the policy directly. But you should know what the fine print of your policy says. For example, Progressive Insurance’s website lists three different levels of homeowners insurance, that different cover things (“perils”).

The “perils” are generally listed as follows. Some coverages cover all of them; some only cover a portion of them.

  • Water or steam
  • Steam or hot water heating systems and water heater
  • Fire or lightning
  • Windstorm or hail
  • Explosion
  • Riot or civil commotion
  • Falling objects
  • Aircraft
  • Vehicles
  • Smoke damage: sudden and accidental
  • Vandalism
  • Theft
  • Weight of ice, snow or sleet
  • Artificially generated electrical current
  • Freezing of plumbing, heating, air-conditioning, fire protection systems or appliances

Make sure to ask your insurance agent, or a prospective insurance company, specific questions about what is and isn’t covered under your policy. This can help you know what to expect when you have a water damage issue ahead of time.

If you have any questions, feel free to reach out to your insurance agent to confirm your insurance details.

Commercial Restoration and your documents

8/14/2019 (Permalink)

These documents that are stacked inefficiently have water damage and won't be restored anytime soon.

Lawyers, Doctors, Dentists. What do these professionals have in common? A lot of paperwork. When a business experience a fire, flood, or any damage that causes the business to shut down temporarily, it only has a 55% chance of shutting down for good.

Having an emergency plan in place helps prevent things like this from happening in general. It also helps when something does happen, you have a plan to combat it.  SERVPRO has fantastic technology that helps get business up and running faster than usual. One of the cool things that SERVPRO does that not all other restoration companies have is Document restoration techniques. Sublimation is a process that SERVPRO uses to ensure the safety of papered documents. It works by sealing it in a vacuum freezer and helps by drying out the item to help restore it to original condition.

Having documents like legal information, medical, loans, and receipts saved after a loss can be the saving grace to keep businesses running. Along with vacuum freeze-drying to dry out documents SERVPRO team uses a process called Gamma irradiation to decontaminate materials that could be affected by category three loss, or Grossly contaminated items by bio-hazards waste like feces, or urine. The gamma irradiation process does not create radioactive elements or turn anything green. Although here at SERVPRO we do bleed green.

If your home business or commercial building has sensitive documents that need to be restored quickly and efficiently, you know who to call. SERVPRO of North Central Mesa will be there for you when you’re in need. Just give us a call at (480) 553-7103. Our green team of professionals will be on their way to help save the day, along with your documents.

Water damage restoration services in San Tan Valley AZ

7/1/2019 (Permalink)

Water Damage from Improper Toilet Maintenance

Imagine waking up in the middle of the night and as your foot hits the floor it feels like a wet mush. What would you do? If this has just happened to you, make sure to give us a call at (480) 553-7103 so we can help! Recently SERVPRO of North Central Mesa had a water damage restoration job in San Tan Valley AZ that was caused by a broken nut on the toilet supply line from the upstairs toilet that flooded the whole upstairs and most of the downstairs. One of the largest causes of water damage that we come into contact with are under maintenanced toilets. Toilets should be checked on a quarterly basis to make sure they are working properly and to make sure none of the pipes are rusted or corroded. 

Suggestions to avoid Water Damage Issues

  1. Check the toilet supply line (the piping from the wall to the toilet that fills the tank) to make sure it is connected properly, isn’t corroded, and doesn’t have any cracks. 
  2. Check the Fill valve and flapper to make sure they are working properly to let in and out the right amount of water. If one of those mechanisms are not working properly flooding can occur.
  3. Make sure the wax ring around the bottom of the toilet is intact. This takes a little more work to check. You will want to make sure the water to the toilet has been turned off (this can usually be done at the toilet supply line) and the toilet has been flushed. This does not have to be done as often as the others. But should be done at least every other year or if you feel movement at the base of the toilet.

If there is damage to the toilet supply line or the fill valve or flapper that causes a water damage restoration claim, there is a chance that it would not be covered by an insurance claim. Most claims are written to only cover sudden and unforeseen losses. So, if your adjuster decides that the loss was caused by a lack of routine maintenance, there is a good chance it will not be covered.


Because there are many toilet and toilet parts manufacturers, the picture with this blog post may not match your specific toilet. If you have questions as to what is where on your toilet performing a Google search for your make and model in the Google Images section will usually find a result that will match your toilet. Fluidmaster is one of the largest toilet and toilet part manufacturers in the US and has a great resource for helping you with your toilet maintenance. You can find that here: Fluidmaster Toilet TroubleShooting.

Water Damage, from Mesa to Fountain Hills

6/19/2019 (Permalink)

Water damage on the floor causes SERVPRO's team of professionals to remove baseboards and the flooring.

During the weekend SERVPRO of North Central Mesa got a call that a homeowners house had water coming out of the garage door and they needed some professional help. SERVPRO was able to show up to our friendly customer's house in Rio Verde. Yes, late at night, SERVPRO traveled an hour to head north of Fountain Hill within the first couple of hours of the initial call.

It was around 7 pm that night SERVPRO just started the Mitigation process of this disaster, and our technicians had to meet the Neighbors to gain access to the property because the homeowner was out of town.  Once they were given access to the home, our team assessed the damaged areas, which included the garage, the Master bedroom, Master closet, and about half of the family room.

Once assessed, the next step is extracting the carpet and pad. After extraction, they cut out all the damaged carpet and Padding to get it all out of the way. Because there was Delamination on the rug, the insurance company approved to rip out all the broken carpet as well as the pad.  After extracting, cutting, and a lot of pulling carpet and padding. The technicians set all the necessary equipment that is required to dry the home properly. Just some of the equipment they used that day were our generic high-quality Air movers, Power distribution box, and some extension cords to dry the hard to get areas. Now that was just the first night.

Since there are so many moving parts to the mitigation side of a flood or a water loss, a technician has to go back to the building every single day to check on the drying process of the building. After four days of extracting, cutting, drying, and monitoring, our team had confirmed that the equipment had effectively dried the home completely.  That concluded the mitigation part of the water damage restoration. Now the homeowner must work on the Reconstruction of the house to get it restored to preloss conditions.

2019 Hydration Campaign for Mesa Arizona

6/3/2019 (Permalink)

That's a lot of water!

The 13th Annual Hydration Campaign starts today. It runs through June 3rd through September 27 and is all about getting supplies of water to people in need. The goal this year is close to 400,000 bottles of water to help with the heat this summer is bringing.

The reason for this campaign is for the less fortunate during the hot summer months. Jen Duff has partnered through the United Food Bank to numerous agencies in the east valley. With the hydration stations are located all over the place.

A News Conference launched the program at the United Food Bank, which distributes donated water to numerous nonprofit organizations in Mesa and Throughout the Valley. Last year, a record of 836,154 bottles were given to the campaign. That crushed the previous goal of 500,000 bottles of water.

This Campaign makes it simple to help the vulnerable amongst our community. For just a couple of bucks, you can buy a case of water and have it donated. All across the city, there are places for drop off, or you can call me, and I’ll personally drive by and pick it up from you if you can’t drop it off yourself.

Drop off locations are located all over the valley, let us know if you need help finding them.

Here are some of the Drop off locations.

Red Mountain Multigenerational Center
7550 E. Adobe Road
5:30 a.m. – 9 p.m. Monday – Friday
8 a.m. – 1 p.m. Saturday
480-644-4800

United Food Bank
245 S. Nina Drive (north of Broadway between Extension and Alma School)
6 a.m. – 3:30 p.m. Monday – Friday
480-398-4464

*Paz de Cristo
424 W. Broadway Road
7 a.m. – 3 p.m. Monday – Friday
480-464-2370

*A New Leaf-East Valley Men’s Center
2345 N. Country Club Drive
8 a.m. – 5 p.m. Daily
480-610-6722

*The Salvation Army
Mesa Citadel
241 E. 6th St.
8 a.m. – 4 p.m. Monday – Friday 
480-962-9103

Mesa Chamber of Commerce

165 N. Centennial Way #208
8 a.m. – 5 p.m. Monday – Friday
480-969-1307

Superstition Springs Center – Management office (upper level near the food court)
6555 E. Southern Ave.
8:30 a.m. – Noon and 1:30 p.m. to 5 p.m. Monday – Friday
Or call security at any time (480) 641-1052

Mesa Main Library
64 E. First St.
10 a.m. – 8 p.m. Monday – Thursday
10 a.m. – 5 p.m. Friday – Saturday 
480-644-3100

Red Mountain Library
635 N. Power Road
10 a.m. – 8 p.m. Monday – Thursday
10 a.m. – 5 p.m. Friday – Saturday


Dobson Ranch Library

2425 S. Dobson Road
10 a.m. – 8 p.m. Monday – Thursday
10 a.m. – 5 p.m. Friday - Saturday

Rhodes Aquatic Complex
1860 S. Longmore Road
1 p.m. – 8 p.m. Monday
1 p.m. – 7 p.m. Tuesday – Friday 
1 p.m. – 6 p.m. Saturday
1 p.m. – 5 p.m. Sunday


Pool open daily through August 4, weekends through Labor Day Sept. 2
480-644-2550
SPECIAL: 2 for one admission Monday - Friday with the donation of a case of water (FlowRider excluded)

Mesa Community College – Southern & Dobson
1833 W. Southern Ave.
24-hour drop-off at MCC College Police – Building SC 14
480-461-7763

Mesa Community College – Red Mountain
7110 E. McKellips Road
24-hour drop-off at MCC College Police – Ironwood Building
480-461-7763

Dobson Ranch Homeowners Association 
La Casita Recreation Center 
2719 S. Reyes
8 a.m. – 9 p.m. Monday – Saturday
9 a.m. – 8 p.m. Sunday
480-831-8314 

Southern Pavilion Self Storage
7110 E. Southern Ave.
9 a.m. – 5 p.m. Monday – Saturday
480-830-1425

Keller Williams Integrity First Realty
2500 S. Power Road, Suite 121
8 a.m. - 5 p.m. Monday - Friday
480-854-2400

The Kenny Klaus Team
Keller Williams Integrity First Realty
2919 S. Ellsworth Rd #133
8:30 a.m. - 5 p.m. Monday - Friday
480-354-7344

Athoria Games
6134 E. Main St. C103
480-300-9957
11 am - 9 pm Monday - Saturday
11 am - 5 pm Sunday

5 things you can do to help prevent water damage events at home!

1/11/2019 (Permalink)

No one wants to deal with water flooding issues in the home. Sometimes they are caused by events that are unavoidable and unexpected. There are, however, 5 areas in your home that you can routinely check to help avoid the majority of the water loss jobs we deal with.

1. Check your Toilet supply line and flush valve

The most common causes of water loss/damage that we see are issues with the toilet. Either the supply line has come loose or cracked or the flush and fill valves are not working properly. Faulty flush valves can also cause unusually high water bills when they go undetected. Checking upstairs bathrooms is essential because a flooding issue from an upstairs source will generally affect the upstairs and downstairs area of the home. If you need help with regular maintenance of your toilet, here is a great resource from Fluidmaster (Toilet Upkeep Guide)

2. Make sure that washing machines are installed and working properly

We recently had 2 water extraction jobs here in Mesa, AZ where the washing machine was the cause of loss. In the first case, there was something wrong with the regulator sensor on the washer and the water overfilled the washing tub and filled up the pantry and kitchen in a ton of water and soap. At least the floor was ready to mop after hundreds of gallons of water were extracted. Luckily, we were on site quick enough to extract the water before any damage was done to the house.

In the other case, the installers had nicked the water supply line when installing the washing machine. The issue was not discovered until the first load of laundry was done and the homeowner got a lot more than just a clean load of clothes.

This can also just happen over time. We had an issue where one night we kept walking into the garage and the floor in the laundry room was wet. We cleaned it up thinking the kids had just spilled something. About an hour later we had to go back through and it was wet again. We were baffled. After about an hour of looking for the issue, we found that there was a very small crack in the water supply line that was lightly spraying water out behind and then under the washer.

Luckily we caught it in time. That could have caused some major issues.

3. Make sure your water heater is working properly and doesn’t need to be replaced

Water heaters are one of the most appreciated yet under maintenance household appliance. It usually sits out in the garage, so its, “out of sight, out of mind.” Having a water heater that is not in proper repair can cause high monthly energy bills, rusty water, and can cause severe water damage. Luckily, most of the time the water damage is done to the garage area and does not filter into the home. But a lot of the time it will affect the walls that separate the garage from the home. Because the garage is not a high traffic area, water issues are not discovered right away. That means damage to drywall and usually a breeding ground for mold.

4. Make sure your dishwasher is connected properly

Water issues from dishwashers are usually caught pretty quickly because the kitchen tends to be a high traffic area in most homes. Especially in a home like ours where kids are constantly searching for cookies, juice boxes and granola bars that we try to keep well hidden. We have had a few jobs in the past where people woke-up to kitchen floors fully flooded after leaving the dishwasher to do its work right before heading to bed. Similar to the washing machine, do periodic checks of the water supply line to the dishwasher to make sure there aren’t any loose connections and that the hose is in good condition and not cracking.

5. Make sure water hoses to the fridge are not kinked and are in good condition.

So, any fridge that has an ice maker or water dispenser is obviously going to have some type of water supply line connected to it. We don’t usually see issues from those supply lines because they don’t have the amount of water running through them as other supply lines do. However, we did have one case where a property owner called us out to a house where the renter kept smelling an odd smell by the refrigerator and after completely cleaning out it out still couldn’t find the source of the odor. We recognized the smell as a potential mold issue right away. After moving the fridge out of its space, we could instantly see huge water damage and mold issue that was infecting the whole drywall and cabinet area that was around the fridge. It was caused by a crack in the water supply line.

So, there is really no way to totally eradicate the possibility of having a water loss on your property. Weird things happen every day. Hopefully, they don’t happen all that often. But checking these 5 areas on a quarterly basis can help to avoid major water issues. One of the reasons this is so important is that Homeowners Insurance policies are generally very specific about what they will and won't cover. Most of the people we deal with just assume that since they have insurance they are good to go. Insurance mostly only covers water losses where the loss was caused by a sudden and unexpected event. So, a slow leak here or there or an issue where the loss could have been avoided by general routine maintenance are generally not going to be covered by insurance and will have to come out of the property owner’s pocket.

The Toilet is the Main Suspect....

5/23/2018 (Permalink)

The Toilet is the Main Cause of Residential Water Damage We Deal With

The leading cause of residential water damage issues we deal with is from toilet issues. More specifically faulty toilet shutoff valves and fill/flush kits. It is important to check them at least once a year, but preferably every quarter.

When checking the shutoff valve make sure that there isn't any leaking at the shutoff valve or any of the pipes or lines attached to the shutoff valve. One of the other issues with the shutoff valve is rust. Rust on the shutoff valve can prevent you from being able to turn the valve off. Because rust can make it hard to turn the valve off, there is also a chance that putting too much force on the valve can cause attached pipes to break. If you are having a hard time turning the valve, try to use WD-40 to loosen the valve up.

Another issue that can cause the toilet to flood are issues with the fill and flush kits. The fill and flush kits regulate the amount of the water that fills the toilet tank after a flush. When there is a break in the line between the flush and fill kits it throws off the regulator and the water will keep filling into the tank without turning off when it’s full. To keep this from happening regularly check the line between the kits when you are checking the toilet shutoff valve.

If for some reason there is a toilet flooding issue and you are not able to turn the water off at the point of the toilet, immediately turn the water off at the main water shutoff valve for the property. A good way to prepare ahead to know where the main shutoff valve is use SERVPRO’s free ERP (Emergency Ready App) to log where all of the shutoff valves are in the house. You can see more about the ERP here: www.ready.SERVPRO.com

4 Signs You Need to Change your Water Heater

5/17/2018 (Permalink)

Water Damage from worn out Water Heater

Two of the most common causes of water damage in residential homes are faulty toilet shut-off valves and water heaters gone bad... That sounds like a parody title from a Jerry Springer show! But it's a serious issue! Below we will list the 4 signs that you need to look for to see if you should consider getting a new water heater. Then we'll talk about a water damage job we had from a homeowner whose water heater went caput. 

4 Signs that you should consider getting a new water heater

  1. Your water heater is 10 years old or older.
  2. Rusty water is coming from your water heater.
  3. You hear rumbling noises from your water heater.
  4. There is moisture gathering on the outside or around your water heater. 

Water Damage in Mesa AZ from a bad water heater

This is just a normal Hot water heater gone bad. The water was left unattended for multiple days. Even as early as 48 hours, growth can start to form. Since this was a case where the water heater closet had absorbed most of the water, it did not get much further than two rooms from the source. This still required 4 days of Monitoring and 3 days of drying with equipment running all 3 days.

You just never know when disaster is going to strike, but a Quick response is imperative.  When disaster strikes your home from things like a water heater gone array, the sooner you respond, the limited the damage will be to that property.

To ensure quick response, make sure you have a plan in place to quickly address any emergency situation. SERVPRO's ERP (Emergency Ready Plan) is a great way to do that! It's a free app available on any device that allows you to have your emergency plan and contacts at your fingertips! You can get more information here https://ready.SERVPRO.com.

If you need help setting your plan up please give us a call at (480) 553-7103 and SERVPRO of North Central Mesa will be there for you to make it “Like it never even happened.”

Flood Damage Job in Mesa AZ: Model Planes

5/15/2018 (Permalink)

SERVPRO of North Central Mesa Responds to Emergency Water Damage issues within 2 hours

Sunday April 10th 2017. This owner will never forget that day. The noise of dripping water inside of his house woke him up around 1 A.M. That’s right, just a little after midnight this homeowner stepped off his bed only to hear the squish of the sopping wet carpet. Shortly after calling and dealing with his insurance, he called SERVPRO to come out to his house in Mesa, 85203. Within the hour, SERVPRO of North Central Mesa was on scene and started extracting 100’s of gallons of water from his home.

Before we start moving contents in people homes, one of the things we ask of people is to move any sacred or personal possessions out of the way. After we had mentioned that to the homeowner, he told us to follow him. Then we saw his plane room, WOW. There were Thousands of different kinds of parts and planes. The main focus, of course, was what was on the ground. After that our main concern is making sure nothing would be affected by the Moisture in the air as well.

Once everything gets dry, you can look forward to getting another update of these amazing birds.

Tonto Verde house flood

11/22/2016 (Permalink)

Water damaged tile, with baseboard, carpet, and pad removed.

Sunday, November 13 SERVPRO of North Central Mesa had gotten a call that someone’s house had water coming out of the garage door and they needed some professional help. SERVPRO was able to show up to our friendly customer's house in Rio Verde, just north of Fountain Hill, within two hours of the initial call. It was around 7pm that night SERVPRO had started the Mitigation process of this disaster.

            Levi Frost, and RJ Hartman our technicians had to meet up with the Neighbors that night in order to get access to the property because the homeowner was out of town.  Once they were giving access into the home our team assessed the damaged areas. Which included the garage, the Master bedroom, Master closet, and about half of the family room.

Once assessed, the next step is extracting the carpet and pad. After extraction, they cut out all the damaged carpet and Padding to get it all out of the way. Because there was Delamination on the carpet the insurance company approved to rip out all the damaged carpet as well as the pad.  After extracting, cutting, and a lot of pulling carpet and pad. The technician's set all the necessary equipment that is required to dry the home properly. Just some of the equipment they used that day were our generic high-quality Air movers, Power distribution box, and some extension cords to dry the hard to get areas. Now that was just the first night.

Since there are so many moving parts to the mitigation side of a flood or a water loss, a technician has to go back to the building every single day to check on the drying process of the building. After 4 days of extracting, cutting, drying, and monitoring our team had confirmed that the equipment had dried the home completely.  That’s also just the Mitigation side of this disaster. Now the homeowner has to work on the Reconstruction of the home to get it all back together again.

Water damage with a hint of mold.

10/10/2016 (Permalink)

Water heater in the Closet, you just never know when it could happen to you.

This is just a normal Hot water heater gone bad. When water is left unattended for multiple days or even as early 48 hours, growth can start to form. Since this was a case where the water heater closet had absorbed most of the water, it did not get much further than two rooms from the source. This still required 4 days of Monitoring and 3 days of drying with equipment running all 3 days.

You just never know when disaster is going to strike, but a Quick response is the key.  When disaster strikes your home from things like a water heater gone array, the sooner you respond, the limited the damage will be to that property.

To ensure quick response, make sure you have a team of professionals equipped with necessary Personal Protective equipment, and if you don’t have a team ready to go for yourself. Give us a call at (480) 553-7103 and SERVPRO of North Central Mesa will be there for you to make it “Like it never even happened.”

That's not flying, it's falling with style.

4/13/2016 (Permalink)

Over a 100 airplanes, and airplane parts.

Sunday April 10th. This owner will never forget that day. The noise of dripping water inside of his house woke him up around 1 A.M. That’s right, just a little after midnight this homeowner stepped off his bed only to hear the squish of the sopping wet carpet. Shortly after calling and dealing with his insurance, he called SERVPRO to come out to his house in Mesa, 85203. Within the hour, SERVPRO of North Central Mesa was on scene and started extracting 100’s of gallons of water from his home.

Before we start moving contents in people homes, one of the things we ask of people is to move any sacred or personal possessions out of the way. After we had mentioned that to the homeowner, he told us to follow him. Then we saw his plane room, WOW. There were Thousands of different kinds of parts and planes. The main focus of course was what was on the ground. After that our main concern, is making sure nothing would be effected by the Moisture in the air as well.

Once everything gets dry, you can look forward to getting another update of these amazing birds.