Recent Posts

Monsoon Microburst Damage Cleanup in Mesa AZ

7/16/2018 (Permalink)

Monsoon season has started in Arizona! Last week a huge storm hit the Phoenix and Mesa areas! One of the big issues that come with the monsoon storms are microbursts that can cause a ton of damage to homes in their paths!

This weekend we were performing a packout job for a home in East Mesa that had a huge tree from a neighboring school fall right through the roof! Luckily no one was home,  but it did a good amount of damage to the structure of the home. What may be unnerving to their neighbors is that the school has 2 more trees about the same size (they are pretty huge) right along the same wall. I was talking with the contractor who was working for the school, he stated that while they were working to haul away the tree that fell, the wind kicked up again and the other trees started swaying. He said they hightailed it out of there until the wind died down again.

The same storm sent a 70-year-old lady to the hospital after a huge tree fell on her home

Make sure that if you have trees in your yard that they are kept up and trimmed properly. A lot of the calls we get during monsoons either deal with water damages or trees falling through homes. The local roofing companies love it, insurance companies... not so much!

Tornadoes in Arizona? Here's what to do!

5/23/2018 (Permalink)

Since 1950 there have been 244 tornadoes recorded in Arizona. 9 of those happened in the Mesa AZ area from 1967 to 2014. Because they rarely happen in these parts, people are generally not prepared for them and don't know what to do when they do hit. I grew up in Florida where hurricanes and tornadoes were a common occurrence. I was happy to learn they weren't too common out here after moving here. I had my share of them.

So, here are some things to think about if you find yourself in the rare path of an Arizona tornado.

  • Don't run outside and stay away from any window.
  • Don't open any windows. It will not decrease air pressure.
  • Winds increase in narrow spaces such as under bridges and underpasses. Don’t seek shelter under them.
  • Don’t try to outrun a tornado in your vehicle
  • Don’t stay in mobile units.
  • Find the nearest shelter or low lying area
  • Try to find a room with exterior walls
  • Cover yourself with bedding
  • Seek shelter in a permanent structure.

Here is a link to a Google map that lists all of the tornadoes that have been tracked in Arizona since 1950: Arizona Tornado Map

If you have damage to your property, give us a call and we can help you deal with your insurance and answer any questions you have! (480) 553-7103 - SERVPRO of North Central Mesa

The Toilet is the Main Suspect....

5/23/2018 (Permalink)

The Toilet is the Main Cause of Residential Water Damage We Deal With

The leading cause of residential water damage issues we deal with is from toilet issues. More specifically faulty toilet shutoff valves and fill/flush kits. It is important to check them at least once a year, but preferably every quarter.

When checking the shutoff valve make sure that there isn't any leaking at the shutoff valve or any of the pipes or lines attached to the shutoff valve. One of the other issues with the shutoff valve is rust. Rust on the shutoff valve can prevent you from being able to turn the valve off. Because rust can make it hard to turn the valve off, there is also a chance that putting too much force on the valve can cause attached pipes to break. If you are having a hard time turning the valve, try to use WD-40 to loosen the valve up.

Another issue that can cause the toilet to flood are issues with the fill and flush kits. The fill and flush kits regulate the amount of the water that fills the toilet tank after a flush. When there is a break in the line between the flush and fill kits it throws off the regulator and the water will keep filling into the tank without turning off when it’s full. To keep this from happening regularly check the line between the kits when you are checking the toilet shutoff valve.

If for some reason there is a toilet flooding issue and you are not able to turn the water off at the point of the toilet, immediately turn the water off at the main water shutoff valve for the property. A good way to prepare ahead to know where the main shutoff valve is use SERVPRO’s free ERP (Emergency Ready App) to log where all of the shutoff valves are in the house. You can see more about the ERP here:

3 Leading Causes of House Fires

5/22/2018 (Permalink)

No one wants to have to deal with a house fire. I have personally had a kitchen burn out and have dealt with several houses suffer a total loss from fires while working with SERVPRO of North Central Mesa. We have noticed a few things people should look at when trying to prevent the possibility of a house fire.

Some of the most common causes of house fires are:

  1. Cooking Equipment
  2. Smoking
  3. Heating Equipment. 

Cooking equipment such as microwaves, cooking oil and turkey fryers (Or a slow cooker if you are a This is Us Fan) are the leading cause of house fires at 47%. They also cause 20% of home fire deaths and 45% of fire injuries. Always watch food that is cooking and make sure that flammable items are kept away from heating elements. Also, avoid cooking while sleeping or intoxicated with alcohol or medication.

While smoking materials only account for 5% of house fires, it causes 21% of home fire deaths which causes it to be the most deadly cause of house fires. Faulty lighters and cigar/cigarette butts that have not been extinguished are the leading culprits. Of course, the best way to avoid a fire from smoking materials is to not smoke. But if you do smoke, make sure lighters are put in areas where they are less likely to ignite (ie: extreme heat) and make sure all butts are extinguished after use. Also, with the rise of vaping, make sure batteries are removed from vaping devices while not in use. 

Space heaters and uncleaned chimneys are the leading causes of house fires from heating sources. To avoid this, make sure that chimneys are cleaned out regularly (click here to find a chimney sweep near you in Mesa, AZ) and don't leave space heaters unattended. According to the National Fire Protection Association, from 2011-2015 fires from home heating sources caused about "$1.1 Billion in direct property damage."

*blog information from 2011-2015 statistics from the National Fire Prevention Association.

Mold Removal vs. Mold Remdiation

5/22/2018 (Permalink)

Interesting Fact! In the Mesa AZ area, On average, there are about the same number of searches per month on Google for "mold removal" and "mold remediation." (Around 20) As marketers with SERVPRO of North Central Mesa, Kevin and I sometimes get asked what the difference is between "mold removal" and "mold remediation." The answer is quite simple. They are pretty much the same thing.

In reality, it is nearly impossible to remove all mold in a particular area. That's not a bad thing. Mold in and of itself is not bad as we generally have it thought out in our heads. For example, Some molds are used to make some delicious types of cheese. Mold generally becomes a problem when it starts to grow on surfaces inside buildings. But outdoors, we encounter mold spores almost on a continual basis.

Inside exposure to mold is most dangerous to small children, those with severe respiratory issues, and those with weakened immune systems (for example someone receiving chemotherapy to treat cancer.) It should also be noted, that in some cases exposure to mold can lead to the development of asthma

According to the American Industrial Hygiene Association, the three main contributing factors to mold growth are humidity, temperature, and poor ventilation. 

The 5 best way to avoid the development of mold are (Better Homes and Gardens):

  • Use dehumidifiers, fans, and open windows to help reduce the moisture in your home. Be especially vigilant during hot, humid months.
  • Fix plumbing leaks as soon as possible.
  • Do what you can to prevent rainwater from seeping into your home. Check potential problem areas regularly.
  • Clean the fabrics in your home routinely and keep them dry.
  • Store items in dry, well-ventilated areas.

Arson House Fire

5/21/2018 (Permalink)

In December of 2017, a homeowner in here in Arizona had her shower interrupted by furious knocks on her front door. As she rushed to the door in her towel she was greeted by her neighbors who informed her that her house was on fire. Because of an ongoing investigation, specific details of the incident won’t be reviewed here. But what can be said is that the fire was an arson and had the neighbors not notified the homeowner that the house was on fire there is a good chance that she wouldn’t have made it out of the house alive.

As I walked through the house the past Friday (5 months after the fire) to try to assess what would need to be done to restore the property I was confronted with the remnants of a family room and dining room where the family spent time together. Around the hall was a bedroom where children slept whos beds and toys were still in place covered by insulation and ash that had fallen through the ceiling. The kitchen where family meals were prepared was recognizable, but far from usable and food sat still in the fridge which had been there since the day of the fire. These types of events put people’s lives on hold and leave lasting damaging emotional and mental damage that sometimes never go away. Acts of a selfish person thinking that this was the appropriate response to their feelings of anger.

Here we see the best and worst in our society. The best in the neighbors who rushed to help their neighbor and the worst in the selfishness of the arsonist. This is different than most of the blogs I put together. Most of them are informational type blogs with actionable steps. What to do when this, of that, happens. In our line of business we deal with a lot of sadness and difficult situations: House fires, suicide clean-ups, houses flooded, lives disrupted and lost. Then after the initial event, the pain is re-visited over and over again by dealing with insurance policies, police reports, sometimes news reporters and explaining over and over again what happened to other family and friends. It’s a delicate issue. If you have or family who is dealing with a similar event please keep this in mind. Let them have their space until they are read/able to talk about what happened and be whatever they need at that moment. And be the neighbor who cares enough for your neighbors to act.

Microburst Storm Damage Restoration in Mesa AZ: SERVPRO of North Central Mesa

5/17/2018 (Permalink)

Storm Damage Microburst Storm Damage Restoration in Mesa AZ: SERVPRO of North Central Mesa SERVPRO of North Central Trucks in front of Gold Pawn Brokers in Mesa AZ after a microburst storm damage restoration.

Storm Damage Restoration for Gold Pawn Brokers in Mesa AZ

It’s not too often that the state of Arizona has natural disasters. Every once in a while we get hit by Microburst storms. This one had actually blown off the roof to Gold Pawn Broker's commercial property. It’s a good thing that Gold pawn was prepared for the worst.   They called SERVPRO of North Central Mesa and we were there for them in a blink of an eye. If you would like to see the Owners comments here is a link to a video of the owner talking about what had happened.

Gold Pawn Broker's SERVPRO Testimonial

Stuck in a bad situation, and don’t know who to turn to. Just give a call at (480) 553-7103 we’ll be happy to take care of you, just like we did for this happy customer. We'll make things “Like it never even happened.”

4 Signs You Need to Change your Water Heater

5/17/2018 (Permalink)

Water Damage from worn out Water Heater

Two of the most common causes of water damage in residential homes are faulty toilet shut-off valves and water heaters gone bad... That sounds like a parody title from a Jerry Springer show! But it's a serious issue! Below we will list the 4 signs that you need to look for to see if you should consider getting a new water heater. Then we'll talk about a water damage job we had from a homeowner whose water heater went caput. 

4 Signs that you should consider getting a new water heater

  1. Your water heater is 10 years old or older.
  2. Rusty water is coming from your water heater.
  3. You hear rumbling noises from your water heater.
  4. There is moisture gathering on the outside or around your water heater. 

Water Damage in Mesa AZ from a bad water heater

This is just a normal Hot water heater gone bad. The water was left unattended for multiple days. Even as early as 48 hours, growth can start to form. Since this was a case where the water heater closet had absorbed most of the water, it did not get much further than two rooms from the source. This still required 4 days of Monitoring and 3 days of drying with equipment running all 3 days.

You just never know when disaster is going to strike, but a Quick response is imperative.  When disaster strikes your home from things like a water heater gone array, the sooner you respond, the limited the damage will be to that property.

To ensure quick response, make sure you have a plan in place to quickly address any emergency situation. SERVPRO's ERP (Emergency Ready Plan) is a great way to do that! It's a free app available on any device that allows you to have your emergency plan and contacts at your fingertips! You can get more information here

If you need help setting your plan up please give us a call at (480) 553-7103 and SERVPRO of North Central Mesa will be there for you to make it “Like it never even happened.”

Water Damage in Fountain Hills AZ - Restoration Process

5/17/2018 (Permalink)

Water Damage Restoration job in Fountain Hills AZ

Sunday, November 13 SERVPRO of North Central Mesa had gotten a call that someone’s house had water coming out of the garage door and they needed some professional help. SERVPRO was able to show up to our friendly customer's house in Rio Verde, just north of Fountain Hill, within two hours of the initial call. It was around 7 pm that night SERVPRO had started the Mitigation process of this disaster.

            Levi Frost and RJ Hartman, our technicians, had to meet up with the Neighbors that night in order to get access to the property because the homeowner was out of town.  Once they were given access to the home our team assessed the damaged areas. Which included the garage, the Master bedroom, Master closet, and about half of the family room.

Once assessed, the next step is extracting the carpet and pad. After extraction, they cut out all the damaged carpet and Padding to get it all out of the way. Because there was Delamination on the carpet the insurance company approved to rip out all the damaged carpet as well as the pad.  After extracting, cutting, and a lot of pulling carpet and pad. The technicians set all the necessary equipment that is required to dry the home properly. Just some of the equipment they used that day were our generic high-quality Air movers, Power distribution box, and some extension cords to dry the hard to get areas. Now that was just the first night.

Since there are so many moving parts to the mitigation side of a flood or a water loss, a technician has to go back to the building every single day to check on the drying process of the building. After 4 days of extracting, cutting, drying, and monitoring our team had confirmed that the equipment had effectively dried the home completely.  That concluded the mitigation part of the water damage restoration. Now the homeowner has to work on the Reconstruction of the home to get it restored to preloss conditions.

2018 Monsoon Season is Coming! Be prepared!

5/17/2018 (Permalink)

Monsoons are coming to the East Valley in Arizona!

 As most of you know Monsoon Season is coming. Monsoon storms can be devastating. An immediate action might be needed to protect your property.

If you’re any sort of property manager or own property that is vacant right now. It would be wise to check on that property as soon as you can after a storm event. Within just a couple of days, if rainwater goes unchecked it can lead to mold growth and potential mold damage.

If left unchecked, the damage in your home could go from a couple hundred dollars to multiple thousands of damage to your property, just within a couple of days.

What to do After Flooding?

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if a ceiling is wet, and keep out of rooms where ceilings are sagging.

    If you have any questions or find any water/mold damage issues, call us (SERVPRO of North Central Mesa) immediately at (480) 553-7013. We're available 24 hours a day/7 days a week. Information is free! we're here to help!